TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 2 out of 5 by
sydnimarie101 from
i was confused
it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by
Tae S from
Too High Turbo Tax
Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by
Muradeee from
Taxes are confusing. TurboTax makes it easier.
All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by
Acg135 from
This was the worst experience I've ever had
I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by
Santi1978 from
Super FAST!!! And FREE!!!
Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
Date published: 2023-04-19
Rated 5 out of 5 by
Sunshinne from
I love it I will use turbo again
I enjoyed learning how to do my own taxes is fun and a blessing to have
Date published: 2023-04-19
Rated 5 out of 5 by
Maria7940 from
TurboTax is Amazing!
I have been using Turbotax for a few years now, and every year its been a great experience. I love the new QR code feature. Makes doing your taxes much easier!
Date published: 2023-04-19
Rated 5 out of 5 by
tim harris from
turbotax is awesome
quick and easy to use ive used for many years already
Date published: 2023-04-19
Rated 5 out of 5 by
Mrlefty0706 from
Turbo Tax has worked great for the past 25+ years
The software worked great and I cannot imagine ever going back to manually filling out the paper form and mailing it.
Date published: 2023-04-19
Rated 5 out of 5 by
JuianaNicole from
Amazing!!! So Helpfull
Crystal was amazing. This is only my second year doing my taxes and the first year doing it myself and she helped me tremendously. I would have been so lost without her
All TurboTax® Offerings Reviews - Page 454
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
sydnimarie101 from
i was confused
it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by
Tae S from
Too High Turbo Tax
Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by
Muradeee from
Taxes are confusing. TurboTax makes it easier.
All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by
Acg135 from
This was the worst experience I've ever had
I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by
Santi1978 from
Super FAST!!! And FREE!!!
Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
Date published: 2023-04-19
Rated 5 out of 5 by
Sunshinne from
I love it I will use turbo again
I enjoyed learning how to do my own taxes is fun and a blessing to have
Date published: 2023-04-19
Rated 5 out of 5 by
Maria7940 from
TurboTax is Amazing!
I have been using Turbotax for a few years now, and every year its been a great experience. I love the new QR code feature. Makes doing your taxes much easier!
Date published: 2023-04-19
Rated 5 out of 5 by
tim harris from
turbotax is awesome
quick and easy to use ive used for many years already
Date published: 2023-04-19
Rated 5 out of 5 by
Mrlefty0706 from
Turbo Tax has worked great for the past 25+ years
The software worked great and I cannot imagine ever going back to manually filling out the paper form and mailing it.
Date published: 2023-04-19
Rated 5 out of 5 by
JuianaNicole from
Amazing!!! So Helpfull
Crystal was amazing. This is only my second year doing my taxes and the first year doing it myself and she helped me tremendously. I would have been so lost without her
All TurboTax® Offerings Reviews - Page 454
Date published: 2023-04-19