TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 4 out of 5 by from Turbo tax is great overall It would be great to be given the option to archive work if we don't get to file on time... i was almost done with 2020 and it deleted them 1/1/2022... so once i got behind on 2020, the it snowballed from there and got backed up with 2021 and 2022. I was so devastated when all the work i did for 2020 and then got busy and it then became daunting. Deleted file compounded on business and then procrastination.
Date published: 2023-04-18
Rated 5 out of 5 by from quick and easy It was quick and easy on preparing my taxes for personal and business.
Date published: 2023-04-18
Rated 5 out of 5 by from Race through your tax preparation! I've used TurboTax when filing a few times, never has it been easier and more customer friendly than for this past year's filing!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is very very good tool for filling TAX Turbotax is very good tool to help me filling my yearly tax
Date published: 2023-04-18
Rated 5 out of 5 by from A Self-Employed Person Easy to use and guides you through all the income and deductions painlessly. Highly recommend over other options.
Date published: 2023-04-18
Rated 4 out of 5 by from great job great experience, very easy and fast to file my taxes
Date published: 2023-04-18
Rated 4 out of 5 by from overall turbo tax is very helpful Fore the most part the questions asked by Turbo tax helped me navigate the system, except for the questions regarding health care coverage. It asked if I was covered under a HDHP, which I am but I am covered under my husbands plan not my own. The answer to the question is not family but none. This is not answering the question correctly, but is what turbo tax wants. I suggest to change the question to get the information turbo tax wants. I think TT wants to know if I had my own HDHP, so ask it that way or in () next to none put check this if you are covered by a spouse of significant other's plan. Also it was difficult to find where to put in my IP pin. If this is used in past years have it automatically come up. Thanks for all the help Marie
Date published: 2023-04-18
Rated 2 out of 5 by from Not great This was the first year I tried turbo tax. I paid to have everything e-filed. There was a section of information that I could not enter info becuase I did not get it, the help section in turbo tax said that I did not have to fill it in due to the reason why I did not et the information. But yet, it would not let me e-file without the information it told me I didn't need. So I paid to have things e-filed and now have to print and mail everything any way. and I saw nothing about getting any partial refund for the e-file payments. Not the best. Will try something else next year.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax Good Experience. Not perfect but that's what I get for waiting until the last minute! Some things have changed since I used this a few years ago. Had to upload my ID and didn't have my previous return ready to reference. 2024 will not wait until the deadline! Overall good experience and now it's done for another year!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is simpler than before TurboTax is simpler than before. It can download & synchronize from most of financial institutions
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 964
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is great overall It would be great to be given the option to archive work if we don't get to file on time... i was almost done with 2020 and it deleted them 1/1/2022... so once i got behind on 2020, the it snowballed from there and got backed up with 2021 and 2022. I was so devastated when all the work i did for 2020 and then got busy and it then became daunting. Deleted file compounded on business and then procrastination.
Date published: 2023-04-18
Rated 5 out of 5 by from quick and easy It was quick and easy on preparing my taxes for personal and business.
Date published: 2023-04-18
Rated 5 out of 5 by from Race through your tax preparation! I've used TurboTax when filing a few times, never has it been easier and more customer friendly than for this past year's filing!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is very very good tool for filling TAX Turbotax is very good tool to help me filling my yearly tax
Date published: 2023-04-18
Rated 5 out of 5 by from A Self-Employed Person Easy to use and guides you through all the income and deductions painlessly. Highly recommend over other options.
Date published: 2023-04-18
Rated 4 out of 5 by from great job great experience, very easy and fast to file my taxes
Date published: 2023-04-18
Rated 4 out of 5 by from overall turbo tax is very helpful Fore the most part the questions asked by Turbo tax helped me navigate the system, except for the questions regarding health care coverage. It asked if I was covered under a HDHP, which I am but I am covered under my husbands plan not my own. The answer to the question is not family but none. This is not answering the question correctly, but is what turbo tax wants. I suggest to change the question to get the information turbo tax wants. I think TT wants to know if I had my own HDHP, so ask it that way or in () next to none put check this if you are covered by a spouse of significant other's plan. Also it was difficult to find where to put in my IP pin. If this is used in past years have it automatically come up. Thanks for all the help Marie
Date published: 2023-04-18
Rated 2 out of 5 by from Not great This was the first year I tried turbo tax. I paid to have everything e-filed. There was a section of information that I could not enter info becuase I did not get it, the help section in turbo tax said that I did not have to fill it in due to the reason why I did not et the information. But yet, it would not let me e-file without the information it told me I didn't need. So I paid to have things e-filed and now have to print and mail everything any way. and I saw nothing about getting any partial refund for the e-file payments. Not the best. Will try something else next year.
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax Good Experience. Not perfect but that's what I get for waiting until the last minute! Some things have changed since I used this a few years ago. Had to upload my ID and didn't have my previous return ready to reference. 2024 will not wait until the deadline! Overall good experience and now it's done for another year!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is simpler than before TurboTax is simpler than before. It can download & synchronize from most of financial institutions
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 964