TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by from Misleading state filing costs Main program was easy to use. However.... I've been shown 3 different costs to file my state return. Costco site showed $18 add-on to file one state (before a $10credit) so it would have cost an extra $8. After purchasing Turbotax, one part of the program shows $25 add-on. When I clicked on that button, it changes the cost to $45 (before the Costco $10credit). Rather annoying to show three different costs and to cause the Costco credit to be wasted.
Date published: 2023-04-19
Rated 5 out of 5 by from Well designed interface in TurboTax Premium Able to file multiple returns in ONE DAY is amazing for complicated software.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was helpful!! Daniel was AWESOME! I had never done the Tax expert but he provided some a great services and answered all my questions and provided info to help me for the future!!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was Easy and fun to use quick and easy went through step by step on how to fill out my information
Date published: 2023-04-19
Rated 5 out of 5 by from Five Stars every time! TurboTax is always easy to use and navigate. It makes doing taxes a lot less annoying.
Date published: 2023-04-19
Rated 5 out of 5 by from Another year of taxes made easy Thank goodness for Turbotax doing all the complex work for me!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is too expensive Really making us pay for state. No service codes to offset the cost.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great. I like the way Turbo tax explains each step and has live help available 24/7 it makes it easy to file your taxes. It also makes you feel confident that the taxes are being filled correctly.
Date published: 2023-04-19
Rated 1 out of 5 by from Obtuse poorly conceived HATED IT! Last year's model much better too reliant on digital connections why can't I manually enter info I already have? Fidelity was unreachable most of the day. Vanguard completely unresponsive. I am self employed doing business with one payer not ever clear which aspect of my tax finances I was addressing when making choices.
Date published: 2023-04-19
Rated 4 out of 5 by from GREAT This tax was simple and easy very intuitive. THANKS
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 591
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Misleading state filing costs Main program was easy to use. However.... I've been shown 3 different costs to file my state return. Costco site showed $18 add-on to file one state (before a $10credit) so it would have cost an extra $8. After purchasing Turbotax, one part of the program shows $25 add-on. When I clicked on that button, it changes the cost to $45 (before the Costco $10credit). Rather annoying to show three different costs and to cause the Costco credit to be wasted.
Date published: 2023-04-19
Rated 5 out of 5 by from Well designed interface in TurboTax Premium Able to file multiple returns in ONE DAY is amazing for complicated software.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax was helpful!! Daniel was AWESOME! I had never done the Tax expert but he provided some a great services and answered all my questions and provided info to help me for the future!!
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax was Easy and fun to use quick and easy went through step by step on how to fill out my information
Date published: 2023-04-19
Rated 5 out of 5 by from Five Stars every time! TurboTax is always easy to use and navigate. It makes doing taxes a lot less annoying.
Date published: 2023-04-19
Rated 5 out of 5 by from Another year of taxes made easy Thank goodness for Turbotax doing all the complex work for me!
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is too expensive Really making us pay for state. No service codes to offset the cost.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great. I like the way Turbo tax explains each step and has live help available 24/7 it makes it easy to file your taxes. It also makes you feel confident that the taxes are being filled correctly.
Date published: 2023-04-19
Rated 1 out of 5 by from Obtuse poorly conceived HATED IT! Last year's model much better too reliant on digital connections why can't I manually enter info I already have? Fidelity was unreachable most of the day. Vanguard completely unresponsive. I am self employed doing business with one payer not ever clear which aspect of my tax finances I was addressing when making choices.
Date published: 2023-04-19
Rated 4 out of 5 by from GREAT This tax was simple and easy very intuitive. THANKS
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 591