TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Fast and Easy Great service. Its fast and easy definitely worth the money.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax Great Great experience will continue to use it Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use. Very easy to use. Very detailed which I appreciated. Last year someone used some of my private information so I was thankful how detailed they were to confirm my identity.
Date published: 2023-04-19
Rated 5 out of 5 by from I always use Turbotax Turbotax delivers! I have used it every year for the last seven years. I am a self employed small business owner.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is User Friendly I have been using you for almost 10 years - haven't let me down yet!
Date published: 2023-04-19
Rated 4 out of 5 by from If you want 5 stars stop the Credit Carma Login It was easy to complete but not FINISH my taxes with Turbo Tax. The forced Credit Karma log in was very disappointing.
Date published: 2023-04-19
Rated 4 out of 5 by from Rainas Turbo tax review Turbo tax is a thing I used today. It says I need 16 more letters.
Date published: 2023-04-19
Rated 3 out of 5 by from Meh... Well, not too impressed this yr. Probably due to all the new tax laws. The amount of animation is unnecessary & distracting. I just want to get on & get my taxes done. Some of the instructions are a bit unclear - for example my 1095-A form. When I initially filled my Fed docs out, the instructions didn't indicate I needed to populate any fields, they just needed to know if I rec'd one. Today, I get a notice my taxes are rejected because I didn't fill any info in. I followed the instructions on how to fix it & the prompts weren't correct, you can't copy/paste, so after the 3rd attempt at populating the info I manually entered it & was able to move on! Frustrating!!!! Sorry, but I work 7 days/wk. Taxes are no fun to begin with & sitting thru cool blue dots that coalesce then burst apart while I wait for a page to load so I can hit continue again is just obnoxious. Do away with some of your animations. Oh, and the $44 you charge so I can use MY RETURN DOLLARS to pay my taxes is ludicrous! I'd rather suck up the interest on my credit card or have to pay an overdraft fee than pay you to use my own refund to pay your fees.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is very helpful! Had some hiccups but I found out it was my fault in the end. They do a great job with they're customer service.
Date published: 2023-04-19
Rated 2 out of 5 by from Love Hate I've been using the program for years and it's not particularly difficult. I really, really, really dislike that TurboTax is constantly trying to upsell you. Also dislike that one generally ends up paying more than one expects. I started to utilize a 20 percent discount, only to realize I could pay HALF AS MUCH on Amazon. Yuck. I give it 2 stars.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 677
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Fast and Easy Great service. Its fast and easy definitely worth the money.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo tax Great Great experience will continue to use it Thank you
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was easy to use. Very easy to use. Very detailed which I appreciated. Last year someone used some of my private information so I was thankful how detailed they were to confirm my identity.
Date published: 2023-04-19
Rated 5 out of 5 by from I always use Turbotax Turbotax delivers! I have used it every year for the last seven years. I am a self employed small business owner.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is User Friendly I have been using you for almost 10 years - haven't let me down yet!
Date published: 2023-04-19
Rated 4 out of 5 by from If you want 5 stars stop the Credit Carma Login It was easy to complete but not FINISH my taxes with Turbo Tax. The forced Credit Karma log in was very disappointing.
Date published: 2023-04-19
Rated 4 out of 5 by from Rainas Turbo tax review Turbo tax is a thing I used today. It says I need 16 more letters.
Date published: 2023-04-19
Rated 3 out of 5 by from Meh... Well, not too impressed this yr. Probably due to all the new tax laws. The amount of animation is unnecessary & distracting. I just want to get on & get my taxes done. Some of the instructions are a bit unclear - for example my 1095-A form. When I initially filled my Fed docs out, the instructions didn't indicate I needed to populate any fields, they just needed to know if I rec'd one. Today, I get a notice my taxes are rejected because I didn't fill any info in. I followed the instructions on how to fix it & the prompts weren't correct, you can't copy/paste, so after the 3rd attempt at populating the info I manually entered it & was able to move on! Frustrating!!!! Sorry, but I work 7 days/wk. Taxes are no fun to begin with & sitting thru cool blue dots that coalesce then burst apart while I wait for a page to load so I can hit continue again is just obnoxious. Do away with some of your animations. Oh, and the $44 you charge so I can use MY RETURN DOLLARS to pay my taxes is ludicrous! I'd rather suck up the interest on my credit card or have to pay an overdraft fee than pay you to use my own refund to pay your fees.
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is very helpful! Had some hiccups but I found out it was my fault in the end. They do a great job with they're customer service.
Date published: 2023-04-19
Rated 2 out of 5 by from Love Hate I've been using the program for years and it's not particularly difficult. I really, really, really dislike that TurboTax is constantly trying to upsell you. Also dislike that one generally ends up paying more than one expects. I started to utilize a 20 percent discount, only to realize I could pay HALF AS MUCH on Amazon. Yuck. I give it 2 stars.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 677