TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Love It! TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by from Save your work often! I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
Rated 1 out of 5 by from Expensive You can't just go to a specific form or page but have to keep hitting BACK. Online product is expensive. You don't make a Mac product (CD) for my operating system. You required me to upgrade my operating system, but I can't without breaking other specialized software without updating them too. Extremely difficult to find payment option of using a credit/debit card instead of paying out of refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Approved Very easy and well organized. Will always use TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from I love filing with TurboTax every year I love using TurboTax every year. It makes tax filing so much easier. From pulling info from our tax forms (W-2, 1098, 1099, etc.) to getting our tax info from prior years, tips, etc.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax saved my day!! I have used TurboTax to file 2022 return. There are a lot of things happened in my life in 2-22. We had a newborn baby, a new job, and relocate from New York to California! I cannot imagine how I would navigate those tricky tax situations myself without TurboTax. Greatly appreciated it !!
Date published: 2023-04-17
Rated 5 out of 5 by from Love it I'm a disaster with taxes, but TurboTax makes it easy.
Date published: 2023-04-17
Rated 2 out of 5 by from Penalty and Interest, why? I think the explanations were simpler to understand this year. My issue is that my tax payment included a penalty and interest when I filed and paid prior to the deadline. Can't ask a question without paying an extra fee. I won't use it again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from super easy super easy , done in less than an hour, should have used this every year
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1766
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love It! TurboTax is very easy to use and helpful and I like being able to compare to last year.
Date published: 2023-04-17
Rated 3 out of 5 by from Save your work often! I was doing my taxes in one long session, so I hadn't quit and saved my work yet. I clicked on the screen to enter my estimated tax payments and TurboTax very suddenly crashed. It lost all the work I had done so far--all my income and deductions. This was on a Mac. I'm used to applications auto-saving, so I hadn't done anything to safeguard my work as I was doing it. Also I'd like a lot more guidance about whether I need to do Alternative Minimum Tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Awesome Nice easy n fast to use. Step by step varification and instructions were awesome.
Date published: 2023-04-17
Rated 1 out of 5 by from Expensive You can't just go to a specific form or page but have to keep hitting BACK. Online product is expensive. You don't make a Mac product (CD) for my operating system. You required me to upgrade my operating system, but I can't without breaking other specialized software without updating them too. Extremely difficult to find payment option of using a credit/debit card instead of paying out of refund.
Date published: 2023-04-17
Rated 5 out of 5 by from Approved Very easy and well organized. Will always use TurboTax.
Date published: 2023-04-17
Rated 5 out of 5 by from I love filing with TurboTax every year I love using TurboTax every year. It makes tax filing so much easier. From pulling info from our tax forms (W-2, 1098, 1099, etc.) to getting our tax info from prior years, tips, etc.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax saved my day!! I have used TurboTax to file 2022 return. There are a lot of things happened in my life in 2-22. We had a newborn baby, a new job, and relocate from New York to California! I cannot imagine how I would navigate those tricky tax situations myself without TurboTax. Greatly appreciated it !!
Date published: 2023-04-17
Rated 5 out of 5 by from Love it I'm a disaster with taxes, but TurboTax makes it easy.
Date published: 2023-04-17
Rated 2 out of 5 by from Penalty and Interest, why? I think the explanations were simpler to understand this year. My issue is that my tax payment included a penalty and interest when I filed and paid prior to the deadline. Can't ask a question without paying an extra fee. I won't use it again next year.
Date published: 2023-04-17
Rated 5 out of 5 by from super easy super easy , done in less than an hour, should have used this every year
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1766