TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Awful Experience The state tax program for Louisiana would not accept my date of retirement so it would not correctly fill out the Schedule E. this resulted in an over $1700 OVERAGE in tax owed. An online chat resulted in the agent stating that they could not find any information regarding exempted income for this state and that I should have the tax expert help...which isn't free. I paid $59 for this aggravation and now will have to file by mail. Finding out how to only file my Federal form could only be found by Googling it....the website is awful. I just hope my State didn't go thru and I do not have do an amended.
Date published: 2023-04-19
Rated 5 out of 5 by from Everything was great. Everything was great. Will use them again next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Super helpful! I loved using TurboTax because the step-by-step process walks you through everything and you can see detailed explanations of what you are doing. This was my first time and it helped so much!
Date published: 2023-04-19
Rated 4 out of 5 by from easy to use, will be using live next year Turbo tax makes taxes less intimidating for me. i feel like it simplifies the process as much as taxes can be simplified.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple and thorough. The expert help was great! I was very impressed. The expert help option is way worth it. They contract you right away and offer professional help.
Date published: 2023-04-19
Rated 5 out of 5 by from Helped me beat the tax race! Tax race is done and it was so epic and I got it done so fast.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo tax is great. It saved me a lot of time. Seems will thought out. I have used Turbo Tax for over 20 years.
Date published: 2023-04-19
Rated 1 out of 5 by from Worst experience ever! 0 tech support - you can speak to someone who doesn't know anything and can't fix anything. Continuously revived error messages of Oops something went wrong. Took me 4+ hours just to pay and transmit my return. This is a piece of garbage
Date published: 2023-04-19
Rated 5 out of 5 by from Always makes it easy - guides me through I have used this program for years because I don't have tons of write offs and such and the program finds everything I can use for my benefit.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo is a great help to me I have learned to use Turbo Tax and trust this site to file my taxes as a senior citizen. It it so very helpful and allows me to check and recheck and understand.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 366
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Awful Experience The state tax program for Louisiana would not accept my date of retirement so it would not correctly fill out the Schedule E. this resulted in an over $1700 OVERAGE in tax owed. An online chat resulted in the agent stating that they could not find any information regarding exempted income for this state and that I should have the tax expert help...which isn't free. I paid $59 for this aggravation and now will have to file by mail. Finding out how to only file my Federal form could only be found by Googling it....the website is awful. I just hope my State didn't go thru and I do not have do an amended.
Date published: 2023-04-19
Rated 5 out of 5 by from Everything was great. Everything was great. Will use them again next year.
Date published: 2023-04-19
Rated 5 out of 5 by from Super helpful! I loved using TurboTax because the step-by-step process walks you through everything and you can see detailed explanations of what you are doing. This was my first time and it helped so much!
Date published: 2023-04-19
Rated 4 out of 5 by from easy to use, will be using live next year Turbo tax makes taxes less intimidating for me. i feel like it simplifies the process as much as taxes can be simplified.
Date published: 2023-04-19
Rated 5 out of 5 by from Simple and thorough. The expert help was great! I was very impressed. The expert help option is way worth it. They contract you right away and offer professional help.
Date published: 2023-04-19
Rated 5 out of 5 by from Helped me beat the tax race! Tax race is done and it was so epic and I got it done so fast.
Date published: 2023-04-19
Rated 4 out of 5 by from Turbo tax is great. It saved me a lot of time. Seems will thought out. I have used Turbo Tax for over 20 years.
Date published: 2023-04-19
Rated 1 out of 5 by from Worst experience ever! 0 tech support - you can speak to someone who doesn't know anything and can't fix anything. Continuously revived error messages of Oops something went wrong. Took me 4+ hours just to pay and transmit my return. This is a piece of garbage
Date published: 2023-04-19
Rated 5 out of 5 by from Always makes it easy - guides me through I have used this program for years because I don't have tons of write offs and such and the program finds everything I can use for my benefit.
Date published: 2023-04-19
Rated 5 out of 5 by from Turbo is a great help to me I have learned to use Turbo Tax and trust this site to file my taxes as a senior citizen. It it so very helpful and allows me to check and recheck and understand.
Date published: 2023-04-19
All TurboTax® Offerings Reviews - Page 366