TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Overall Excellent! I have been using Turbo Tax Live Assisted Premium for several years & have had good to excellent results. 85% of the live agents are very knowledgeable & helpful. I have learned if I don't have a great experience while on a call, I will cut the call short & try contacting another agent, which usually works. Also, when I find an excellent agent it would lend great continuity if I could contact that same agent again, if needed. I would love to be able to see the actual 1040 & associated forms while working on TT - it would help my understanding tremendously.
Date published: 2023-07-14
Rated 4 out of 5 by from MAKES FILING TAXES EASY I LOVE HOW SIMPLE THE PROGRAM MAKES FILING MY TAXES EACH YEAR
Date published: 2023-07-14
Rated 1 out of 5 by from wonderful It was so easy to do with the detailed explanations every step of the way. I put off filing my taxes as long as possible because I'm intimidated by it and scared to make a mistake. Turbo Tax made it easy to understand and do.
Date published: 2023-07-14
Rated 1 out of 5 by from Paid for Turbo Tax, but they never filed. Paid for Turbo Tax April 15th to file my taxes. I got an email saying that I already paid but the taxes were never filed. What kind of idiot UX, PM thought it would be great that you could pay for the software but not file...
Date published: 2023-07-14
Rated 2 out of 5 by from SOMEBOCY DROPPED THE BALL FINE UNTIL THIS YEAR. 3 MONTHS AFTER PAYING THE BILL I RECEIVED AN EMAIL THAT THE LAST STEP WAS NOT FINISHED AND RETURNS WERE NEVER FILED. WHY AM I JUST NOW FINDING THIS OUT?
Date published: 2023-07-14
Rated 5 out of 5 by from I like TurboTax It's easy and I liked the help from the experts when I had questions.
Date published: 2023-07-14
Rated 3 out of 5 by from The cost is outlandish While turbotax makes doing taxes very easy, the cost of the online service is outlandish. I will not be using it again next year.
Date published: 2023-07-14
Rated 5 out of 5 by from Help Troubleshoot 1099 Social Security Worked with Kristen for over half and hour and she walked me through finding a problem on my itemized deductions related to Line 5A.
Date published: 2023-07-14
Rated 5 out of 5 by from Love TurboTax Easy to use and to understand. I use TurboTax each year.
Date published: 2023-07-14
Rated 5 out of 5 by from Turbo Tax is very thorough to the point of boredom Had trouble with my return due to investments, Help lady was able to solve the problem allowing e-mail filing
Date published: 2023-07-14
All TurboTax® Offerings Reviews - Page 294
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Overall Excellent! I have been using Turbo Tax Live Assisted Premium for several years & have had good to excellent results. 85% of the live agents are very knowledgeable & helpful. I have learned if I don't have a great experience while on a call, I will cut the call short & try contacting another agent, which usually works. Also, when I find an excellent agent it would lend great continuity if I could contact that same agent again, if needed. I would love to be able to see the actual 1040 & associated forms while working on TT - it would help my understanding tremendously.
Date published: 2023-07-14
Rated 4 out of 5 by from MAKES FILING TAXES EASY I LOVE HOW SIMPLE THE PROGRAM MAKES FILING MY TAXES EACH YEAR
Date published: 2023-07-14
Rated 1 out of 5 by from wonderful It was so easy to do with the detailed explanations every step of the way. I put off filing my taxes as long as possible because I'm intimidated by it and scared to make a mistake. Turbo Tax made it easy to understand and do.
Date published: 2023-07-14
Rated 1 out of 5 by from Paid for Turbo Tax, but they never filed. Paid for Turbo Tax April 15th to file my taxes. I got an email saying that I already paid but the taxes were never filed. What kind of idiot UX, PM thought it would be great that you could pay for the software but not file...
Date published: 2023-07-14
Rated 2 out of 5 by from SOMEBOCY DROPPED THE BALL FINE UNTIL THIS YEAR. 3 MONTHS AFTER PAYING THE BILL I RECEIVED AN EMAIL THAT THE LAST STEP WAS NOT FINISHED AND RETURNS WERE NEVER FILED. WHY AM I JUST NOW FINDING THIS OUT?
Date published: 2023-07-14
Rated 5 out of 5 by from I like TurboTax It's easy and I liked the help from the experts when I had questions.
Date published: 2023-07-14
Rated 3 out of 5 by from The cost is outlandish While turbotax makes doing taxes very easy, the cost of the online service is outlandish. I will not be using it again next year.
Date published: 2023-07-14
Rated 5 out of 5 by from Help Troubleshoot 1099 Social Security Worked with Kristen for over half and hour and she walked me through finding a problem on my itemized deductions related to Line 5A.
Date published: 2023-07-14
Rated 5 out of 5 by from Love TurboTax Easy to use and to understand. I use TurboTax each year.
Date published: 2023-07-14
Rated 5 out of 5 by from Turbo Tax is very thorough to the point of boredom Had trouble with my return due to investments, Help lady was able to solve the problem allowing e-mail filing
Date published: 2023-07-14
All TurboTax® Offerings Reviews - Page 294