TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Decent but annoying Product is frustrating because of the number of screens you need to click through. Yes, I want to work on X. Yes, I said I was Y for the whole year. Yes, I know we're going to work on Z, that's why I clicked on it. Yes, I know we're doing Z, why are you telling me again??
Date published: 2023-04-18
Rated 5 out of 5 by from makes it easy TurboTax always walks me through things I do not understand step-by-step. It has helpful answers prepared for questions before I even have them. Despite my employment status changing in the past year, I did my taxes faster than before when I did not own my own business.
Date published: 2023-04-18
Rated 5 out of 5 by from 40 Years of TurboTax The IRS and States make it hard, TurboTax has made it easy. I can do in a few hours what used to take days years ago.
Date published: 2023-04-18
Rated 3 out of 5 by from Online cloud version is awful downloadable full version is decent, but online 'cloud' version is a nightmare. quite disorienting and as an independent contractor, without asking me for a single number from my vastly enormous and comprehensive spreadsheet, declared I shouldn't expect a refund.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax saves the day Due to Covid and being the full time caregiver i got behind in filing my Federal Taxes and i used TurboTax software for both years and got them filed.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbotax is the reason I need Turbotax Thanks to the beauty of lobbying in the U.S. Turbotax and other private tax filing companies are the reason that I have to use your services every year. What a shame that I couldn't live in a country with more care for its citizens or interact with companies who have compassion for anything other than their bottom line. Additionally the fear-mongering associated with the direct deposit option "...within 21 days 9/10 customers will receive their refund" is such an egregiously erroneous statement that it would not surprise me if it opens Inuit up to a class action lawsuit
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I am coming to the end of my working career and do not look forward to ever doing my taxes. I no longer use a CPA because they have gotten a little simpler as far as my deductions concerned. It seems to be a relatively good program, although at 69 years old sometimes it’s a little hard to follow.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Incredible! Waited until April 18th to file our taxes. We were pretty stressed out but using Turbo Tax made it so much easier.
Date published: 2023-04-18
Rated 2 out of 5 by from No upsale Very often the up sale ad pops up while I was completing data entry. If I wanted to spend more money I would have done so at the beginning and if I decline once then it is said!! I understand that price increases are part of life but increases have reached the point where I intend to find another option for filing next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent software Great experience and quick turnaround with software based return
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 946
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Decent but annoying Product is frustrating because of the number of screens you need to click through. Yes, I want to work on X. Yes, I said I was Y for the whole year. Yes, I know we're going to work on Z, that's why I clicked on it. Yes, I know we're doing Z, why are you telling me again??
Date published: 2023-04-18
Rated 5 out of 5 by from makes it easy TurboTax always walks me through things I do not understand step-by-step. It has helpful answers prepared for questions before I even have them. Despite my employment status changing in the past year, I did my taxes faster than before when I did not own my own business.
Date published: 2023-04-18
Rated 5 out of 5 by from 40 Years of TurboTax The IRS and States make it hard, TurboTax has made it easy. I can do in a few hours what used to take days years ago.
Date published: 2023-04-18
Rated 3 out of 5 by from Online cloud version is awful downloadable full version is decent, but online 'cloud' version is a nightmare. quite disorienting and as an independent contractor, without asking me for a single number from my vastly enormous and comprehensive spreadsheet, declared I shouldn't expect a refund.
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax saves the day Due to Covid and being the full time caregiver i got behind in filing my Federal Taxes and i used TurboTax software for both years and got them filed.
Date published: 2023-04-18
Rated 2 out of 5 by from Turbotax is the reason I need Turbotax Thanks to the beauty of lobbying in the U.S. Turbotax and other private tax filing companies are the reason that I have to use your services every year. What a shame that I couldn't live in a country with more care for its citizens or interact with companies who have compassion for anything other than their bottom line. Additionally the fear-mongering associated with the direct deposit option "...within 21 days 9/10 customers will receive their refund" is such an egregiously erroneous statement that it would not surprise me if it opens Inuit up to a class action lawsuit
Date published: 2023-04-18
Rated 4 out of 5 by from TurboTax is good I am coming to the end of my working career and do not look forward to ever doing my taxes. I no longer use a CPA because they have gotten a little simpler as far as my deductions concerned. It seems to be a relatively good program, although at 69 years old sometimes it’s a little hard to follow.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is Incredible! Waited until April 18th to file our taxes. We were pretty stressed out but using Turbo Tax made it so much easier.
Date published: 2023-04-18
Rated 2 out of 5 by from No upsale Very often the up sale ad pops up while I was completing data entry. If I wanted to spend more money I would have done so at the beginning and if I decline once then it is said!! I understand that price increases are part of life but increases have reached the point where I intend to find another option for filing next year.
Date published: 2023-04-18
Rated 5 out of 5 by from Excellent software Great experience and quick turnaround with software based return
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 946