TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Trustworthy I’ve filed with another tax software in the past and it was nowhere near as thorough as TurboTax. At first, I was a skeptic of this platform due to the number of advertisements. Using TurboTax saved me HUNDREDS of dollars!!! What a blessing!
Date published: 2023-04-19
Rated 2 out of 5 by from Great but under minding It was smooth but in a under minding way you had me use products I did not want to use. Thought the process I kept saying no. but when I got to my State tax the display of the questions changed and I did not know I was using your products. I ending up completing my taxes a day late because I did not have the money to pay you.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great It is easy to use. It is fast. My only problems have been with the AGI and being rejected.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience! I had a great experience filing this year. The interface is user-friendly, and I was able to complete my taxes with minimal stress.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is not what it used to be.... I had traditionally been using TurboTax except for the last 2 years. I went to an accountant and thought I could still do what they do and decided to try it out. $180 dollars for Turbotax? I completely understand that your R&D and physical staff costs a lot but this has by far been the most expensive taxes (even over a cpa) and I had to do it myself. Returns were rejected for a minor issue and I had to retype a ton of the info in again. If you have it saved, just take me to the correction, not to the top of the page. Overall very disappointed in what this program has come to. Problem is, I have already entered in so much info to this site that I would most likely not seek out another service so I do not need to redo a ton of this info.
Date published: 2023-04-19
Rated 5 out of 5 by from Extremely easy to use! I tried another service last year; TurboTax is definitely the best!
Date published: 2023-04-19
Rated 5 out of 5 by from 👍👍 two thumbs up for TurboTax I've used TurboTax for many years now and it's always a great experience and easy to use.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible Was not able to e-file. I will never use Turbo Tax again.
Date published: 2023-04-19
Rated 2 out of 5 by from the cost is outrageous It was very annoying - this is the last time I use turbotax.. I wanted to fix something and it was very difficult to find
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax amazing i loke all the help boxes you can click and it tells you why you need to take steps.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 368
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Trustworthy I’ve filed with another tax software in the past and it was nowhere near as thorough as TurboTax. At first, I was a skeptic of this platform due to the number of advertisements. Using TurboTax saved me HUNDREDS of dollars!!! What a blessing!
Date published: 2023-04-19
Rated 2 out of 5 by from Great but under minding It was smooth but in a under minding way you had me use products I did not want to use. Thought the process I kept saying no. but when I got to my State tax the display of the questions changed and I did not know I was using your products. I ending up completing my taxes a day late because I did not have the money to pay you.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo Tax is great It is easy to use. It is fast. My only problems have been with the AGI and being rejected.
Date published: 2023-04-19
Rated 5 out of 5 by from Great Experience! I had a great experience filing this year. The interface is user-friendly, and I was able to complete my taxes with minimal stress.
Date published: 2023-04-19
Rated 1 out of 5 by from Turbo Tax is not what it used to be.... I had traditionally been using TurboTax except for the last 2 years. I went to an accountant and thought I could still do what they do and decided to try it out. $180 dollars for Turbotax? I completely understand that your R&D and physical staff costs a lot but this has by far been the most expensive taxes (even over a cpa) and I had to do it myself. Returns were rejected for a minor issue and I had to retype a ton of the info in again. If you have it saved, just take me to the correction, not to the top of the page. Overall very disappointed in what this program has come to. Problem is, I have already entered in so much info to this site that I would most likely not seek out another service so I do not need to redo a ton of this info.
Date published: 2023-04-19
Rated 5 out of 5 by from Extremely easy to use! I tried another service last year; TurboTax is definitely the best!
Date published: 2023-04-19
Rated 5 out of 5 by from 👍👍 two thumbs up for TurboTax I've used TurboTax for many years now and it's always a great experience and easy to use.
Date published: 2023-04-19
Rated 1 out of 5 by from Horrible Was not able to e-file. I will never use Turbo Tax again.
Date published: 2023-04-19
Rated 2 out of 5 by from the cost is outrageous It was very annoying - this is the last time I use turbotax.. I wanted to fix something and it was very difficult to find
Date published: 2023-04-19
Rated 5 out of 5 by from turbo tax amazing i loke all the help boxes you can click and it tells you why you need to take steps.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 368