TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Always fast and easy Have used turbo tax for 25 years and it has always been fast and easy
Date published: 2023-04-19
Rated 2 out of 5 by from Frustrating experience - Turbotax couldn't recognize that I eFiled with TurboTax last year. I had to download my 1040 from TurboTax and re-input information requested by TurboTax instead of it auto-populating from the system. - Would be cool if tool had better error recognition. I went in circles for a while to get my backdoor roth input correctly. If the system could better assist with route cause that would be helpful. - 2.5% credit card fee. - Doesn't allow you to import from the same financial system for two different people (MFJ)
Date published: 2023-04-19
Rated 5 out of 5 by from Love Turbo Tax It's great it double checks my data to make it good.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Like having an assistant who keeps track of all my tax-related details.
Date published: 2023-04-19
Rated 4 out of 5 by from virtual tax filing is easy its easy and efficient if you do not owe money, but if you do owe money then it may take you longer
Date published: 2023-04-19
Rated 1 out of 5 by from wouldn't let me efile two hours before deadline! Was stuck in a loop for at least twenty minutes with two hours before the tax deadline
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax was easy to use and quick EASY TO NAVIGATE AND QUICK. THE SHORTEST TIME IT EVER TOK TO DO MY TAXES
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is User Friendly I love the way it walks you through each step through the entire process.
Date published: 2023-04-19
Rated 5 out of 5 by from thank you for all the easy step. very easy to follow and understand and great information.
Date published: 2023-04-19
Rated 4 out of 5 by from Great product I've used Turbo Tax for many years now and have had no problems. Sometimes the software makes me fill in forms I do not need, or from past years info that is no longer valid for the current year. Hard to navigate sometimes between sections and find places to change info. Other than that it works great... it is getting a bit pricey and makes me consider looking to other tax software vendors.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 595
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Always fast and easy Have used turbo tax for 25 years and it has always been fast and easy
Date published: 2023-04-19
Rated 2 out of 5 by from Frustrating experience - Turbotax couldn't recognize that I eFiled with TurboTax last year. I had to download my 1040 from TurboTax and re-input information requested by TurboTax instead of it auto-populating from the system. - Would be cool if tool had better error recognition. I went in circles for a while to get my backdoor roth input correctly. If the system could better assist with route cause that would be helpful. - 2.5% credit card fee. - Doesn't allow you to import from the same financial system for two different people (MFJ)
Date published: 2023-04-19
Rated 5 out of 5 by from Love Turbo Tax It's great it double checks my data to make it good.
Date published: 2023-04-19
Rated 5 out of 5 by from Easy Like having an assistant who keeps track of all my tax-related details.
Date published: 2023-04-19
Rated 4 out of 5 by from virtual tax filing is easy its easy and efficient if you do not owe money, but if you do owe money then it may take you longer
Date published: 2023-04-19
Rated 1 out of 5 by from wouldn't let me efile two hours before deadline! Was stuck in a loop for at least twenty minutes with two hours before the tax deadline
Date published: 2023-04-19
Rated 5 out of 5 by from Turbotax was easy to use and quick EASY TO NAVIGATE AND QUICK. THE SHORTEST TIME IT EVER TOK TO DO MY TAXES
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is User Friendly I love the way it walks you through each step through the entire process.
Date published: 2023-04-19
Rated 5 out of 5 by from thank you for all the easy step. very easy to follow and understand and great information.
Date published: 2023-04-19
Rated 4 out of 5 by from Great product I've used Turbo Tax for many years now and have had no problems. Sometimes the software makes me fill in forms I do not need, or from past years info that is no longer valid for the current year. Hard to navigate sometimes between sections and find places to change info. Other than that it works great... it is getting a bit pricey and makes me consider looking to other tax software vendors.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 595