TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 3 out of 5 by from R\esetting Password I had trouble resetting my password. The program seemed it was going in circles. I would reset it and then it told me my password was invalid, even though I did what was said. Also I had to pay $20 to send my state taxes by e-filing them. I thought this was included in the cost I paid for both federal and state taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax #1 for ME I've used TurboTax for many years and have not been disappointed. This was the first year I needed help for your experts. I was able to fine what I needed before the expert did but he did guide me in the general direction.
Date published: 2021-02-22
Rated 3 out of 5 by from Not so happy My tax situation has changed dramatically in 2020 due to investments. I started using turbotax a few years back when I did not have investments and it was rather easy, now that I have a 1099B it got a lot more hard to file. Next time I will probably go in person with an expert to get the most out of my tax situation.
Date published: 2021-02-22
Rated 3 out of 5 by from Eh. Easy enough to use. Not impressed that it costs $40 to use my tax return to pay.
Date published: 2021-02-22
Rated 5 out of 5 by from Made it very easy to do. I will tell everyone to use Turbo Taz filling on line.
Date published: 2021-02-22
Rated 5 out of 5 by from Love this service My filing situation became MUCH more complicated this year vs. last, and turbotax could not have made it more simple. I love that it lists whether taxable circumstances are common or not, and the process is just so quick.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is easy to use Super straightforward took a little over a hour to file.
Date published: 2021-02-22
Rated 4 out of 5 by from 4/5 Everything is good except them trying to sneak in an extra 40 dollars to use federal return as your payment
Date published: 2021-02-22
Rated 5 out of 5 by from Really Free I've been using Turbo Tax for year, trying to use their free Version, this is the First year it is Really Free. In prior years they (& others) I could never get through the whole process without spending money to use it. Great Job Turbo tax Turbo Tax.
Date published: 2021-02-22
Rated 5 out of 5 by from Simple and reassuring I like how the process is broken down to it's simplest form
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 677
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from R\esetting Password I had trouble resetting my password. The program seemed it was going in circles. I would reset it and then it told me my password was invalid, even though I did what was said. Also I had to pay $20 to send my state taxes by e-filing them. I thought this was included in the cost I paid for both federal and state taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax #1 for ME I've used TurboTax for many years and have not been disappointed. This was the first year I needed help for your experts. I was able to fine what I needed before the expert did but he did guide me in the general direction.
Date published: 2021-02-22
Rated 3 out of 5 by from Not so happy My tax situation has changed dramatically in 2020 due to investments. I started using turbotax a few years back when I did not have investments and it was rather easy, now that I have a 1099B it got a lot more hard to file. Next time I will probably go in person with an expert to get the most out of my tax situation.
Date published: 2021-02-22
Rated 3 out of 5 by from Eh. Easy enough to use. Not impressed that it costs $40 to use my tax return to pay.
Date published: 2021-02-22
Rated 5 out of 5 by from Made it very easy to do. I will tell everyone to use Turbo Taz filling on line.
Date published: 2021-02-22
Rated 5 out of 5 by from Love this service My filing situation became MUCH more complicated this year vs. last, and turbotax could not have made it more simple. I love that it lists whether taxable circumstances are common or not, and the process is just so quick.
Date published: 2021-02-22
Rated 5 out of 5 by from TurboTax is easy to use Super straightforward took a little over a hour to file.
Date published: 2021-02-22
Rated 4 out of 5 by from 4/5 Everything is good except them trying to sneak in an extra 40 dollars to use federal return as your payment
Date published: 2021-02-22
Rated 5 out of 5 by from Really Free I've been using Turbo Tax for year, trying to use their free Version, this is the First year it is Really Free. In prior years they (& others) I could never get through the whole process without spending money to use it. Great Job Turbo tax Turbo Tax.
Date published: 2021-02-22
Rated 5 out of 5 by from Simple and reassuring I like how the process is broken down to it's simplest form
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 677