TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from Very pricey I like TurboTax, because it is relatively easy to use. However, it has gotten very pricey.
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks Turbo Tax Quick , easy and accurate again this year , see you next year
Date published: 2023-04-17
Rated 5 out of 5 by from Easy To Use and New User Friendly The Help is there when you need it with Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from It worked as intended Only minor issues as a result of my misunderstanding
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax end game Phone support great. However, TT must provide an e-File option where the user allows less than the full amount to be paid, if that user has an IRS payment plan (120 days, NOT installment plan). TT should have a choice for the 120 Day installment plan and allow the user to attach proof from the IRS that the payment plan exists. The mail in option is folly, insecure, time consuming, a waste of paper and not reliable.
Date published: 2023-04-17
Rated 2 out of 5 by from Hard to pay unless I pay the upcharge Program is easy to navigate, and having used it before all of my info was already synced, but when came time for payment I spend a long while trying to get the bug worked out. When trying to pay by credit card it was blank but when opting to spend the additional $40 to have payment taken from my refund, there wasn't any problem. Difficult to find a customer service number to call and took a while to get a rep on. First rep switched me to an automated line that sent me a useless email and hung up on me. Second rep was sweet and helpful. The second rep finally was able to help me and I made payment, but it seemed too convenient for TurboTax and felt like a scam. If everyone has to dedicate an extra 40 minutes to not pay the additional $40, I'm sure TurboTax will be raking it in. It also blows my mind that two years ago I paid about $60 to file with TurboTax and now it's $120. That's a heck of an update.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Helpful! The new program was very helpful and easy to use. It would be helpful if once I put in my social security number or some identifying factor, all the relevant tax information that they send in the mail and everything that was needed to file was automatically connected.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX YALL ARE GREAT!!!! Turbo Tax is really convenient and easy to use. Way to go Turbo Tax!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome! Was fast and efficient. Even though some of my information changed I still finished under an hour.
Date published: 2023-04-17
Rated 1 out of 5 by from Not as good as it was Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1896
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Very pricey I like TurboTax, because it is relatively easy to use. However, it has gotten very pricey.
Date published: 2023-04-17
Rated 5 out of 5 by from Thanks Turbo Tax Quick , easy and accurate again this year , see you next year
Date published: 2023-04-17
Rated 5 out of 5 by from Easy To Use and New User Friendly The Help is there when you need it with Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by from It worked as intended Only minor issues as a result of my misunderstanding
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax end game Phone support great. However, TT must provide an e-File option where the user allows less than the full amount to be paid, if that user has an IRS payment plan (120 days, NOT installment plan). TT should have a choice for the 120 Day installment plan and allow the user to attach proof from the IRS that the payment plan exists. The mail in option is folly, insecure, time consuming, a waste of paper and not reliable.
Date published: 2023-04-17
Rated 2 out of 5 by from Hard to pay unless I pay the upcharge Program is easy to navigate, and having used it before all of my info was already synced, but when came time for payment I spend a long while trying to get the bug worked out. When trying to pay by credit card it was blank but when opting to spend the additional $40 to have payment taken from my refund, there wasn't any problem. Difficult to find a customer service number to call and took a while to get a rep on. First rep switched me to an automated line that sent me a useless email and hung up on me. Second rep was sweet and helpful. The second rep finally was able to help me and I made payment, but it seemed too convenient for TurboTax and felt like a scam. If everyone has to dedicate an extra 40 minutes to not pay the additional $40, I'm sure TurboTax will be raking it in. It also blows my mind that two years ago I paid about $60 to file with TurboTax and now it's $120. That's a heck of an update.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Helpful! The new program was very helpful and easy to use. It would be helpful if once I put in my social security number or some identifying factor, all the relevant tax information that they send in the mail and everything that was needed to file was automatically connected.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX YALL ARE GREAT!!!! Turbo Tax is really convenient and easy to use. Way to go Turbo Tax!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome! Was fast and efficient. Even though some of my information changed I still finished under an hour.
Date published: 2023-04-17
Rated 1 out of 5 by from Not as good as it was Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1896