TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Great Very happy will most likely use again sunshine state
Date published: 2023-04-20
Rated 5 out of 5 by from Super Duper 10 star experience My experience was amazing. Cory was extremely pleasant and engaging and also saved me a ton of money! And she let me tell her about travel experiences....I definitely had a lot of fun thank you Cory!
Date published: 2023-04-20
Rated 5 out of 5 by from Simple procedure It's simple and straight to the point on how to get your taxes done
Date published: 2023-04-20
Rated 1 out of 5 by from Tax return delayed 2 days til 4-20-2023 I am furious --- I was so carefully taking care of my taxes, on time. Filed ( or so I thought) to have my account debited Monday 4/27/02023, and lo and behold, I notice today in my bank account that nothing came out of it --- which led me to checking. Apparently my submission didn't go through because I had to update my software. This was a Costco package I bought in March 2023 --- yet you sold this and updated the software AFTER March 2023? Very unhappy.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax did well for us! Turbo Tax helped us navigate through the important, it was important stuff.
Date published: 2023-04-20
Rated 1 out of 5 by from Insane the "FREE" doesn't mean free Base cost isn't free. Ad's all throughout the filing process to try and get more money.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax is superb Turbo Tax has not let me down yet throughout the tax years. Made the process so my easier
Date published: 2023-04-20
Rated 5 out of 5 by from Great Product Easy to use and fundamentally sound. Navigates well...
Date published: 2023-04-20
Rated 2 out of 5 by from The tool just takes you in loops This this takes you in loops, all the help functions make you just read articles that do not really help. If you need help they require you to upgrade and pay more. This is not worth what I paid. I have used other tools in the past and have not had this much of an issue. When I actually needed help, they were not able to provide like they said they were. Just as useless as the IRS.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax Premium Turbo Tax Premium has helpful tax preparation guidance.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 333
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great Very happy will most likely use again sunshine state
Date published: 2023-04-20
Rated 5 out of 5 by from Super Duper 10 star experience My experience was amazing. Cory was extremely pleasant and engaging and also saved me a ton of money! And she let me tell her about travel experiences....I definitely had a lot of fun thank you Cory!
Date published: 2023-04-20
Rated 5 out of 5 by from Simple procedure It's simple and straight to the point on how to get your taxes done
Date published: 2023-04-20
Rated 1 out of 5 by from Tax return delayed 2 days til 4-20-2023 I am furious --- I was so carefully taking care of my taxes, on time. Filed ( or so I thought) to have my account debited Monday 4/27/02023, and lo and behold, I notice today in my bank account that nothing came out of it --- which led me to checking. Apparently my submission didn't go through because I had to update my software. This was a Costco package I bought in March 2023 --- yet you sold this and updated the software AFTER March 2023? Very unhappy.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax did well for us! Turbo Tax helped us navigate through the important, it was important stuff.
Date published: 2023-04-20
Rated 1 out of 5 by from Insane the "FREE" doesn't mean free Base cost isn't free. Ad's all throughout the filing process to try and get more money.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo tax is superb Turbo Tax has not let me down yet throughout the tax years. Made the process so my easier
Date published: 2023-04-20
Rated 5 out of 5 by from Great Product Easy to use and fundamentally sound. Navigates well...
Date published: 2023-04-20
Rated 2 out of 5 by from The tool just takes you in loops This this takes you in loops, all the help functions make you just read articles that do not really help. If you need help they require you to upgrade and pay more. This is not worth what I paid. I have used other tools in the past and have not had this much of an issue. When I actually needed help, they were not able to provide like they said they were. Just as useless as the IRS.
Date published: 2023-04-20
Rated 5 out of 5 by from Turbo Tax Premium Turbo Tax Premium has helpful tax preparation guidance.
Date published: 2023-04-20
All TurboTax® Offerings Reviews - Page 333