TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
Rated 5 out of 5 by from EEG TECHNOLOGIST/SLEEP TECHNOLOGIST Customer service was excellent. Did not feel rushed.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Intuitive Great Tool I would recommend it to my friends and family
Date published: 2021-03-03
Rated 5 out of 5 by from Quick, Fast, & Easy! The drop down, select, and check box features were great.
Date published: 2021-03-03
Rated 5 out of 5 by from The prices are fair and the process is easy This is my first time but it won't be my last, TurboTax now has a lifetime client.
Date published: 2021-03-03
Rated 5 out of 5 by from Thanks TurboTax! Thanks for the very clear instructions! I really appreciate it.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy Was easy to file. Had help from Amanda and she was great
Date published: 2021-03-03
Rated 5 out of 5 by from Amazing Turbo tax is quick and easy, I was able to complete my return from the comfort of my own home in less than an a hour
Date published: 2021-03-03
Rated 4 out of 5 by from Top shelf, but this year needed a little live help Had one small problem with one page I did not understand, but all was rectified by a truly awesome, professional and capable live agent when I was able to find the phone number to call. A suggestion: It would be helpful if the phone number for customer assistance to a live agent could be more visible.
Date published: 2021-03-03
Rated 2 out of 5 by from More leg work every year Program is frustrating. Makes you change things that are incorrect. Taxaudit add on was so not worth it, claimed they were unable to help. What did I pay for then?
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 947
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Challenge with state return I have used Turbo Tax for years with absolutely no problems. But this year, Turbo Tax transferred all my capital gains to an incorrect form on my state return, causing me to access their experts multiple times. I had to manually correct over 100 entries before filing.
Date published: 2021-03-03
Rated 5 out of 5 by from EEG TECHNOLOGIST/SLEEP TECHNOLOGIST Customer service was excellent. Did not feel rushed.
Date published: 2021-03-03
Rated 5 out of 5 by from Turbo Tax is Simple to Use and Intuitive Great Tool I would recommend it to my friends and family
Date published: 2021-03-03
Rated 5 out of 5 by from Quick, Fast, & Easy! The drop down, select, and check box features were great.
Date published: 2021-03-03
Rated 5 out of 5 by from The prices are fair and the process is easy This is my first time but it won't be my last, TurboTax now has a lifetime client.
Date published: 2021-03-03
Rated 5 out of 5 by from Thanks TurboTax! Thanks for the very clear instructions! I really appreciate it.
Date published: 2021-03-03
Rated 5 out of 5 by from Easy Was easy to file. Had help from Amanda and she was great
Date published: 2021-03-03
Rated 5 out of 5 by from Amazing Turbo tax is quick and easy, I was able to complete my return from the comfort of my own home in less than an a hour
Date published: 2021-03-03
Rated 4 out of 5 by from Top shelf, but this year needed a little live help Had one small problem with one page I did not understand, but all was rectified by a truly awesome, professional and capable live agent when I was able to find the phone number to call. A suggestion: It would be helpful if the phone number for customer assistance to a live agent could be more visible.
Date published: 2021-03-03
Rated 2 out of 5 by from More leg work every year Program is frustrating. Makes you change things that are incorrect. Taxaudit add on was so not worth it, claimed they were unable to help. What did I pay for then?
Date published: 2021-03-03
All TurboTax® Offerings Reviews - Page 947