TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
Stas T from
Garbage program
Extremely frustrated. Had to fill out Form 1310, which I did last year. This time it checked some boxes that could not be unchecked so I have been forced to file with paper vs. eFile.
Date published: 2023-04-19
Rated 5 out of 5 by
billybob9999 from
Turbo tax is easy and awesome to use.
I had to chat for a document issue and was helped by an agent who took care of my needs. Great friendly customer care service.
Date published: 2023-04-19
Rated 4 out of 5 by
Tylerrogiers from
Turbo Tax is great!
Could have been better if we didn't get messed around by Credit Karma.
Date published: 2023-04-19
Rated 1 out of 5 by
Stressed Tax Payer from
Never using again
Wish they hadn’t bought off Credit Karma. We were stuck using Turbo this year but will not be using them again.
Date published: 2023-04-19
Rated 5 out of 5 by
jkhetan from
So simple and intuitive!!
It is really to file taxes here and be self sufficient!
Date published: 2023-04-19
Rated 4 out of 5 by
fuckthisnicknameshit from
reliable
I have used Turbo Tax for 8 years now. I have always found it to be fast, reliable, and easy to use. I e-file and see my refund quickly. I feel confident that it finds the deductions I am supposed to be taking. Although all these extra screens and solicitations at the end are getting to be too much. It used to be more straight forward....get in, do my taxes, get out.
Date published: 2023-04-19
Rated 5 out of 5 by
LexiPear from
Been using it since day one
I've never used anything else other than turbo tax. Now my partner and mom are coming to me so I can file their taxes through TurboTax. Fast, easy and affordable.
Date published: 2023-04-19
Rated 1 out of 5 by
Dissatisfied customer 2 from
Failed at the crucial moment
Just as I was about to e-file, the program failed. It wanted me to do an up-date...which it failed to do 5 times. Now the program suggests I go to a website to search for a solution or work around. Bull, I'm not a programmer, I expect your product to work flawlessly. Now I have to print the return and mail it. You lost a loyal customer, I'm using an accountant next year.
Date published: 2023-04-19
Rated 3 out of 5 by
SoftballGirl94 from
To Expensive
I came to turbo tax hoping to get my taxes done easy but the price is more than I excpted and very disappointed and my e file is never taken and I have to sit for 3 more hours trying to fix the problem you ask for assistance and it does not help.
Date published: 2023-04-19
Rated 5 out of 5 by
LF5556 from
Turbo Tax Is Amazing!!
Turbo Tax has been there for me for 8 years. I am always less stressed when using Turbo Tax. The step-by-step assistance gives me the confidence that I am preparing my taxes in a professional and accurate manner. The features of checking every entry made, encouraging me, calculating taxes for me and checking all entries and showing me how to proofread my entries is just stupendous.
All TurboTax® Offerings Reviews - Page 592
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
Stas T from
Garbage program
Extremely frustrated. Had to fill out Form 1310, which I did last year. This time it checked some boxes that could not be unchecked so I have been forced to file with paper vs. eFile.
Date published: 2023-04-19
Rated 5 out of 5 by
billybob9999 from
Turbo tax is easy and awesome to use.
I had to chat for a document issue and was helped by an agent who took care of my needs. Great friendly customer care service.
Date published: 2023-04-19
Rated 4 out of 5 by
Tylerrogiers from
Turbo Tax is great!
Could have been better if we didn't get messed around by Credit Karma.
Date published: 2023-04-19
Rated 1 out of 5 by
Stressed Tax Payer from
Never using again
Wish they hadn’t bought off Credit Karma. We were stuck using Turbo this year but will not be using them again.
Date published: 2023-04-19
Rated 5 out of 5 by
jkhetan from
So simple and intuitive!!
It is really to file taxes here and be self sufficient!
Date published: 2023-04-19
Rated 4 out of 5 by
fuckthisnicknameshit from
reliable
I have used Turbo Tax for 8 years now. I have always found it to be fast, reliable, and easy to use. I e-file and see my refund quickly. I feel confident that it finds the deductions I am supposed to be taking. Although all these extra screens and solicitations at the end are getting to be too much. It used to be more straight forward....get in, do my taxes, get out.
Date published: 2023-04-19
Rated 5 out of 5 by
LexiPear from
Been using it since day one
I've never used anything else other than turbo tax. Now my partner and mom are coming to me so I can file their taxes through TurboTax. Fast, easy and affordable.
Date published: 2023-04-19
Rated 1 out of 5 by
Dissatisfied customer 2 from
Failed at the crucial moment
Just as I was about to e-file, the program failed. It wanted me to do an up-date...which it failed to do 5 times. Now the program suggests I go to a website to search for a solution or work around. Bull, I'm not a programmer, I expect your product to work flawlessly. Now I have to print the return and mail it. You lost a loyal customer, I'm using an accountant next year.
Date published: 2023-04-19
Rated 3 out of 5 by
SoftballGirl94 from
To Expensive
I came to turbo tax hoping to get my taxes done easy but the price is more than I excpted and very disappointed and my e file is never taken and I have to sit for 3 more hours trying to fix the problem you ask for assistance and it does not help.
Date published: 2023-04-19
Rated 5 out of 5 by
LF5556 from
Turbo Tax Is Amazing!!
Turbo Tax has been there for me for 8 years. I am always less stressed when using Turbo Tax. The step-by-step assistance gives me the confidence that I am preparing my taxes in a professional and accurate manner. The features of checking every entry made, encouraging me, calculating taxes for me and checking all entries and showing me how to proofread my entries is just stupendous.
All TurboTax® Offerings Reviews - Page 592
Date published: 2023-04-19