TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 5 out of 5 by
Danny1984 from
I did my taxes on turbotax.intuit.com
The online experience was equivalent to downloading and running the software on your computer. Thank goodness my internet connection was stable! :-) Anyway, very surprised (and happy) that there were no hiccups with doing my taxes online. Here's to progress!
Date published: 2023-04-19
Rated 1 out of 5 by
Upset Texan from
AWFUL
I hate the new format this year. You can't pull up things or forms like before. The most annoying thing is they keep trying to get you to spend more money. I had the Deluxe version and it told me I needed to get the premium version because the delux no longer had a C Schedule. I upgraded and then didn't need the C Schedule. I tried to go back and then it said I needed an even pricier version. I have used Turbo Tax since its inception, but I will never again use it. I am so upset and disappointed. You ruined a terrific program.
Date published: 2023-04-19
Rated 1 out of 5 by
Saul8545 from
Upselling me when I don't need it
I currently have no income as a student and I am being charged to a premium to file for pennies.
Date published: 2023-04-19
Rated 5 out of 5 by
cogginst from
GREAT PRODUCT
It was simple and quick. It walked me step by step through the process.
Date published: 2023-04-19
Rated 1 out of 5 by
mzd64 from
Nickel and dimed
Still too obtuse, not easy to use, and fees charged are too high for lack of ease.
Date published: 2023-04-19
Rated 1 out of 5 by
The homeless man from
Not as easy as it was before
I don't know why y'all fixed a system that wasn't broken, but this was more confusing than a homeless man on house arrest! It should not have taken so many steps to do this. I'll likely be using a CPA next year. I don't have the time to go through your 39 million repeated questions.
Date published: 2023-04-19
Rated 4 out of 5 by
Tizofthee from
not as easy as expected
not as easy as expected not as easy as expected. Not
Date published: 2023-04-19
Rated 5 out of 5 by
easy as sunday morning from
easy as sunday morning
easy as sunday morning............................
Date published: 2023-04-19
Rated 5 out of 5 by
MsHoney6 from
Love TurboTax!
Their name truly means turbo because I waited to the very last minute to file and I was able to file everything within 20 minutes!
Date published: 2023-04-19
Rated 5 out of 5 by
Teezee1234 from
Turbo saved me this year
Due date for taxes, and I just finished mine I feel great
All TurboTax® Offerings Reviews - Page 476
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 5 out of 5 by
Danny1984 from
I did my taxes on turbotax.intuit.com
The online experience was equivalent to downloading and running the software on your computer. Thank goodness my internet connection was stable! :-) Anyway, very surprised (and happy) that there were no hiccups with doing my taxes online. Here's to progress!
Date published: 2023-04-19
Rated 1 out of 5 by
Upset Texan from
AWFUL
I hate the new format this year. You can't pull up things or forms like before. The most annoying thing is they keep trying to get you to spend more money. I had the Deluxe version and it told me I needed to get the premium version because the delux no longer had a C Schedule. I upgraded and then didn't need the C Schedule. I tried to go back and then it said I needed an even pricier version. I have used Turbo Tax since its inception, but I will never again use it. I am so upset and disappointed. You ruined a terrific program.
Date published: 2023-04-19
Rated 1 out of 5 by
Saul8545 from
Upselling me when I don't need it
I currently have no income as a student and I am being charged to a premium to file for pennies.
Date published: 2023-04-19
Rated 5 out of 5 by
cogginst from
GREAT PRODUCT
It was simple and quick. It walked me step by step through the process.
Date published: 2023-04-19
Rated 1 out of 5 by
mzd64 from
Nickel and dimed
Still too obtuse, not easy to use, and fees charged are too high for lack of ease.
Date published: 2023-04-19
Rated 1 out of 5 by
The homeless man from
Not as easy as it was before
I don't know why y'all fixed a system that wasn't broken, but this was more confusing than a homeless man on house arrest! It should not have taken so many steps to do this. I'll likely be using a CPA next year. I don't have the time to go through your 39 million repeated questions.
Date published: 2023-04-19
Rated 4 out of 5 by
Tizofthee from
not as easy as expected
not as easy as expected not as easy as expected. Not
Date published: 2023-04-19
Rated 5 out of 5 by
easy as sunday morning from
easy as sunday morning
easy as sunday morning............................
Date published: 2023-04-19
Rated 5 out of 5 by
MsHoney6 from
Love TurboTax!
Their name truly means turbo because I waited to the very last minute to file and I was able to file everything within 20 minutes!
Date published: 2023-04-19
Rated 5 out of 5 by
Teezee1234 from
Turbo saved me this year
Due date for taxes, and I just finished mine I feel great
All TurboTax® Offerings Reviews - Page 476
Date published: 2023-04-19