TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 2 out of 5 by
Person293723984 from
What am I paying for?
Since almost all of my information was already on file with Turbotax, including my W-2, I feel like I just paid Turbotax $180 to do the math on my returns for me. I probably won't be using this service next time due to the increasing cost every year. My return was rejected because of a missing 1095-A but since I didn't have insurance through the ACA, I wasn't allowed to enter zero, which is exactly what it said on my 1095-A when I went to refile. Turbotax was virtually no help other than "find out the information from your ACA provider" or something similarly unhelpful.
Date published: 2023-04-17
Rated 5 out of 5 by
jessica123taxes from
Easy and quick
Easy if you don't have to many things to report or deduct
Date published: 2023-04-17
Rated 5 out of 5 by
James 1987 from
Turbo Tax is awsome! It was fast and very easy.
The tax expert I spoke was very helpful. It was fast and very easy.
Date published: 2023-04-17
Rated 1 out of 5 by
Falken Hawke from
Non-existant customer service
Works well enough for returns but lacks any significant support for any issues. In my case, I haven't been able to log in to my account for over four years. This may be my last year as my credit card on record expires. When attempting to recover my account, I get sent an email with a code to enter. After doing so, I get a message that I need another means of verification but there are no choices except for a link for customer service. Clicking that, I restart the "recovery" and go through the same process again. Going to the website for assistance only gets a "FAQ" with generic answers for their products, none of which deal with account recovery. In a nutshell, there is absolutely no one to contact if there are any account issues. My account is basically null.
Date published: 2023-04-17
Rated 2 out of 5 by
Shanna337 from
Same product different prices
I did my taxes, and assisted my fiance in doing his. He was charged more for filing his taxes than I was.
Date published: 2023-04-17
Rated 5 out of 5 by
Julie2925 from
Love TurboTax!
I've been using TurboTax to file my taxes for about 10 years now, and I wouldn't have it any other way. When I'm not sure about something I just click the question mark and there's so many detailed answers that your question will DEFINITELY be answered. I recommend TurboTax to everyone I know, every single year, and this year I helped my mom get started and she LOVES it as well! Thank you TurboTax.
Date published: 2023-04-17
Rated 4 out of 5 by
rinaTacc from
fairly easy
I've never filed my own taxes before but with how turbo tax walks you through its fairly easy
Date published: 2023-04-17
Rated 5 out of 5 by
1 st time user from
2022 taxes DONE
The prompts were useful....somewhat redundant at times. Glad it's done
Date published: 2023-04-17
Rated 1 out of 5 by
Muskratt from
Every year is an issue and there’s nobody talk to
Always difficult and something always get errors even though I have no write off and just standard deduction I’d give zero stars if I could.
Date published: 2023-04-17
Rated 5 out of 5 by
Bechele from
Great
Great saved time and easy to complete will keep using
All TurboTax® Offerings Reviews - Page 1851
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
Person293723984 from
What am I paying for?
Since almost all of my information was already on file with Turbotax, including my W-2, I feel like I just paid Turbotax $180 to do the math on my returns for me. I probably won't be using this service next time due to the increasing cost every year. My return was rejected because of a missing 1095-A but since I didn't have insurance through the ACA, I wasn't allowed to enter zero, which is exactly what it said on my 1095-A when I went to refile. Turbotax was virtually no help other than "find out the information from your ACA provider" or something similarly unhelpful.
Date published: 2023-04-17
Rated 5 out of 5 by
jessica123taxes from
Easy and quick
Easy if you don't have to many things to report or deduct
Date published: 2023-04-17
Rated 5 out of 5 by
James 1987 from
Turbo Tax is awsome! It was fast and very easy.
The tax expert I spoke was very helpful. It was fast and very easy.
Date published: 2023-04-17
Rated 1 out of 5 by
Falken Hawke from
Non-existant customer service
Works well enough for returns but lacks any significant support for any issues. In my case, I haven't been able to log in to my account for over four years. This may be my last year as my credit card on record expires. When attempting to recover my account, I get sent an email with a code to enter. After doing so, I get a message that I need another means of verification but there are no choices except for a link for customer service. Clicking that, I restart the "recovery" and go through the same process again. Going to the website for assistance only gets a "FAQ" with generic answers for their products, none of which deal with account recovery. In a nutshell, there is absolutely no one to contact if there are any account issues. My account is basically null.
Date published: 2023-04-17
Rated 2 out of 5 by
Shanna337 from
Same product different prices
I did my taxes, and assisted my fiance in doing his. He was charged more for filing his taxes than I was.
Date published: 2023-04-17
Rated 5 out of 5 by
Julie2925 from
Love TurboTax!
I've been using TurboTax to file my taxes for about 10 years now, and I wouldn't have it any other way. When I'm not sure about something I just click the question mark and there's so many detailed answers that your question will DEFINITELY be answered. I recommend TurboTax to everyone I know, every single year, and this year I helped my mom get started and she LOVES it as well! Thank you TurboTax.
Date published: 2023-04-17
Rated 4 out of 5 by
rinaTacc from
fairly easy
I've never filed my own taxes before but with how turbo tax walks you through its fairly easy
Date published: 2023-04-17
Rated 5 out of 5 by
1 st time user from
2022 taxes DONE
The prompts were useful....somewhat redundant at times. Glad it's done
Date published: 2023-04-17
Rated 1 out of 5 by
Muskratt from
Every year is an issue and there’s nobody talk to
Always difficult and something always get errors even though I have no write off and just standard deduction I’d give zero stars if I could.
Date published: 2023-04-17
Rated 5 out of 5 by
Bechele from
Great
Great saved time and easy to complete will keep using
All TurboTax® Offerings Reviews - Page 1851
Date published: 2023-04-17