TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from i was confused it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by from Too High Turbo Tax Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by from Taxes are confusing. TurboTax makes it easier. All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by from This was the worst experience I've ever had I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by from Super FAST!!! And FREE!!! Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
Date published: 2023-04-19
Rated 5 out of 5 by from I love it I will use turbo again I enjoyed learning how to do my own taxes is fun and a blessing to have
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Amazing! I have been using Turbotax for a few years now, and every year its been a great experience. I love the new QR code feature. Makes doing your taxes much easier!
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax is awesome quick and easy to use ive used for many years already
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax has worked great for the past 25+ years The software worked great and I cannot imagine ever going back to manually filling out the paper form and mailing it.
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing!!! So Helpfull Crystal was amazing. This is only my second year doing my taxes and the first year doing it myself and she helped me tremendously. I would have been so lost without her
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 454
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from i was confused it told me a number and it went totally down didn’t think i was gonna have to pay more than what i was going to get back
Date published: 2023-04-19
Rated 3 out of 5 by from Too High Turbo Tax Price was way too high for this to be a faster service it took me a long time because if the constant repeated question.
Date published: 2023-04-19
Rated 5 out of 5 by from Taxes are confusing. TurboTax makes it easier. All of the live helpers I spoke or chatted with were excellent except for one named Michael. The coupon / discount for TurboTax didn't work for me for some reason. I had big changes this tax year compared to the previous one.
Date published: 2023-04-19
Rated 1 out of 5 by from This was the worst experience I've ever had I tried to file the "speedy way"... it took 5+ hours to file. This was an absolute nightmare. I've used the Basic plan in years prior but they "REQUIRED" me to sign up for Premium. The site is very confusing and you can't easily find things to make changes that I could see were listed incorrectly in the actual forms but couldn't edit them. I WILL NEVER USE TURBOTAX AGAIN! Why am I paying hundreds of dollars extra for a computer to file my taxes for me? I was surprised for paying so much extra, there isn't customer support.
Date published: 2023-04-19
Rated 5 out of 5 by from Super FAST!!! And FREE!!! Reviewed my options and was able to e-file quickly and I feel like everything is A-OK!
Date published: 2023-04-19
Rated 5 out of 5 by from I love it I will use turbo again I enjoyed learning how to do my own taxes is fun and a blessing to have
Date published: 2023-04-19
Rated 5 out of 5 by from TurboTax is Amazing! I have been using Turbotax for a few years now, and every year its been a great experience. I love the new QR code feature. Makes doing your taxes much easier!
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax is awesome quick and easy to use ive used for many years already
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax has worked great for the past 25+ years The software worked great and I cannot imagine ever going back to manually filling out the paper form and mailing it.
Date published: 2023-04-19
Rated 5 out of 5 by from Amazing!!! So Helpfull Crystal was amazing. This is only my second year doing my taxes and the first year doing it myself and she helped me tremendously. I would have been so lost without her
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 454