TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from SO FAST & SUPER EASY TO USE!!! Taxes always stress me out but TurboTax is so fast & so easy to do!!
Date published: 2023-05-24
Rated 2 out of 5 by from Wrongly charged and refused refund I've been using TurboTax for 3+ years and am really disappointed in it this year. I was charged the wrong amount without even clicking submit payment. It was completely hidden to choose the correct level of product I needed so I was defaulted to Premium which I did not need. I spend 2 hours on the phone with customer service who told me to submit a refund request as well as file for an extension. In the end, I had to file my taxes late, pay via my state's website instead of Turbo, and got my refund request denied 3 times with terrible reasoning. It was like they didn't even look at my explanation. The email I received said "TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee." It's great that it's designed not to charge, but it DID charge me before I chose to file.
Date published: 2023-05-24
Rated 5 out of 5 by from love turbo tax Easy and affordable filing for a small biz. not complicated
Date published: 2023-05-24
Rated 5 out of 5 by from It Was So Easy! ( With a Little Help, of Course!) It was a great experience! Jermaine and Shayna were beyond helpful and extremely patient!
Date published: 2023-05-24
Rated 5 out of 5 by from The Tax Experts were easy to work with Working with Daniel was flawless and professional. I always knew what was needed and he provided clarity in areas I didn't know what to do with business taxes.
Date published: 2023-05-24
Rated 5 out of 5 by from Easy to use Easy to use and understand. Help available by phone or computer as needed. Easy to review and quick filing .
Date published: 2023-05-24
Rated 1 out of 5 by from Took My Money and Never Filed My Return You took my money on February 28th, and never filed my return! I did my due diligence to get my taxes done way before they were even due, and now I find out you never submitted my form???? How can you take my money and not file??? I demand a refund for this garbage practice of yours. I won't be using your products ever again!!!
Date published: 2023-05-24
Rated 5 out of 5 by from Awesome It was fast and that's a good thing. It was easy and self explanatory
Date published: 2023-05-24
Rated 4 out of 5 by from Love it. Have used it for years. Easy to follow. Kind of expensive though but I have used it for years.
Date published: 2023-05-24
Rated 5 out of 5 by from Awesome every year!! I've been using Turbo Tax since 2018 and it makes doing my taxes a breeze
Date published: 2023-05-24
All TurboTax® Offerings Reviews - Page 34
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from SO FAST & SUPER EASY TO USE!!! Taxes always stress me out but TurboTax is so fast & so easy to do!!
Date published: 2023-05-24
Rated 2 out of 5 by from Wrongly charged and refused refund I've been using TurboTax for 3+ years and am really disappointed in it this year. I was charged the wrong amount without even clicking submit payment. It was completely hidden to choose the correct level of product I needed so I was defaulted to Premium which I did not need. I spend 2 hours on the phone with customer service who told me to submit a refund request as well as file for an extension. In the end, I had to file my taxes late, pay via my state's website instead of Turbo, and got my refund request denied 3 times with terrible reasoning. It was like they didn't even look at my explanation. The email I received said "TurboTax Online is designed not to charge the customer until after they choose to file, so it is not covered under the Satisfaction Guarantee." It's great that it's designed not to charge, but it DID charge me before I chose to file.
Date published: 2023-05-24
Rated 5 out of 5 by from love turbo tax Easy and affordable filing for a small biz. not complicated
Date published: 2023-05-24
Rated 5 out of 5 by from It Was So Easy! ( With a Little Help, of Course!) It was a great experience! Jermaine and Shayna were beyond helpful and extremely patient!
Date published: 2023-05-24
Rated 5 out of 5 by from The Tax Experts were easy to work with Working with Daniel was flawless and professional. I always knew what was needed and he provided clarity in areas I didn't know what to do with business taxes.
Date published: 2023-05-24
Rated 5 out of 5 by from Easy to use Easy to use and understand. Help available by phone or computer as needed. Easy to review and quick filing .
Date published: 2023-05-24
Rated 1 out of 5 by from Took My Money and Never Filed My Return You took my money on February 28th, and never filed my return! I did my due diligence to get my taxes done way before they were even due, and now I find out you never submitted my form???? How can you take my money and not file??? I demand a refund for this garbage practice of yours. I won't be using your products ever again!!!
Date published: 2023-05-24
Rated 5 out of 5 by from Awesome It was fast and that's a good thing. It was easy and self explanatory
Date published: 2023-05-24
Rated 4 out of 5 by from Love it. Have used it for years. Easy to follow. Kind of expensive though but I have used it for years.
Date published: 2023-05-24
Rated 5 out of 5 by from Awesome every year!! I've been using Turbo Tax since 2018 and it makes doing my taxes a breeze
Date published: 2023-05-24
All TurboTax® Offerings Reviews - Page 34