TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is truly amazing! I have been using TurboTax for years and I am truly amazed at how TurboTax walks me through each form, each deduction, and reviews each form for mistakes or omissions. TurboTax makes filing taxes less of a burden every year and simplifies my life every step of the way! Thank you TurboTax for such an amazing product!
Date published: 2021-02-21
Rated 5 out of 5 by from Super easy to follow and get help if needed! 2021 is my first time filing my own taxes. The website is straight forward, easy to navigate and you can get your questions answered via a pop-up on the side to read or you can talk to a live person. Turbo Tax does "make it easy for you!" They even give you visual aids on where to look on your form for XYZ information. They also guide you in correcting any mistakes you might have made and tell you where to look etc. I had a great experience using Turbo Tax on my own for the first time! I also love that they have the free version and options to upgrade if needed.
Date published: 2021-02-21
Rated 5 out of 5 by from Live assistance was amazing Valentim from the "Live" Department was a life safer. He was able to assist me in finding some info not automatically transferred over from the W2 import.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is so easy! I have filing with Turbo Tax for 7 years. It is so fast and easy to get my taxes done every year!
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to use We did everything on our own but it was made easy.
Date published: 2021-02-21
Rated 4 out of 5 by from Does take a few hours ! This was my first time filing without my accountant ! You really have to take your time and be exact with your amounts and info you submit to each form. I do appreciate the questions at the end of each step!
Date published: 2021-02-21
Rated 5 out of 5 by from Why pay more money for tax preparations This is my 5th year using Turbo Tax. After many years of going to tax preparers and paying, decided to use 5 years ago to do Turbo Tax. Turbo Tax is so easy to use and affordable. If you follow the directions and answer the questions, you can file your own taxes. Why pay a wad of cash to big name tax preparers when you can do it yourself with confidence, easy an for a 1/4th of the cost. I also have talked my parents into using it for their taxes as well. They have been using it for 2+ years now.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to work with easy to follow instructions with downloading easier than installing the CD
Date published: 2021-02-21
Rated 4 out of 5 by from Reliable Tax Software It was a bit difficult to explore for my tax situation this year, but ultimately I got it done. It was unclear if speaking to an agent would have cost more money or not, the human said no, but the recording seemed to disagree.
Date published: 2021-02-21
Rated 4 out of 5 by from More glitches this year than in the past I've been using turbotax for 5 years and I think it's overall a great product, but this year there were several glitches that would lead to being "caught in a loop". When finalizing a section it would ask me to review something, which I would do, then I would have to go through the entire system again (like 10 clicks) and then it would ask me to review the exact same thing again which took me back to the same point. I eventually just skipped it because there was no problem with that section and i'm unsure why it kept asking me to review that section. This wouldn't be a big deal except you have to keep declining their additional products every time you pass certain sections so it gets frustrating. Also, in the final step when you enter your drivers license expiration date, turbotax asked you what format the date was in. Certainly they are smart enough to program it so it already "knows" this information based upon what state you selected. This isn't a big deal, but for a product that is all about ease of use, this should be simple to fix.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1580
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is truly amazing! I have been using TurboTax for years and I am truly amazed at how TurboTax walks me through each form, each deduction, and reviews each form for mistakes or omissions. TurboTax makes filing taxes less of a burden every year and simplifies my life every step of the way! Thank you TurboTax for such an amazing product!
Date published: 2021-02-21
Rated 5 out of 5 by from Super easy to follow and get help if needed! 2021 is my first time filing my own taxes. The website is straight forward, easy to navigate and you can get your questions answered via a pop-up on the side to read or you can talk to a live person. Turbo Tax does "make it easy for you!" They even give you visual aids on where to look on your form for XYZ information. They also guide you in correcting any mistakes you might have made and tell you where to look etc. I had a great experience using Turbo Tax on my own for the first time! I also love that they have the free version and options to upgrade if needed.
Date published: 2021-02-21
Rated 5 out of 5 by from Live assistance was amazing Valentim from the "Live" Department was a life safer. He was able to assist me in finding some info not automatically transferred over from the W2 import.
Date published: 2021-02-21
Rated 5 out of 5 by from Turbo Tax is so easy! I have filing with Turbo Tax for 7 years. It is so fast and easy to get my taxes done every year!
Date published: 2021-02-21
Rated 4 out of 5 by from Easy to use We did everything on our own but it was made easy.
Date published: 2021-02-21
Rated 4 out of 5 by from Does take a few hours ! This was my first time filing without my accountant ! You really have to take your time and be exact with your amounts and info you submit to each form. I do appreciate the questions at the end of each step!
Date published: 2021-02-21
Rated 5 out of 5 by from Why pay more money for tax preparations This is my 5th year using Turbo Tax. After many years of going to tax preparers and paying, decided to use 5 years ago to do Turbo Tax. Turbo Tax is so easy to use and affordable. If you follow the directions and answer the questions, you can file your own taxes. Why pay a wad of cash to big name tax preparers when you can do it yourself with confidence, easy an for a 1/4th of the cost. I also have talked my parents into using it for their taxes as well. They have been using it for 2+ years now.
Date published: 2021-02-21
Rated 5 out of 5 by from Easy to work with easy to follow instructions with downloading easier than installing the CD
Date published: 2021-02-21
Rated 4 out of 5 by from Reliable Tax Software It was a bit difficult to explore for my tax situation this year, but ultimately I got it done. It was unclear if speaking to an agent would have cost more money or not, the human said no, but the recording seemed to disagree.
Date published: 2021-02-21
Rated 4 out of 5 by from More glitches this year than in the past I've been using turbotax for 5 years and I think it's overall a great product, but this year there were several glitches that would lead to being "caught in a loop". When finalizing a section it would ask me to review something, which I would do, then I would have to go through the entire system again (like 10 clicks) and then it would ask me to review the exact same thing again which took me back to the same point. I eventually just skipped it because there was no problem with that section and i'm unsure why it kept asking me to review that section. This wouldn't be a big deal except you have to keep declining their additional products every time you pass certain sections so it gets frustrating. Also, in the final step when you enter your drivers license expiration date, turbotax asked you what format the date was in. Certainly they are smart enough to program it so it already "knows" this information based upon what state you selected. This isn't a big deal, but for a product that is all about ease of use, this should be simple to fix.
Date published: 2021-02-21
All TurboTax® Offerings Reviews - Page 1580