TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Unhappy I am unhappy about having to pay for my tax returns
Date published: 2021-02-23
Rated 1 out of 5 by from Had the wrong expert My "expert" seemed all over the place, not knowing her way around basic tax questions. She seemed unfamiliar with computers and keeping up with notifications and responding to concerns. Her heavy accent made things very difficult to understand while communicating in real time with her. I will be choosing another tax service next year although I've used turbo tax for 7+ years.
Date published: 2021-02-23
Rated 5 out of 5 by from So Easy! Walked me thru every step..so easy. Will continue to use Turbo Tax every year.
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Jeanie was awesome! Helpful, available, and thorough!
Date published: 2021-02-23
Rated 5 out of 5 by from Been using for years and love it! Easy to follow, humans available if you have questions. programs work great
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! The perfect tool for saving time and money. The application is awesome Very helpful staff
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax is good, but it could be better Once again I had to spend time understanding the more specific rules of each of my states that require a return and could not rely solely on TurboTax. It was helpful, but I would have been stumped if I did not know more than the software system.
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome soo easy and helpful All the professional I’ve encountered soo helpful.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax Review The experience was good overall. It is just getting expensive.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and Convenient Experience was easy and very convenient. Would definitely use it again in the future.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 716
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Unhappy I am unhappy about having to pay for my tax returns
Date published: 2021-02-23
Rated 1 out of 5 by from Had the wrong expert My "expert" seemed all over the place, not knowing her way around basic tax questions. She seemed unfamiliar with computers and keeping up with notifications and responding to concerns. Her heavy accent made things very difficult to understand while communicating in real time with her. I will be choosing another tax service next year although I've used turbo tax for 7+ years.
Date published: 2021-02-23
Rated 5 out of 5 by from So Easy! Walked me thru every step..so easy. Will continue to use Turbo Tax every year.
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome Jeanie was awesome! Helpful, available, and thorough!
Date published: 2021-02-23
Rated 5 out of 5 by from Been using for years and love it! Easy to follow, humans available if you have questions. programs work great
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is awesome! The perfect tool for saving time and money. The application is awesome Very helpful staff
Date published: 2021-02-23
Rated 3 out of 5 by from TurboTax is good, but it could be better Once again I had to spend time understanding the more specific rules of each of my states that require a return and could not rely solely on TurboTax. It was helpful, but I would have been stumped if I did not know more than the software system.
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome soo easy and helpful All the professional I’ve encountered soo helpful.
Date published: 2021-02-23
Rated 4 out of 5 by from TurboTax Review The experience was good overall. It is just getting expensive.
Date published: 2021-02-23
Rated 5 out of 5 by from Easy and Convenient Experience was easy and very convenient. Would definitely use it again in the future.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 716