TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from Turbotax sucks! Christina worked with me for a long time trying to help me solve a problem with Turbotax but neither of us could resolve it. I requested elevation and her Supervisor Michelle finally solve the problem after some time. They were both very helpful and nice. The problem was with your software and the idiot who wrote the program. It was exacerbated by the IRS's incompetence.
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax to the rescue Glad I got the deluxe. I couldn't find the boxes to check for the agreements at the end. I asked for a call and got excellent help. My computer was not showing boxes to check, so she helped me get there and complete everything. Couldn't have finished without her.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome but costly Easy, and easy to read. thanks, but why is the cost so high??
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Taxing Turbo tax makes it easy for my 1099 filing and has so many questions for finding the things that I can add to the filing!!! Great job keep up the work for us to make it easy!
Date published: 2023-04-19
Rated 4 out of 5 by from Price increase, next year I'll use a human Price increase. System starts at premium does not allow you to go back to change until the end. The fix it is to start over.
Date published: 2023-04-19
Rated 5 out of 5 by from great! easy to use, very clear instructions I've used it for years, never had any issues, quick and easy
Date published: 2023-04-19
Rated 5 out of 5 by from Last Minute Filling The system is rather useful. I have used them before in the past and so far haven't had any issues with these services.
Date published: 2023-04-19
Rated 3 out of 5 by from Chose Deluxe not MAX I signed up for the $59.99 package and I was charged $177.99 MAX product. I never used it I never chatted with a live representative. But I want to complete my filling but was very disappointed since I did not received any added support
Date published: 2023-04-19
Rated 5 out of 5 by from user-friendly & explanatory for first time user!!! First time using this service. Easy to input information. Definitely appreciate all the tips and info/explanations along the way.
Date published: 2023-04-19
Rated 1 out of 5 by from Annoying Didn't tell me I needed premium until I had already spent an hour on my taxes. Super annoying
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 416
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Turbotax sucks! Christina worked with me for a long time trying to help me solve a problem with Turbotax but neither of us could resolve it. I requested elevation and her Supervisor Michelle finally solve the problem after some time. They were both very helpful and nice. The problem was with your software and the idiot who wrote the program. It was exacerbated by the IRS's incompetence.
Date published: 2023-04-19
Rated 5 out of 5 by from turbotax to the rescue Glad I got the deluxe. I couldn't find the boxes to check for the agreements at the end. I asked for a call and got excellent help. My computer was not showing boxes to check, so she helped me get there and complete everything. Couldn't have finished without her.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is awesome but costly Easy, and easy to read. thanks, but why is the cost so high??
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Taxing Turbo tax makes it easy for my 1099 filing and has so many questions for finding the things that I can add to the filing!!! Great job keep up the work for us to make it easy!
Date published: 2023-04-19
Rated 4 out of 5 by from Price increase, next year I'll use a human Price increase. System starts at premium does not allow you to go back to change until the end. The fix it is to start over.
Date published: 2023-04-19
Rated 5 out of 5 by from great! easy to use, very clear instructions I've used it for years, never had any issues, quick and easy
Date published: 2023-04-19
Rated 5 out of 5 by from Last Minute Filling The system is rather useful. I have used them before in the past and so far haven't had any issues with these services.
Date published: 2023-04-19
Rated 3 out of 5 by from Chose Deluxe not MAX I signed up for the $59.99 package and I was charged $177.99 MAX product. I never used it I never chatted with a live representative. But I want to complete my filling but was very disappointed since I did not received any added support
Date published: 2023-04-19
Rated 5 out of 5 by from user-friendly & explanatory for first time user!!! First time using this service. Easy to input information. Definitely appreciate all the tips and info/explanations along the way.
Date published: 2023-04-19
Rated 1 out of 5 by from Annoying Didn't tell me I needed premium until I had already spent an hour on my taxes. Super annoying
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 416