TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from The Fees I get that Turbo Tax is supposed to be a helpful, useful, free tool for filing taxes in a convenient way. But when I'm essentially forced to upgrade through multiple versions of TurboTax it loses all of the appeal because it's definitely not free and it becomes more of a nuisance than anything else. On top of charging me to upgrade because I apparently can't file my taxes if I don't, you charge me again to pay my taxes? As if it isn't enough that you're making money off the upgrade, you charge me to pay my taxes and then I have to make another payment separately on top of a separate $40 processing fee. At this point, filing with you is such a long, inconvenient, and costly experience that it makes me never want to use TurboTax ever again. I definitely won't recommend using TurboTax to anyone that is self-employed because you'll not only force them to upgrade, but you'll also charge them to make tax payments, as well as charge them to receive their refund(s) if there's even anything left. We're in the middle of global pandemic, but I guess it doesn't matter as long as you can make money...ridiculous.
Date published: 2021-02-25
Rated 5 out of 5 by from I love TurboTax I’ve been using TurboTax for a few years now and I must say it’s fast and easy to understand. I recommend them to anyone who’s filing taxes
Date published: 2021-02-25
Rated 5 out of 5 by from I'm assured Turbo Tax covers all bases! I really like that Turbo Tax asks simple questions in order to organize and help you file your taxes. I never feel like I've left anything out, or did something wrong. It's worth the peace of mind!
Date published: 2021-02-25
Rated 3 out of 5 by from Confusing at Times I had a couple of confusing and persistent issues with my Federal return. In both cases the review process that picked up these issues was absolutely no help in resolving them. For example, I had a 1099 SE last year, but I did not have one this year. It was really frustrating and time consuming finding how to get Turbotax to realize that no form for exists for this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpfull I had a question and the person that helped me was so patient and very helpfull
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Is The BEST So I've been trying to do my taxes myself on the IRS site and even with guided tour couldn't get it figured out! Then I saw an Ad for Turbo Tax while watching YouTube and figured I had nothing to lose AND I WAS RIGHT ... I HAD EVERTHING TO GAIN!!!! I was putting my numbers in all wrong and with the step by step questioning on Turbo Tax got my max refund and have 0 complaints, especially since a friend of mine that does taxes was going to charge me double what I paid to prepare on this site and she wanted it up front!! Turbo tax will take the fee from my refund and THAT'S THE WAY UH HUH UH HUH .. I LIKE IT!!!
Date published: 2021-02-25
Rated 5 out of 5 by from great great turbo tax was a good experience that recommend to all
Date published: 2021-02-25
Rated 3 out of 5 by from Getting too complicated! I had a difficult time with the new format. Starting to get more complicated.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Review Very straight forward. It is the first time I used this version. I have used the 1040 version for years. Both are very helpfu.
Date published: 2021-02-25
Rated 5 out of 5 by from Always fast and easy! 5 year user. This has always been my most trusted Tax site for as long as I have been filing!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 366
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from The Fees I get that Turbo Tax is supposed to be a helpful, useful, free tool for filing taxes in a convenient way. But when I'm essentially forced to upgrade through multiple versions of TurboTax it loses all of the appeal because it's definitely not free and it becomes more of a nuisance than anything else. On top of charging me to upgrade because I apparently can't file my taxes if I don't, you charge me again to pay my taxes? As if it isn't enough that you're making money off the upgrade, you charge me to pay my taxes and then I have to make another payment separately on top of a separate $40 processing fee. At this point, filing with you is such a long, inconvenient, and costly experience that it makes me never want to use TurboTax ever again. I definitely won't recommend using TurboTax to anyone that is self-employed because you'll not only force them to upgrade, but you'll also charge them to make tax payments, as well as charge them to receive their refund(s) if there's even anything left. We're in the middle of global pandemic, but I guess it doesn't matter as long as you can make money...ridiculous.
Date published: 2021-02-25
Rated 5 out of 5 by from I love TurboTax I’ve been using TurboTax for a few years now and I must say it’s fast and easy to understand. I recommend them to anyone who’s filing taxes
Date published: 2021-02-25
Rated 5 out of 5 by from I'm assured Turbo Tax covers all bases! I really like that Turbo Tax asks simple questions in order to organize and help you file your taxes. I never feel like I've left anything out, or did something wrong. It's worth the peace of mind!
Date published: 2021-02-25
Rated 3 out of 5 by from Confusing at Times I had a couple of confusing and persistent issues with my Federal return. In both cases the review process that picked up these issues was absolutely no help in resolving them. For example, I had a 1099 SE last year, but I did not have one this year. It was really frustrating and time consuming finding how to get Turbotax to realize that no form for exists for this year.
Date published: 2021-02-25
Rated 5 out of 5 by from Very helpfull I had a question and the person that helped me was so patient and very helpfull
Date published: 2021-02-25
Rated 5 out of 5 by from Turbo Tax Is The BEST So I've been trying to do my taxes myself on the IRS site and even with guided tour couldn't get it figured out! Then I saw an Ad for Turbo Tax while watching YouTube and figured I had nothing to lose AND I WAS RIGHT ... I HAD EVERTHING TO GAIN!!!! I was putting my numbers in all wrong and with the step by step questioning on Turbo Tax got my max refund and have 0 complaints, especially since a friend of mine that does taxes was going to charge me double what I paid to prepare on this site and she wanted it up front!! Turbo tax will take the fee from my refund and THAT'S THE WAY UH HUH UH HUH .. I LIKE IT!!!
Date published: 2021-02-25
Rated 5 out of 5 by from great great turbo tax was a good experience that recommend to all
Date published: 2021-02-25
Rated 3 out of 5 by from Getting too complicated! I had a difficult time with the new format. Starting to get more complicated.
Date published: 2021-02-25
Rated 5 out of 5 by from TurboTax Review Very straight forward. It is the first time I used this version. I have used the 1040 version for years. Both are very helpfu.
Date published: 2021-02-25
Rated 5 out of 5 by from Always fast and easy! 5 year user. This has always been my most trusted Tax site for as long as I have been filing!
Date published: 2021-02-25
All TurboTax® Offerings Reviews - Page 366