TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from me likee Turbo online very easy and quick. good walk through support from online support
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax insisted I didn't file with them. I did. In what I suspect is a NULL error, I left a line blank last year on my AGI line 11, and TurboTax couldn't parse that a NULL and 0 value were the same, and so insisted that I must not have filed with them last year, despite my having records to the contrary. Additionally, I dislike the tax preparation lobby, who help keep our tax laws byzantine in this nation, so we're docking another star for that. You did help me to file though, so 2 stars. I probably could have filled out the 1 form I needed on my own.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbotax spends 50% of the time trying to upsell I found the process quite irritating, with repeating screens trying to push me to buy a more expensive Turbotax service or product. This happened many times, and sometimes was mixed with confusing verbiage that seemed to try an trick users to agree to things Intuit wants, such as disclosing private info to 3rd parties of your choosing. Confusing and frustrating. I also hope this feedback form doesn't open me up to Intuit junkmail.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax review It is a great tool for me to use for our small business and personal taxes, I love how it literally takes me step by step, offers help, and even personal help, direct communication
Date published: 2023-04-17
Rated 5 out of 5 by from Always great Thorough, mostly easy to understand. Rate it 10!!!
Date published: 2023-04-17
Rated 5 out of 5 by from its fast fast and easy Simple awesome fun to do my kids can do it
Date published: 2023-04-17
Rated 5 out of 5 by from Fantastic Wonderful experience with Turbo Tax. Would recommend
Date published: 2023-04-17
Rated 5 out of 5 by from So simplistic! This tool is so simplistic to use. Walks you through everything that you need to know to file and makes the whole process fairly seamless. After I had collected all my documents it took me just over an hour to file. What a great platform.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but confusing in places Good but confusing in places. Requires annoying review.
Date published: 2023-04-17
Rated 5 out of 5 by from recommend used it b4 thumbs up! will use again! Aok. i hate reviewing
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1572
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from me likee Turbo online very easy and quick. good walk through support from online support
Date published: 2023-04-17
Rated 2 out of 5 by from TurboTax insisted I didn't file with them. I did. In what I suspect is a NULL error, I left a line blank last year on my AGI line 11, and TurboTax couldn't parse that a NULL and 0 value were the same, and so insisted that I must not have filed with them last year, despite my having records to the contrary. Additionally, I dislike the tax preparation lobby, who help keep our tax laws byzantine in this nation, so we're docking another star for that. You did help me to file though, so 2 stars. I probably could have filled out the 1 form I needed on my own.
Date published: 2023-04-17
Rated 1 out of 5 by from Turbotax spends 50% of the time trying to upsell I found the process quite irritating, with repeating screens trying to push me to buy a more expensive Turbotax service or product. This happened many times, and sometimes was mixed with confusing verbiage that seemed to try an trick users to agree to things Intuit wants, such as disclosing private info to 3rd parties of your choosing. Confusing and frustrating. I also hope this feedback form doesn't open me up to Intuit junkmail.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax review It is a great tool for me to use for our small business and personal taxes, I love how it literally takes me step by step, offers help, and even personal help, direct communication
Date published: 2023-04-17
Rated 5 out of 5 by from Always great Thorough, mostly easy to understand. Rate it 10!!!
Date published: 2023-04-17
Rated 5 out of 5 by from its fast fast and easy Simple awesome fun to do my kids can do it
Date published: 2023-04-17
Rated 5 out of 5 by from Fantastic Wonderful experience with Turbo Tax. Would recommend
Date published: 2023-04-17
Rated 5 out of 5 by from So simplistic! This tool is so simplistic to use. Walks you through everything that you need to know to file and makes the whole process fairly seamless. After I had collected all my documents it took me just over an hour to file. What a great platform.
Date published: 2023-04-17
Rated 4 out of 5 by from Good but confusing in places Good but confusing in places. Requires annoying review.
Date published: 2023-04-17
Rated 5 out of 5 by from recommend used it b4 thumbs up! will use again! Aok. i hate reviewing
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1572