TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Life is easier with TurboTax Simple and easy to navigate. Excellent customer service as well for when you get stuck and need assistance.
Date published: 2023-06-30
Rated 5 out of 5 by from Turbo Tax is awesome!! Excellent account working online for family and friends
Date published: 2023-06-30
Rated 5 out of 5 by from Awesome 😄 This is my first time filing and they made it so easy and I really enjoyed the help and easy steps along the way 😁
Date published: 2023-06-30
Rated 5 out of 5 by from Fast and simple This is my 6th year using TurboTax and it is the 6th year that I have had a stress-free experience in filing my taxes. The ability to ask questions and get feedback that I can understand immediately is appreciated and makes this process foolproof
Date published: 2023-06-30
Rated 1 out of 5 by from Why Did I pay extra for a professional to review When I filed this return I paid extra to have a professional review it. I accidently put a duplicate entry in 1098 but an expert didn't catch it. It's on me but then to fix it you charged me another $130. I'll find a different way to file next year.
Date published: 2023-06-30
Rated 5 out of 5 by from Amendment to 1098 duplication Was concerned about an email I received from Turbo Tax about a possible duplicated 1098. Joshua was assigned to my ticket and was very helpful in verifying the email i received and was very helpful to completing all required documents. Great help!
Date published: 2023-06-30
Rated 1 out of 5 by from Efiling for 2021 does not work. Efiling does not work after taxes are filled. Tried to Amend my 2021 taxes and did not work. It's not even able to print the 1040x
Date published: 2023-06-30
Rated 5 out of 5 by from Turbotax is awesome Janet was Fantastic helped me Janet was a godsend...More than willing to help... Helped with Amendment
Date published: 2023-06-30
Rated 4 out of 5 by from Turbo Tax is more difficult to work with for busin No additional comments no other detaila vvvvvvvvvvvv
Date published: 2023-06-30
Rated 1 out of 5 by from POOR! How does the system miss a duplicate 1098?! This was terrible. 5 months after I file, you find a duplicate 1098. You have an entire help section to refer to. How about updating your software to check for that? Then it look me through some ridiculous loop about dependent care (form 2441), which had nothing to do with the 1098. What a mess. I need to look at other tax prep services for 2023. If I'm charged a fine for late payments, I'll be furious, and you'll hear from me again.
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 251
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Life is easier with TurboTax Simple and easy to navigate. Excellent customer service as well for when you get stuck and need assistance.
Date published: 2023-06-30
Rated 5 out of 5 by from Turbo Tax is awesome!! Excellent account working online for family and friends
Date published: 2023-06-30
Rated 5 out of 5 by from Awesome 😄 This is my first time filing and they made it so easy and I really enjoyed the help and easy steps along the way 😁
Date published: 2023-06-30
Rated 5 out of 5 by from Fast and simple This is my 6th year using TurboTax and it is the 6th year that I have had a stress-free experience in filing my taxes. The ability to ask questions and get feedback that I can understand immediately is appreciated and makes this process foolproof
Date published: 2023-06-30
Rated 1 out of 5 by from Why Did I pay extra for a professional to review When I filed this return I paid extra to have a professional review it. I accidently put a duplicate entry in 1098 but an expert didn't catch it. It's on me but then to fix it you charged me another $130. I'll find a different way to file next year.
Date published: 2023-06-30
Rated 5 out of 5 by from Amendment to 1098 duplication Was concerned about an email I received from Turbo Tax about a possible duplicated 1098. Joshua was assigned to my ticket and was very helpful in verifying the email i received and was very helpful to completing all required documents. Great help!
Date published: 2023-06-30
Rated 1 out of 5 by from Efiling for 2021 does not work. Efiling does not work after taxes are filled. Tried to Amend my 2021 taxes and did not work. It's not even able to print the 1040x
Date published: 2023-06-30
Rated 5 out of 5 by from Turbotax is awesome Janet was Fantastic helped me Janet was a godsend...More than willing to help... Helped with Amendment
Date published: 2023-06-30
Rated 4 out of 5 by from Turbo Tax is more difficult to work with for busin No additional comments no other detaila vvvvvvvvvvvv
Date published: 2023-06-30
Rated 1 out of 5 by from POOR! How does the system miss a duplicate 1098?! This was terrible. 5 months after I file, you find a duplicate 1098. You have an entire help section to refer to. How about updating your software to check for that? Then it look me through some ridiculous loop about dependent care (form 2441), which had nothing to do with the 1098. What a mess. I need to look at other tax prep services for 2023. If I'm charged a fine for late payments, I'll be furious, and you'll hear from me again.
Date published: 2023-06-30
All TurboTax® Offerings Reviews - Page 251