TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Joseph was very patient! I had a lot of questions and mixed up a lot of information. Joseph was very patient and went back and forth a few times with each page to ensure I understood it correctly. Thank you!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax was easy but expensive I thought the entire process was easy but I was hoping I could do my taxes on my own and not have to pay their fees
Date published: 2023-04-18
Rated 1 out of 5 by from discounts dont work Turbox tax sent me an email of a 20% coupon and I followed the directions and clicked the link and the discount did not apply. Turbo tax then sent me another email that said it would give me $10 off and I clicked it as well and this time the discount applied but the price was raised from $119 to $129, so with the discount it was the exact same amount. I will not be filing with Turbo tax next year, even though I have used it for years.
Date published: 2023-04-18
Rated 4 out of 5 by from Decent but annoying Product is frustrating because of the number of screens you need to click through. Yes, I want to work on X. Yes, I said I was Y for the whole year. Yes, I know we're going to work on Z, that's why I clicked on it. Yes, I know we're doing Z, why are you telling me again??
Date published: 2023-04-18
Rated 5 out of 5 by from makes it easy TurboTax always walks me through things I do not understand step-by-step. It has helpful answers prepared for questions before I even have them. Despite my employment status changing in the past year, I did my taxes faster than before when I did not own my own business.
Date published: 2023-04-18
Rated 5 out of 5 by from 40 Years of TurboTax The IRS and States make it hard, TurboTax has made it easy. I can do in a few hours what used to take days years ago.
Date published: 2023-04-18
Rated 3 out of 5 by from Online cloud version is awful downloadable full version is decent, but online 'cloud' version is a nightmare. quite disorienting and as an independent contractor, without asking me for a single number from my vastly enormous and comprehensive spreadsheet, declared I shouldn't expect a refund.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax saves the day Due to Covid and being the full time caregiver i got behind in filing my Federal Taxes and i used TurboTax software for both years and got them filed.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbotax is the reason I need Turbotax Thanks to the beauty of lobbying in the U.S. Turbotax and other private tax filing companies are the reason that I have to use your services every year. What a shame that I couldn't live in a country with more care for its citizens or interact with companies who have compassion for anything other than their bottom line. Additionally the fear-mongering associated with the direct deposit option "...within 21 days 9/10 customers will receive their refund" is such an egregiously erroneous statement that it would not surprise me if it opens Inuit up to a class action lawsuit
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I am coming to the end of my working career and do not look forward to ever doing my taxes. I no longer use a CPA because they have gotten a little simpler as far as my deductions concerned. It seems to be a relatively good program, although at 69 years old sometimes it’s a little hard to follow.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 958
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Joseph was very patient! I had a lot of questions and mixed up a lot of information. Joseph was very patient and went back and forth a few times with each page to ensure I understood it correctly. Thank you!
Date published: 2023-04-18
Rated 4 out of 5 by from Turbo Tax was easy but expensive I thought the entire process was easy but I was hoping I could do my taxes on my own and not have to pay their fees
Date published: 2023-04-18
Rated 1 out of 5 by from discounts dont work Turbox tax sent me an email of a 20% coupon and I followed the directions and clicked the link and the discount did not apply. Turbo tax then sent me another email that said it would give me $10 off and I clicked it as well and this time the discount applied but the price was raised from $119 to $129, so with the discount it was the exact same amount. I will not be filing with Turbo tax next year, even though I have used it for years.
Date published: 2023-04-18
Rated 4 out of 5 by from Decent but annoying Product is frustrating because of the number of screens you need to click through. Yes, I want to work on X. Yes, I said I was Y for the whole year. Yes, I know we're going to work on Z, that's why I clicked on it. Yes, I know we're doing Z, why are you telling me again??
Date published: 2023-04-18
Rated 5 out of 5 by from makes it easy TurboTax always walks me through things I do not understand step-by-step. It has helpful answers prepared for questions before I even have them. Despite my employment status changing in the past year, I did my taxes faster than before when I did not own my own business.
Date published: 2023-04-18
Rated 5 out of 5 by from 40 Years of TurboTax The IRS and States make it hard, TurboTax has made it easy. I can do in a few hours what used to take days years ago.
Date published: 2023-04-18
Rated 3 out of 5 by from Online cloud version is awful downloadable full version is decent, but online 'cloud' version is a nightmare. quite disorienting and as an independent contractor, without asking me for a single number from my vastly enormous and comprehensive spreadsheet, declared I shouldn't expect a refund.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax saves the day Due to Covid and being the full time caregiver i got behind in filing my Federal Taxes and i used TurboTax software for both years and got them filed.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbotax is the reason I need Turbotax Thanks to the beauty of lobbying in the U.S. Turbotax and other private tax filing companies are the reason that I have to use your services every year. What a shame that I couldn't live in a country with more care for its citizens or interact with companies who have compassion for anything other than their bottom line. Additionally the fear-mongering associated with the direct deposit option "...within 21 days 9/10 customers will receive their refund" is such an egregiously erroneous statement that it would not surprise me if it opens Inuit up to a class action lawsuit
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I am coming to the end of my working career and do not look forward to ever doing my taxes. I no longer use a CPA because they have gotten a little simpler as far as my deductions concerned. It seems to be a relatively good program, although at 69 years old sometimes it’s a little hard to follow.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 958