TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 2 out of 5 by
GBHo from
Turbotax sucks!
Christina worked with me for a long time trying to help me solve a problem with Turbotax but neither of us could resolve it. I requested elevation and her Supervisor Michelle finally solve the problem after some time. They were both very helpful and nice. The problem was with your software and the idiot who wrote the program. It was exacerbated by the IRS's incompetence.
Date published: 2023-04-19
Rated 5 out of 5 by
jemezme from
turbotax to the rescue
Glad I got the deluxe. I couldn't find the boxes to check for the agreements at the end. I asked for a call and got excellent help. My computer was not showing boxes to check, so she helped me get there and complete everything. Couldn't have finished without her.
Date published: 2023-04-19
Rated 5 out of 5 by
Slyvias from
Turbo Tax is awesome but costly
Easy, and easy to read. thanks, but why is the cost so high??
Date published: 2023-04-19
Rated 5 out of 5 by
KVConns from
Turbo Taxing
Turbo tax makes it easy for my 1099 filing and has so many questions for finding the things that I can add to the filing!!! Great job keep up the work for us to make it easy!
Date published: 2023-04-19
Rated 4 out of 5 by
ADeliNava11 from
Price increase, next year I'll use a human
Price increase. System starts at premium does not allow you to go back to change until the end. The fix it is to start over.
Date published: 2023-04-19
Rated 5 out of 5 by
MortimerOHullahan from
great! easy to use, very clear instructions
I've used it for years, never had any issues, quick and easy
Date published: 2023-04-19
Rated 5 out of 5 by
Guanaco from
Last Minute Filling
The system is rather useful. I have used them before in the past and so far haven't had any issues with these services.
Date published: 2023-04-19
Rated 3 out of 5 by
jzjzjz from
Chose Deluxe not MAX
I signed up for the $59.99 package and I was charged $177.99 MAX product. I never used it I never chatted with a live representative. But I want to complete my filling but was very disappointed since I did not received any added support
Date published: 2023-04-19
Rated 5 out of 5 by
Johngotti from
user-friendly & explanatory for first time user!!!
First time using this service. Easy to input information. Definitely appreciate all the tips and info/explanations along the way.
Date published: 2023-04-19
Rated 1 out of 5 by
Taxes are aweful from
Annoying
Didn't tell me I needed premium until I had already spent an hour on my taxes. Super annoying
All TurboTax® Offerings Reviews - Page 416
Date published: 2023-04-19
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
GBHo from
Turbotax sucks!
Christina worked with me for a long time trying to help me solve a problem with Turbotax but neither of us could resolve it. I requested elevation and her Supervisor Michelle finally solve the problem after some time. They were both very helpful and nice. The problem was with your software and the idiot who wrote the program. It was exacerbated by the IRS's incompetence.
Date published: 2023-04-19
Rated 5 out of 5 by
jemezme from
turbotax to the rescue
Glad I got the deluxe. I couldn't find the boxes to check for the agreements at the end. I asked for a call and got excellent help. My computer was not showing boxes to check, so she helped me get there and complete everything. Couldn't have finished without her.
Date published: 2023-04-19
Rated 5 out of 5 by
Slyvias from
Turbo Tax is awesome but costly
Easy, and easy to read. thanks, but why is the cost so high??
Date published: 2023-04-19
Rated 5 out of 5 by
KVConns from
Turbo Taxing
Turbo tax makes it easy for my 1099 filing and has so many questions for finding the things that I can add to the filing!!! Great job keep up the work for us to make it easy!
Date published: 2023-04-19
Rated 4 out of 5 by
ADeliNava11 from
Price increase, next year I'll use a human
Price increase. System starts at premium does not allow you to go back to change until the end. The fix it is to start over.
Date published: 2023-04-19
Rated 5 out of 5 by
MortimerOHullahan from
great! easy to use, very clear instructions
I've used it for years, never had any issues, quick and easy
Date published: 2023-04-19
Rated 5 out of 5 by
Guanaco from
Last Minute Filling
The system is rather useful. I have used them before in the past and so far haven't had any issues with these services.
Date published: 2023-04-19
Rated 3 out of 5 by
jzjzjz from
Chose Deluxe not MAX
I signed up for the $59.99 package and I was charged $177.99 MAX product. I never used it I never chatted with a live representative. But I want to complete my filling but was very disappointed since I did not received any added support
Date published: 2023-04-19
Rated 5 out of 5 by
Johngotti from
user-friendly & explanatory for first time user!!!
First time using this service. Easy to input information. Definitely appreciate all the tips and info/explanations along the way.
Date published: 2023-04-19
Rated 1 out of 5 by
Taxes are aweful from
Annoying
Didn't tell me I needed premium until I had already spent an hour on my taxes. Super annoying
All TurboTax® Offerings Reviews - Page 416
Date published: 2023-04-19