TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbotax is a perfect tool Turbotax is a great time saver. Importing data from financial institutions and exporting personal and federal tax information to the state return format saves hours. The Turbotax prompts help to avoid uncertainty and cover every situation: dependents; adoption; job change; move; retirement and securities transactions.
Date published: 2023-04-17
Rated 2 out of 5 by from not good Turbo tax ask me to refile over and over again...for the last three days...
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and Helpful Simple and helpful, very useful that they had my information stored from last year.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome !!! The Turbo Tax process of filing my state and federal taxes was fast and easy
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible, hidden fees for extra state filing In addition to having to pay for extra states ($48), there's also a fee to file for that state ($25) which isn't made clear upfront. So you pay twice to file for a state. Makes no sense and is incredibly misleading. I will NEVER use Turbotax again.
Date published: 2023-04-17
Rated 2 out of 5 by from ADDED FEES! I have used TurboTax for many years. It is convenient, but the added fees get crazier every year.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax for Business S Corp Overall easy to use, liked transfer of last years data. Made 2022 much easier, had problems with Quick View not returning to associated documents during reviews.
Date published: 2023-04-17
Rated 5 out of 5 by from Very Easy and Quick Responses I prefer the download the software and this year I found it easy to use and quick responses.
Date published: 2023-04-17
Rated 3 out of 5 by from Good for the Average Return I am an experienced tax preparer who is used to entering my data quickly on an organized input form. For example, I can enter numerous 1099-Div or 1099-Int all in one place. This does not have that capability... also does not relate to states well. You really need to review the state info to make sure certain additions and subtractions are made and calculate yourself, in some instances.
Date published: 2023-04-17
Rated 5 out of 5 by from Been using them for years Mostly easy to use, especially for less complex tax situations like mine. I will say that the upselling of add ons and additional products can be annoying and confusing. Sometimes it's not clear that these products are not optional and it's frustrating having that in fine print instead of being very clear, hence the one start deduction. Overall I am happy and recommend them.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1637
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is a perfect tool Turbotax is a great time saver. Importing data from financial institutions and exporting personal and federal tax information to the state return format saves hours. The Turbotax prompts help to avoid uncertainty and cover every situation: dependents; adoption; job change; move; retirement and securities transactions.
Date published: 2023-04-17
Rated 2 out of 5 by from not good Turbo tax ask me to refile over and over again...for the last three days...
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and Helpful Simple and helpful, very useful that they had my information stored from last year.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome !!! The Turbo Tax process of filing my state and federal taxes was fast and easy
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible, hidden fees for extra state filing In addition to having to pay for extra states ($48), there's also a fee to file for that state ($25) which isn't made clear upfront. So you pay twice to file for a state. Makes no sense and is incredibly misleading. I will NEVER use Turbotax again.
Date published: 2023-04-17
Rated 2 out of 5 by from ADDED FEES! I have used TurboTax for many years. It is convenient, but the added fees get crazier every year.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax for Business S Corp Overall easy to use, liked transfer of last years data. Made 2022 much easier, had problems with Quick View not returning to associated documents during reviews.
Date published: 2023-04-17
Rated 5 out of 5 by from Very Easy and Quick Responses I prefer the download the software and this year I found it easy to use and quick responses.
Date published: 2023-04-17
Rated 3 out of 5 by from Good for the Average Return I am an experienced tax preparer who is used to entering my data quickly on an organized input form. For example, I can enter numerous 1099-Div or 1099-Int all in one place. This does not have that capability... also does not relate to states well. You really need to review the state info to make sure certain additions and subtractions are made and calculate yourself, in some instances.
Date published: 2023-04-17
Rated 5 out of 5 by from Been using them for years Mostly easy to use, especially for less complex tax situations like mine. I will say that the upselling of add ons and additional products can be annoying and confusing. Sometimes it's not clear that these products are not optional and it's frustrating having that in fine print instead of being very clear, hence the one start deduction. Overall I am happy and recommend them.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1637