TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from WRONG INFO GIVEN TO ME, OVERCHARGED ME TITLE SAYS IT ALL. SAID I NEED TO FILE ON PAPER, BUT NYS SAYS MUST BE E-FILE. GOT CHARGED FOR FILING BOTH TOGETHER, BUT HAVE TO MAIL FEDERAL
Date published: 2023-04-18
Rated 1 out of 5 by from Not what they appear to be Overpriced. I have consistently used Turbotax since 199X and while I have not been happy with the increase in price, I have still filed using the service. But when my son only earned $1400 and TT demanded $180+ in addition to the amount owed in taxes, I am considering returning to pre TT times...print addition. This is how my son will file. So OVERPRICED!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use I've been using TurboTax since I turned 16. It is easy to use and I've never had an issue.
Date published: 2023-04-18
Rated 5 out of 5 by from Long time user of TurboTax I've been using TurboTax for years now. This year was even easier to use the system. It seemed streamlined from previous years
Date published: 2023-04-18
Rated 5 out of 5 by from Terrific Turbo Tax All good, I had no problems filing, the program was perfection. I am always happy with TurboTax, this year was extra quick.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and stress free Finished my taxes on my own for the $30 fee. Easy!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome!! Very easy to file, i stopped paying for returns and use Turbotax to fille on my own!!!
Date published: 2023-04-18
Rated 4 out of 5 by from Simple Things were simple and that is good this time of year.
Date published: 2023-04-18
Rated 5 out of 5 by from Lea Lea was veryyy helpful, friendly and resourceful! I wish every customer service experiences were all that great! Lea deserves a raise or a promotion! Thank You so much for all of your help Lea! May God Bless You Always -Lana
Date published: 2023-04-18
Rated 2 out of 5 by from Can't downgrade I like the platform, I don't like that I can't go back to free because I got deluxe one year
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 797
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from WRONG INFO GIVEN TO ME, OVERCHARGED ME TITLE SAYS IT ALL. SAID I NEED TO FILE ON PAPER, BUT NYS SAYS MUST BE E-FILE. GOT CHARGED FOR FILING BOTH TOGETHER, BUT HAVE TO MAIL FEDERAL
Date published: 2023-04-18
Rated 1 out of 5 by from Not what they appear to be Overpriced. I have consistently used Turbotax since 199X and while I have not been happy with the increase in price, I have still filed using the service. But when my son only earned $1400 and TT demanded $180+ in addition to the amount owed in taxes, I am considering returning to pre TT times...print addition. This is how my son will file. So OVERPRICED!
Date published: 2023-04-18
Rated 5 out of 5 by from Easy to Use I've been using TurboTax since I turned 16. It is easy to use and I've never had an issue.
Date published: 2023-04-18
Rated 5 out of 5 by from Long time user of TurboTax I've been using TurboTax for years now. This year was even easier to use the system. It seemed streamlined from previous years
Date published: 2023-04-18
Rated 5 out of 5 by from Terrific Turbo Tax All good, I had no problems filing, the program was perfection. I am always happy with TurboTax, this year was extra quick.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and stress free Finished my taxes on my own for the $30 fee. Easy!
Date published: 2023-04-18
Rated 5 out of 5 by from TurboTax is awesome!! Very easy to file, i stopped paying for returns and use Turbotax to fille on my own!!!
Date published: 2023-04-18
Rated 4 out of 5 by from Simple Things were simple and that is good this time of year.
Date published: 2023-04-18
Rated 5 out of 5 by from Lea Lea was veryyy helpful, friendly and resourceful! I wish every customer service experiences were all that great! Lea deserves a raise or a promotion! Thank You so much for all of your help Lea! May God Bless You Always -Lana
Date published: 2023-04-18
Rated 2 out of 5 by from Can't downgrade I like the platform, I don't like that I can't go back to free because I got deluxe one year
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 797