TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from great tool have been using for a number of years, always done well, it takes a bit of work, but it's good
Date published: 2023-04-18
Rated 2 out of 5 by from Helped a lot but Billing is wrong I use TurboTax every year. audits typically great. But I pay for a bundle which includes TT and quickbooks. They always bill me and I can't get a hold of customer service. It's over an hour to contact customer service if you can find the number because the text chat won't send
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is excellent TurboTax is vrey intuitive to use. The guidance works well. The Refund Processing fee seems very high.
Date published: 2023-04-18
Rated 3 out of 5 by from this year we had problems I've used the same Turbotax account for the last 15 years or so. filling out the forms was as usual, but my entire account was wiped clean, as if I had opened new account. All my previous account info was gone. spent over an hour with a rep (who was great) just trying to get my AGI so i could file. I ended up just getting my AGI from the IRS....which took 12 min.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast Fast and Efficient - Will file with Turbo Tax again in the future.
Date published: 2023-04-18
Rated 5 out of 5 by from Another easy filing! Great experience and easy to file my taxes every year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbi tax quick and easy fdast and accurracy E file is the best way to go on this turbow tax
Date published: 2023-04-18
Rated 4 out of 5 by from one of the best easy to use. I do think certain info could have been populated based in passed years that I used this program.
Date published: 2023-04-18
Rated 4 out of 5 by from Glad Available Easy each year. Hate the fees keep increasing. All in all it is great!!
Date published: 2023-04-18
Rated 5 out of 5 by from fast and easy Quick and easy to use. First time filing on my own.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 901
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from great tool have been using for a number of years, always done well, it takes a bit of work, but it's good
Date published: 2023-04-18
Rated 2 out of 5 by from Helped a lot but Billing is wrong I use TurboTax every year. audits typically great. But I pay for a bundle which includes TT and quickbooks. They always bill me and I can't get a hold of customer service. It's over an hour to contact customer service if you can find the number because the text chat won't send
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is excellent TurboTax is vrey intuitive to use. The guidance works well. The Refund Processing fee seems very high.
Date published: 2023-04-18
Rated 3 out of 5 by from this year we had problems I've used the same Turbotax account for the last 15 years or so. filling out the forms was as usual, but my entire account was wiped clean, as if I had opened new account. All my previous account info was gone. spent over an hour with a rep (who was great) just trying to get my AGI so i could file. I ended up just getting my AGI from the IRS....which took 12 min.
Date published: 2023-04-18
Rated 5 out of 5 by from Fast Fast and Efficient - Will file with Turbo Tax again in the future.
Date published: 2023-04-18
Rated 5 out of 5 by from Another easy filing! Great experience and easy to file my taxes every year.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbi tax quick and easy fdast and accurracy E file is the best way to go on this turbow tax
Date published: 2023-04-18
Rated 4 out of 5 by from one of the best easy to use. I do think certain info could have been populated based in passed years that I used this program.
Date published: 2023-04-18
Rated 4 out of 5 by from Glad Available Easy each year. Hate the fees keep increasing. All in all it is great!!
Date published: 2023-04-18
Rated 5 out of 5 by from fast and easy Quick and easy to use. First time filing on my own.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 901