TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 4 out of 5 by from Turbo tax is great but some editing issues I was overall very satisfied with Turbo Tax. My accountant reviewed basic information and confirmed totals. One frustrating glitch occured when doing review - somehow I accidently clicked on Maine (ME) instead of Virginia (VA) and the system would not let me file on the evening of the deadline. The only way I could file was to pick a random zip code in Maine and enter - then the return filed just fine.
Date published: 2023-04-29
Rated 5 out of 5 by from Turbo Tax never lets me down! The ease of service, and available support is so refreshing! I have been a Turbo Tax user for years, and I would recommend to anyone!
Date published: 2023-04-29
Rated 1 out of 5 by from did not like i didnt want to purchase premium!!!! i swear it seemed to do it by itself or made it hard to not accept premium i felt pressured to give you all my money i dont even have!!!! im so sad i cant cancel it
Date published: 2023-04-29
Rated 5 out of 5 by from Awesome Turbo Tax Got my taxes done very quick and easy with the assistance of turbo tax.
Date published: 2023-04-29
Rated 4 out of 5 by from Late update the first time I have to file for an extension, because of a late update, hope all is ok with late filing on line!
Date published: 2023-04-29
Rated 5 out of 5 by from so easy to do very straight forward. easy to use. always updates with the latest info.
Date published: 2023-04-29
Rated 4 out of 5 by from They are great, the Best. Step by step instructions, had a representative com on after midnight to help me, that was awesome, however it is expensive . I could not file my taxes on time because i could not afford to pay for the file preparation service. I had to wait until i got paid, therefore was late in filing.
Date published: 2023-04-29
Rated 5 out of 5 by from Fast and Easy Way to File My Tax Return I like filing with Turbo Tax because it is easy to file and quick. I also like the save feature where I know my e-filing is safe and secure online.
Date published: 2023-04-29
Rated 5 out of 5 by from Turbotax has been my "go-to" tax tool for decades Turbotax continues to be a "user-friendly" means of doing my taxes each year. Recently married, I order a new Turbotax for myself. It was easy and quick to get my taxes done. There were a few minor glitches discovered in this years program. After completing the "Interest & dividend" sections, the "start" would not change to "update." Other than that, the process and experience was excellent.
Date published: 2023-04-29
Rated 2 out of 5 by from Disappointed this year Pricing this year was much more than, others. Why if I am a Turbo Tax prior year customer should I have to provide my own AGI, it's a part of my tax history with Turbo Tax. Not pleased with services this year. Will visit other sites in 2024. Thanks for the memories.
Date published: 2023-04-29
All TurboTax® Offerings Reviews - Page 192
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo tax is great but some editing issues I was overall very satisfied with Turbo Tax. My accountant reviewed basic information and confirmed totals. One frustrating glitch occured when doing review - somehow I accidently clicked on Maine (ME) instead of Virginia (VA) and the system would not let me file on the evening of the deadline. The only way I could file was to pick a random zip code in Maine and enter - then the return filed just fine.
Date published: 2023-04-29
Rated 5 out of 5 by from Turbo Tax never lets me down! The ease of service, and available support is so refreshing! I have been a Turbo Tax user for years, and I would recommend to anyone!
Date published: 2023-04-29
Rated 1 out of 5 by from did not like i didnt want to purchase premium!!!! i swear it seemed to do it by itself or made it hard to not accept premium i felt pressured to give you all my money i dont even have!!!! im so sad i cant cancel it
Date published: 2023-04-29
Rated 5 out of 5 by from Awesome Turbo Tax Got my taxes done very quick and easy with the assistance of turbo tax.
Date published: 2023-04-29
Rated 4 out of 5 by from Late update the first time I have to file for an extension, because of a late update, hope all is ok with late filing on line!
Date published: 2023-04-29
Rated 5 out of 5 by from so easy to do very straight forward. easy to use. always updates with the latest info.
Date published: 2023-04-29
Rated 4 out of 5 by from They are great, the Best. Step by step instructions, had a representative com on after midnight to help me, that was awesome, however it is expensive . I could not file my taxes on time because i could not afford to pay for the file preparation service. I had to wait until i got paid, therefore was late in filing.
Date published: 2023-04-29
Rated 5 out of 5 by from Fast and Easy Way to File My Tax Return I like filing with Turbo Tax because it is easy to file and quick. I also like the save feature where I know my e-filing is safe and secure online.
Date published: 2023-04-29
Rated 5 out of 5 by from Turbotax has been my "go-to" tax tool for decades Turbotax continues to be a "user-friendly" means of doing my taxes each year. Recently married, I order a new Turbotax for myself. It was easy and quick to get my taxes done. There were a few minor glitches discovered in this years program. After completing the "Interest & dividend" sections, the "start" would not change to "update." Other than that, the process and experience was excellent.
Date published: 2023-04-29
Rated 2 out of 5 by from Disappointed this year Pricing this year was much more than, others. Why if I am a Turbo Tax prior year customer should I have to provide my own AGI, it's a part of my tax history with Turbo Tax. Not pleased with services this year. Will visit other sites in 2024. Thanks for the memories.
Date published: 2023-04-29
All TurboTax® Offerings Reviews - Page 192