TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 3 out of 5 by
LisaAH from
Very pricey
I like TurboTax, because it is relatively easy to use. However, it has gotten very pricey.
Date published: 2023-04-17
Rated 5 out of 5 by
c19v from
Thanks Turbo Tax
Quick , easy and accurate again this year , see you next year
Date published: 2023-04-17
Rated 5 out of 5 by
Freddy69 from
Easy To Use and New User Friendly
The Help is there when you need it with Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by
ihkiguyygy from
It worked as intended
Only minor issues as a result of my misunderstanding
Date published: 2023-04-17
Rated 4 out of 5 by
koko91 from
TurboTax end game
Phone support great. However, TT must provide an e-File option where the user allows less than the full amount to be paid, if that user has an IRS payment plan (120 days, NOT installment plan). TT should have a choice for the 120 Day installment plan and allow the user to attach proof from the IRS that the payment plan exists. The mail in option is folly, insecure, time consuming, a waste of paper and not reliable.
Date published: 2023-04-17
Rated 2 out of 5 by
jamescook76 from
Hard to pay unless I pay the upcharge
Program is easy to navigate, and having used it before all of my info was already synced, but when came time for payment I spend a long while trying to get the bug worked out. When trying to pay by credit card it was blank but when opting to spend the additional $40 to have payment taken from my refund, there wasn't any problem. Difficult to find a customer service number to call and took a while to get a rep on. First rep switched me to an automated line that sent me a useless email and hung up on me. Second rep was sweet and helpful. The second rep finally was able to help me and I made payment, but it seemed too convenient for TurboTax and felt like a scam. If everyone has to dedicate an extra 40 minutes to not pay the additional $40, I'm sure TurboTax will be raking it in. It also blows my mind that two years ago I paid about $60 to file with TurboTax and now it's $120. That's a heck of an update.
Date published: 2023-04-17
Rated 4 out of 5 by
Brokeaf from
Very Helpful!
The new program was very helpful and easy to use. It would be helpful if once I put in my social security number or some identifying factor, all the relevant tax information that they send in the mail and everything that was needed to file was automatically connected.
Date published: 2023-04-17
Rated 5 out of 5 by
Migel from
TURBO TAX YALL ARE GREAT!!!!
Turbo Tax is really convenient and easy to use. Way to go Turbo Tax!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by
Tyler68 from
TurboTax is awesome!
Was fast and efficient. Even though some of my information changed I still finished under an hour.
Date published: 2023-04-17
Rated 1 out of 5 by
15155 from
Not as good as it was
Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
All TurboTax® Offerings Reviews - Page 1896
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 3 out of 5 by
LisaAH from
Very pricey
I like TurboTax, because it is relatively easy to use. However, it has gotten very pricey.
Date published: 2023-04-17
Rated 5 out of 5 by
c19v from
Thanks Turbo Tax
Quick , easy and accurate again this year , see you next year
Date published: 2023-04-17
Rated 5 out of 5 by
Freddy69 from
Easy To Use and New User Friendly
The Help is there when you need it with Turbo Tax.
Date published: 2023-04-17
Rated 4 out of 5 by
ihkiguyygy from
It worked as intended
Only minor issues as a result of my misunderstanding
Date published: 2023-04-17
Rated 4 out of 5 by
koko91 from
TurboTax end game
Phone support great. However, TT must provide an e-File option where the user allows less than the full amount to be paid, if that user has an IRS payment plan (120 days, NOT installment plan). TT should have a choice for the 120 Day installment plan and allow the user to attach proof from the IRS that the payment plan exists. The mail in option is folly, insecure, time consuming, a waste of paper and not reliable.
Date published: 2023-04-17
Rated 2 out of 5 by
jamescook76 from
Hard to pay unless I pay the upcharge
Program is easy to navigate, and having used it before all of my info was already synced, but when came time for payment I spend a long while trying to get the bug worked out. When trying to pay by credit card it was blank but when opting to spend the additional $40 to have payment taken from my refund, there wasn't any problem. Difficult to find a customer service number to call and took a while to get a rep on. First rep switched me to an automated line that sent me a useless email and hung up on me. Second rep was sweet and helpful. The second rep finally was able to help me and I made payment, but it seemed too convenient for TurboTax and felt like a scam. If everyone has to dedicate an extra 40 minutes to not pay the additional $40, I'm sure TurboTax will be raking it in. It also blows my mind that two years ago I paid about $60 to file with TurboTax and now it's $120. That's a heck of an update.
Date published: 2023-04-17
Rated 4 out of 5 by
Brokeaf from
Very Helpful!
The new program was very helpful and easy to use. It would be helpful if once I put in my social security number or some identifying factor, all the relevant tax information that they send in the mail and everything that was needed to file was automatically connected.
Date published: 2023-04-17
Rated 5 out of 5 by
Migel from
TURBO TAX YALL ARE GREAT!!!!
Turbo Tax is really convenient and easy to use. Way to go Turbo Tax!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by
Tyler68 from
TurboTax is awesome!
Was fast and efficient. Even though some of my information changed I still finished under an hour.
Date published: 2023-04-17
Rated 1 out of 5 by
15155 from
Not as good as it was
Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
All TurboTax® Offerings Reviews - Page 1896
Date published: 2023-04-17