TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Turbotax I love Turbotax. The cost for using the software is very expensive. I may need to change to someone else next year
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax is starting to cost. I have been an active Turbo Tax user for years and I do use the premium but lately, the price just keeps getting higher. This year I spent 120 on the premium. 40 federal, 40 state, and 40 because I didn't use the free version. This is aggravating because I keep getting adds for MAX.
Date published: 2021-02-23
Rated 5 out of 5 by from A great tax service A very easy process. Just follow the steps. Federal and state were both very easy to file.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Tax Filing Product I have used Turbo Tax for many years and have always been happy. My tax situation has changed over the years, becoming slightly more complex over time, Turbo Tax has helped me navigate and file appropriately every time. This is a great resource and tool for personal filing of your Federal and State income Taxes. I highly recommend it!
Date published: 2021-02-23
Rated 1 out of 5 by from Had to pay cause of their bug The widget built into the system to automatically upload the Robinhood Securities 1099-B does not import correctly. I had to pay an extra $90 to have a chat with someone and them to tell me that there is an issue with that import and I need to check every line item imported to make sure it imported correctly. Very unhappy with Turbo Tax for charging because there system is not working correctly.
Date published: 2021-02-23
Rated 4 out of 5 by from Great and easy The turbo tax crew is very helpful she told me exactly what to do. Step by step
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use, and very convenient. This was my first time being able to file my taxes and TurboTax made it so easy and simple for me. They have a lot of great links throughout the process to make sure you understand every part. Will be using for my future tax returns!
Date published: 2021-02-23
Rated 1 out of 5 by from It’s a few glitches For one my taxes were rejected several times this year. Not happy
Date published: 2021-02-23
Rated 5 out of 5 by from So easy Everything was so easy and they got me best return possible!!
Date published: 2021-02-23
Rated 5 out of 5 by from Great customer service! I moved from NY to NJ last year and needed a live expert to help me sort everything out. My W-2s were incorrect and Miguel Martinez, the live expert who assisted me, was tremendous in resolving my issues and helping me get a refund when I thought I would have to owe thousands of dollars. Thanks again Miguel for your patience and understanding through the 2.5 hours we spent on the phone. It is so nice to be able to talk to a live person rather than to chat back and forth, which is so time-consuming. Thanks again Turbo Tax for hiring knowledgeable people to help sort through all the tax questions that people like me have.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 595
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbotax I love Turbotax. The cost for using the software is very expensive. I may need to change to someone else next year
Date published: 2021-02-23
Rated 3 out of 5 by from Turbo Tax is starting to cost. I have been an active Turbo Tax user for years and I do use the premium but lately, the price just keeps getting higher. This year I spent 120 on the premium. 40 federal, 40 state, and 40 because I didn't use the free version. This is aggravating because I keep getting adds for MAX.
Date published: 2021-02-23
Rated 5 out of 5 by from A great tax service A very easy process. Just follow the steps. Federal and state were both very easy to file.
Date published: 2021-02-23
Rated 5 out of 5 by from Great Tax Filing Product I have used Turbo Tax for many years and have always been happy. My tax situation has changed over the years, becoming slightly more complex over time, Turbo Tax has helped me navigate and file appropriately every time. This is a great resource and tool for personal filing of your Federal and State income Taxes. I highly recommend it!
Date published: 2021-02-23
Rated 1 out of 5 by from Had to pay cause of their bug The widget built into the system to automatically upload the Robinhood Securities 1099-B does not import correctly. I had to pay an extra $90 to have a chat with someone and them to tell me that there is an issue with that import and I need to check every line item imported to make sure it imported correctly. Very unhappy with Turbo Tax for charging because there system is not working correctly.
Date published: 2021-02-23
Rated 4 out of 5 by from Great and easy The turbo tax crew is very helpful she told me exactly what to do. Step by step
Date published: 2021-02-23
Rated 5 out of 5 by from Easy to use, and very convenient. This was my first time being able to file my taxes and TurboTax made it so easy and simple for me. They have a lot of great links throughout the process to make sure you understand every part. Will be using for my future tax returns!
Date published: 2021-02-23
Rated 1 out of 5 by from It’s a few glitches For one my taxes were rejected several times this year. Not happy
Date published: 2021-02-23
Rated 5 out of 5 by from So easy Everything was so easy and they got me best return possible!!
Date published: 2021-02-23
Rated 5 out of 5 by from Great customer service! I moved from NY to NJ last year and needed a live expert to help me sort everything out. My W-2s were incorrect and Miguel Martinez, the live expert who assisted me, was tremendous in resolving my issues and helping me get a refund when I thought I would have to owe thousands of dollars. Thanks again Miguel for your patience and understanding through the 2.5 hours we spent on the phone. It is so nice to be able to talk to a live person rather than to chat back and forth, which is so time-consuming. Thanks again Turbo Tax for hiring knowledgeable people to help sort through all the tax questions that people like me have.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 595