TURBOTAX CUSTOMER REVIEWS
TurboTax Live Basic Reviews
Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.
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Life Changes
Prior year tax prep
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Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
ChrisNY34 from
Turbotax
I love Turbotax. The cost for using the software is very expensive. I may need to change to someone else next year
Date published: 2021-02-23
Rated 3 out of 5 by
Brownbearmm from
Turbo Tax is starting to cost.
I have been an active Turbo Tax user for years and I do use the premium but lately, the price just keeps getting higher. This year I spent 120 on the premium. 40 federal, 40 state, and 40 because I didn't use the free version. This is aggravating because I keep getting adds for MAX.
Date published: 2021-02-23
Rated 5 out of 5 by
Tank53 from
A great tax service
A very easy process. Just follow the steps. Federal and state were both very easy to file.
Date published: 2021-02-23
Rated 5 out of 5 by
RCM61 from
Great Tax Filing Product
I have used Turbo Tax for many years and have always been happy. My tax situation has changed over the years, becoming slightly more complex over time, Turbo Tax has helped me navigate and file appropriately every time. This is a great resource and tool for personal filing of your Federal and State income Taxes. I highly recommend it!
Date published: 2021-02-23
Rated 1 out of 5 by
RH Mike from
Had to pay cause of their bug
The widget built into the system to automatically upload the Robinhood Securities 1099-B does not import correctly. I had to pay an extra $90 to have a chat with someone and them to tell me that there is an issue with that import and I need to check every line item imported to make sure it imported correctly. Very unhappy with Turbo Tax for charging because there system is not working correctly.
Date published: 2021-02-23
Rated 4 out of 5 by
Tina Lena from
Great and easy
The turbo tax crew is very helpful she told me exactly what to do. Step by step
Date published: 2021-02-23
Rated 5 out of 5 by
Jacqui2311653 from
Easy to use, and very convenient.
This was my first time being able to file my taxes and TurboTax made it so easy and simple for me. They have a lot of great links throughout the process to make sure you understand every part. Will be using for my future tax returns!
Date published: 2021-02-23
Rated 1 out of 5 by
Coal809 from
It’s a few glitches
For one my taxes were rejected several times this year. Not happy
Date published: 2021-02-23
Rated 5 out of 5 by
Jenjon2013 from
So easy
Everything was so easy and they got me best return possible!!
Date published: 2021-02-23
Rated 5 out of 5 by
sjwberry from
Great customer service!
I moved from NY to NJ last year and needed a live expert to help me sort everything out. My W-2s were incorrect and Miguel Martinez, the live expert who assisted me, was tremendous in resolving my issues and helping me get a refund when I thought I would have to owe thousands of dollars. Thanks again Miguel for your patience and understanding through the 2.5 hours we spent on the phone. It is so nice to be able to talk to a live person rather than to chat back and forth, which is so time-consuming. Thanks again Turbo Tax for hiring knowledgeable people to help sort through all the tax questions that people like me have.
All TurboTax® Offerings Reviews - Page 595
Date published: 2021-02-23
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 5 out of 5 by
ChrisNY34 from
Turbotax
I love Turbotax. The cost for using the software is very expensive. I may need to change to someone else next year
Date published: 2021-02-23
Rated 3 out of 5 by
Brownbearmm from
Turbo Tax is starting to cost.
I have been an active Turbo Tax user for years and I do use the premium but lately, the price just keeps getting higher. This year I spent 120 on the premium. 40 federal, 40 state, and 40 because I didn't use the free version. This is aggravating because I keep getting adds for MAX.
Date published: 2021-02-23
Rated 5 out of 5 by
Tank53 from
A great tax service
A very easy process. Just follow the steps. Federal and state were both very easy to file.
Date published: 2021-02-23
Rated 5 out of 5 by
RCM61 from
Great Tax Filing Product
I have used Turbo Tax for many years and have always been happy. My tax situation has changed over the years, becoming slightly more complex over time, Turbo Tax has helped me navigate and file appropriately every time. This is a great resource and tool for personal filing of your Federal and State income Taxes. I highly recommend it!
Date published: 2021-02-23
Rated 1 out of 5 by
RH Mike from
Had to pay cause of their bug
The widget built into the system to automatically upload the Robinhood Securities 1099-B does not import correctly. I had to pay an extra $90 to have a chat with someone and them to tell me that there is an issue with that import and I need to check every line item imported to make sure it imported correctly. Very unhappy with Turbo Tax for charging because there system is not working correctly.
Date published: 2021-02-23
Rated 4 out of 5 by
Tina Lena from
Great and easy
The turbo tax crew is very helpful she told me exactly what to do. Step by step
Date published: 2021-02-23
Rated 5 out of 5 by
Jacqui2311653 from
Easy to use, and very convenient.
This was my first time being able to file my taxes and TurboTax made it so easy and simple for me. They have a lot of great links throughout the process to make sure you understand every part. Will be using for my future tax returns!
Date published: 2021-02-23
Rated 1 out of 5 by
Coal809 from
It’s a few glitches
For one my taxes were rejected several times this year. Not happy
Date published: 2021-02-23
Rated 5 out of 5 by
Jenjon2013 from
So easy
Everything was so easy and they got me best return possible!!
Date published: 2021-02-23
Rated 5 out of 5 by
sjwberry from
Great customer service!
I moved from NY to NJ last year and needed a live expert to help me sort everything out. My W-2s were incorrect and Miguel Martinez, the live expert who assisted me, was tremendous in resolving my issues and helping me get a refund when I thought I would have to owe thousands of dollars. Thanks again Miguel for your patience and understanding through the 2.5 hours we spent on the phone. It is so nice to be able to talk to a live person rather than to chat back and forth, which is so time-consuming. Thanks again Turbo Tax for hiring knowledgeable people to help sort through all the tax questions that people like me have.
All TurboTax® Offerings Reviews - Page 595
Date published: 2021-02-23