TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 4 out of 5 by from TurboTax is a very good way to file your taxes. The process was simple along the way. Many options were narrowed and made this complex process better to understand and complete. They answer questions for you and provide solutions to complete filing. The fees did add up however but I like the option of using my tax refund to pay for this. Will use turbotax again in the future.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax makes it so easy!! I have used Turbo Tax for years. It is so easy!! I know have my kids using it.
Date published: 2021-02-23
Rated 5 out of 5 by from Good experience It's easy, inexpensive and convenient. I filed my income fast
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome very easy to use, really appreciate how quickly it went.
Date published: 2021-02-23
Rated 5 out of 5 by from Simple,piece of cake, awesome Thanx turbo tax u made it simple for me to do my daughters taxes!!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Extremely Helpful! Thanks a bunch, was super simple and easy, wasn't any hard work and took me less than an hour! very grateful for this service!
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is great Not as good as getting the software and doing your taxes but pretty darn good.
Date published: 2021-02-23
Rated 3 out of 5 by from Beware things to know 1ST...Buy from Costco it's only $40 because State is free if you buy from Costco... If you download off the internet its $80. $40 for Fed $40 for State. Wish i would have known. 2ND .My state return was DECLINED... Due to a error from TURBO TAX'S software. My email from Turbo Tax said ..."We found a error in our Software that caused your return to be declined..Ya think if its they're fault I would be able to speak to a live person? Nope.... They want to charge extra for that $$$.... I feel that is Not Good. Stand behind your product Turbo Tax and if you cause a return to be rejected make sure you talk to your customer. The customer should have free customer voice service when its your products fault. I feel i should be offered to file FREE next year FED & STATE since i paid $80 when i could have bought it at Costco for $40. Since i had a problem with their program. 3RD, while refiling, at no time was i given a error code, or what the exact problem was. In my rejection email from Turbo Tax. It stated I may have not received all my Tax benefit as i may have done better with a itemized deduction vs. the standard deduction. There was no place to change it from a standard deduction to a itemized. And i wasn't able to talk to anyone. BTW... my Federal return was accepted and i already received my return. So, if i have to amend my Federal just to be able to take the itemized deductions for California then. Whats the Point? Sorry... yes it was easy to use if you have simple taxes. Anybody can do it. I have 2 kids and a house. Not self employed. I was never able to change it to a itemized deduction and never was able to understand what happened. I just refiled it and am crossing my fingers it doesn't happen again.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is amazing! Short and sweet! Love it! Talking and getting assistance with a live agent who helped me step by step. Thank you so much
Date published: 2021-02-23
Rated 5 out of 5 by from Ten Stars Easiest experience I've ever had, filing my complicated taxes.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1625
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from TurboTax is a very good way to file your taxes. The process was simple along the way. Many options were narrowed and made this complex process better to understand and complete. They answer questions for you and provide solutions to complete filing. The fees did add up however but I like the option of using my tax refund to pay for this. Will use turbotax again in the future.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax makes it so easy!! I have used Turbo Tax for years. It is so easy!! I know have my kids using it.
Date published: 2021-02-23
Rated 5 out of 5 by from Good experience It's easy, inexpensive and convenient. I filed my income fast
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is Awesome very easy to use, really appreciate how quickly it went.
Date published: 2021-02-23
Rated 5 out of 5 by from Simple,piece of cake, awesome Thanx turbo tax u made it simple for me to do my daughters taxes!!!!
Date published: 2021-02-23
Rated 5 out of 5 by from Extremely Helpful! Thanks a bunch, was super simple and easy, wasn't any hard work and took me less than an hour! very grateful for this service!
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is great Not as good as getting the software and doing your taxes but pretty darn good.
Date published: 2021-02-23
Rated 3 out of 5 by from Beware things to know 1ST...Buy from Costco it's only $40 because State is free if you buy from Costco... If you download off the internet its $80. $40 for Fed $40 for State. Wish i would have known. 2ND .My state return was DECLINED... Due to a error from TURBO TAX'S software. My email from Turbo Tax said ..."We found a error in our Software that caused your return to be declined..Ya think if its they're fault I would be able to speak to a live person? Nope.... They want to charge extra for that $$$.... I feel that is Not Good. Stand behind your product Turbo Tax and if you cause a return to be rejected make sure you talk to your customer. The customer should have free customer voice service when its your products fault. I feel i should be offered to file FREE next year FED & STATE since i paid $80 when i could have bought it at Costco for $40. Since i had a problem with their program. 3RD, while refiling, at no time was i given a error code, or what the exact problem was. In my rejection email from Turbo Tax. It stated I may have not received all my Tax benefit as i may have done better with a itemized deduction vs. the standard deduction. There was no place to change it from a standard deduction to a itemized. And i wasn't able to talk to anyone. BTW... my Federal return was accepted and i already received my return. So, if i have to amend my Federal just to be able to take the itemized deductions for California then. Whats the Point? Sorry... yes it was easy to use if you have simple taxes. Anybody can do it. I have 2 kids and a house. Not self employed. I was never able to change it to a itemized deduction and never was able to understand what happened. I just refiled it and am crossing my fingers it doesn't happen again.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is amazing! Short and sweet! Love it! Talking and getting assistance with a live agent who helped me step by step. Thank you so much
Date published: 2021-02-23
Rated 5 out of 5 by from Ten Stars Easiest experience I've ever had, filing my complicated taxes.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 1625