TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from good it's was really helpful I would recommend it to everyone
Date published: 2023-04-19
Rated 1 out of 5 by from Easy to use but.. I found it very easy to use. I did the entry everything myself option, and made one typo on my employers address. My filing got rejected. I got a message that my filing had been rejected. I went online to fix the problem, was told I had fixed the problem. I even got an email saying that it would be 24 to 48 hours to get confirmation. After not hearing anything, I re-checked online. The website still said I had a problem, but it had been seen to, but I had to go through the entire thing again.
Date published: 2023-04-19
Rated 5 out of 5 by from User friendly I have been using turbo tax for years and if I’m ever feeling stuck, everything on here I can search for.
Date published: 2023-04-19
Rated 2 out of 5 by from Turbox tax is disappointing Ordering turbo tax is difficult at best. My experience for the last two years has been painful and I end up having to have a human assist, just to order the product. This year the TurboTax Premier had problems when I entered data in fields. It didn't want to show all the characters I was typing yet the characters were there. Super frustrating.
Date published: 2023-04-19
Rated 5 out of 5 by from easy, guide easy, guides, keeps up with tax changes, electronic
Date published: 2023-04-19
Rated 1 out of 5 by from Character limit on name a problem The character limit on the name led my return to be rejected because I couldn't input a valid name that matched. I resubmitted with my wife's four part last name compressed and I'm waiting to see if it works.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and esy It was quick and easy made a mistake they fixed it
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is easy! I have been using Turbo Tax for almost 10 years and I love the ease and convenience of doing my own taxes!
Date published: 2023-04-19
Rated 3 out of 5 by from Just okay for $60 I feel somewhat at ease filling my tax returns each year knowing I'm using Turbotax. As the years go by with all things, the price goes higher. This year I filed last minute, my issue of course, but instead of sending off smoothly after "all of their checks," I got a failed return message this morning. Why? Not because of something I did... Turbotax didn't ask for my assigned PIN before closing out and sending it. Keep increasing your price Turbo tax, but do your dang job and update to catch the required documentation (basics)!
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax has become very unfriendly. Sucks!!!!!! I finished and paid tubotax, but was rejected. When I logged back into TurboTax I could not complete without paying again. This has created a serious financial issue for me.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 376
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from good it's was really helpful I would recommend it to everyone
Date published: 2023-04-19
Rated 1 out of 5 by from Easy to use but.. I found it very easy to use. I did the entry everything myself option, and made one typo on my employers address. My filing got rejected. I got a message that my filing had been rejected. I went online to fix the problem, was told I had fixed the problem. I even got an email saying that it would be 24 to 48 hours to get confirmation. After not hearing anything, I re-checked online. The website still said I had a problem, but it had been seen to, but I had to go through the entire thing again.
Date published: 2023-04-19
Rated 5 out of 5 by from User friendly I have been using turbo tax for years and if I’m ever feeling stuck, everything on here I can search for.
Date published: 2023-04-19
Rated 2 out of 5 by from Turbox tax is disappointing Ordering turbo tax is difficult at best. My experience for the last two years has been painful and I end up having to have a human assist, just to order the product. This year the TurboTax Premier had problems when I entered data in fields. It didn't want to show all the characters I was typing yet the characters were there. Super frustrating.
Date published: 2023-04-19
Rated 5 out of 5 by from easy, guide easy, guides, keeps up with tax changes, electronic
Date published: 2023-04-19
Rated 1 out of 5 by from Character limit on name a problem The character limit on the name led my return to be rejected because I couldn't input a valid name that matched. I resubmitted with my wife's four part last name compressed and I'm waiting to see if it works.
Date published: 2023-04-19
Rated 5 out of 5 by from Quick and esy It was quick and easy made a mistake they fixed it
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is easy! I have been using Turbo Tax for almost 10 years and I love the ease and convenience of doing my own taxes!
Date published: 2023-04-19
Rated 3 out of 5 by from Just okay for $60 I feel somewhat at ease filling my tax returns each year knowing I'm using Turbotax. As the years go by with all things, the price goes higher. This year I filed last minute, my issue of course, but instead of sending off smoothly after "all of their checks," I got a failed return message this morning. Why? Not because of something I did... Turbotax didn't ask for my assigned PIN before closing out and sending it. Keep increasing your price Turbo tax, but do your dang job and update to catch the required documentation (basics)!
Date published: 2023-04-19
Rated 1 out of 5 by from TurboTax has become very unfriendly. Sucks!!!!!! I finished and paid tubotax, but was rejected. When I logged back into TurboTax I could not complete without paying again. This has created a serious financial issue for me.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 376