TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from I did my taxes on turbotax.intuit.com The online experience was equivalent to downloading and running the software on your computer. Thank goodness my internet connection was stable! :-) Anyway, very surprised (and happy) that there were no hiccups with doing my taxes online. Here's to progress!
Date published: 2023-04-19
Rated 1 out of 5 by from AWFUL I hate the new format this year. You can't pull up things or forms like before. The most annoying thing is they keep trying to get you to spend more money. I had the Deluxe version and it told me I needed to get the premium version because the delux no longer had a C Schedule. I upgraded and then didn't need the C Schedule. I tried to go back and then it said I needed an even pricier version. I have used Turbo Tax since its inception, but I will never again use it. I am so upset and disappointed. You ruined a terrific program.
Date published: 2023-04-19
Rated 1 out of 5 by from Upselling me when I don't need it I currently have no income as a student and I am being charged to a premium to file for pennies.
Date published: 2023-04-19
Rated 5 out of 5 by from GREAT PRODUCT It was simple and quick. It walked me step by step through the process.
Date published: 2023-04-19
Rated 1 out of 5 by from Nickel and dimed Still too obtuse, not easy to use, and fees charged are too high for lack of ease.
Date published: 2023-04-19
Rated 1 out of 5 by from Not as easy as it was before I don't know why y'all fixed a system that wasn't broken, but this was more confusing than a homeless man on house arrest! It should not have taken so many steps to do this. I'll likely be using a CPA next year. I don't have the time to go through your 39 million repeated questions.
Date published: 2023-04-19
Rated 4 out of 5 by from not as easy as expected not as easy as expected not as easy as expected. Not
Date published: 2023-04-19
Rated 5 out of 5 by from easy as sunday morning easy as sunday morning............................
Date published: 2023-04-19
Rated 5 out of 5 by from Love TurboTax! Their name truly means turbo because I waited to the very last minute to file and I was able to file everything within 20 minutes!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo saved me this year Due date for taxes, and I just finished mine I feel great
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 476
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from I did my taxes on turbotax.intuit.com The online experience was equivalent to downloading and running the software on your computer. Thank goodness my internet connection was stable! :-) Anyway, very surprised (and happy) that there were no hiccups with doing my taxes online. Here's to progress!
Date published: 2023-04-19
Rated 1 out of 5 by from AWFUL I hate the new format this year. You can't pull up things or forms like before. The most annoying thing is they keep trying to get you to spend more money. I had the Deluxe version and it told me I needed to get the premium version because the delux no longer had a C Schedule. I upgraded and then didn't need the C Schedule. I tried to go back and then it said I needed an even pricier version. I have used Turbo Tax since its inception, but I will never again use it. I am so upset and disappointed. You ruined a terrific program.
Date published: 2023-04-19
Rated 1 out of 5 by from Upselling me when I don't need it I currently have no income as a student and I am being charged to a premium to file for pennies.
Date published: 2023-04-19
Rated 5 out of 5 by from GREAT PRODUCT It was simple and quick. It walked me step by step through the process.
Date published: 2023-04-19
Rated 1 out of 5 by from Nickel and dimed Still too obtuse, not easy to use, and fees charged are too high for lack of ease.
Date published: 2023-04-19
Rated 1 out of 5 by from Not as easy as it was before I don't know why y'all fixed a system that wasn't broken, but this was more confusing than a homeless man on house arrest! It should not have taken so many steps to do this. I'll likely be using a CPA next year. I don't have the time to go through your 39 million repeated questions.
Date published: 2023-04-19
Rated 4 out of 5 by from not as easy as expected not as easy as expected not as easy as expected. Not
Date published: 2023-04-19
Rated 5 out of 5 by from easy as sunday morning easy as sunday morning............................
Date published: 2023-04-19
Rated 5 out of 5 by from Love TurboTax! Their name truly means turbo because I waited to the very last minute to file and I was able to file everything within 20 minutes!
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo saved me this year Due date for taxes, and I just finished mine I feel great
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 476