TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Very helpful I like the step by step instructions with clear directions and extra information that explains all the details
Date published: 2023-04-17
Rated 3 out of 5 by from Confusing closing I am tired of working on my tax but, to the best of my knowledge, I didn't click to pay an extra $45 for some kind of protection. I also tried to get rid of the charge but couldn't find my way to click on the choice. In other words, it seems I bought something without ever choosing it.
Date published: 2023-04-17
Rated 5 out of 5 by from KERON WAS FANTASTIC Keron dade the process so easy for me. She was extremely knowledgeable, friendly, and helpful!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was easy and helpful! Turbotax was easy to use and convenient. Looking forward to using it again next year!
Date published: 2023-04-17
Rated 1 out of 5 by from Absolutely Awful Software Been using TurboTax for 15+ years, but I think this year (2023, filing for 2022) is likely to be my last. The software is just SO OUTDATED....it's barely easier than using paper/pencil. The filing system is also insane - I had to enter my checking account number and routing number THREE SEPARATE TIMES. WHY? I honestly don't see the value in paying $100 for software to file my taxes.....it's just not worth it, and clearly TurboTax has spent literally $0 in updating its product over the years. Time to look at other options. :-(
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo tax is slipping, not worth the money anymore Waiting to the end to add on the $25 efile charge is wrong. SW year by year is less user friendly, takes longer and therefore not worth it. SW is more buggy
Date published: 2023-04-17
Rated 5 out of 5 by from Stan was Great Stan is the man. He was very detailed, responsive, and direct.
Date published: 2023-04-17
Rated 5 out of 5 by from AWESOME GREAT APP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from fastest tax service took less than an hour to file accurately and have never had any audit or IRS issues.
Date published: 2023-04-17
Rated 1 out of 5 by from TurboTax has gotten too expensive. Too much marketing of products/services. Too expensive for TurboTax plus the amount to pay the third-party related to DIGITALLY paying TurboTax payments with the persons/allow for taxes. Almost 20% of my simple refund is paid for the use of TurboTax/third-party services.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1494
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very helpful I like the step by step instructions with clear directions and extra information that explains all the details
Date published: 2023-04-17
Rated 3 out of 5 by from Confusing closing I am tired of working on my tax but, to the best of my knowledge, I didn't click to pay an extra $45 for some kind of protection. I also tried to get rid of the charge but couldn't find my way to click on the choice. In other words, it seems I bought something without ever choosing it.
Date published: 2023-04-17
Rated 5 out of 5 by from KERON WAS FANTASTIC Keron dade the process so easy for me. She was extremely knowledgeable, friendly, and helpful!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax was easy and helpful! Turbotax was easy to use and convenient. Looking forward to using it again next year!
Date published: 2023-04-17
Rated 1 out of 5 by from Absolutely Awful Software Been using TurboTax for 15+ years, but I think this year (2023, filing for 2022) is likely to be my last. The software is just SO OUTDATED....it's barely easier than using paper/pencil. The filing system is also insane - I had to enter my checking account number and routing number THREE SEPARATE TIMES. WHY? I honestly don't see the value in paying $100 for software to file my taxes.....it's just not worth it, and clearly TurboTax has spent literally $0 in updating its product over the years. Time to look at other options. :-(
Date published: 2023-04-17
Rated 2 out of 5 by from Turbo tax is slipping, not worth the money anymore Waiting to the end to add on the $25 efile charge is wrong. SW year by year is less user friendly, takes longer and therefore not worth it. SW is more buggy
Date published: 2023-04-17
Rated 5 out of 5 by from Stan was Great Stan is the man. He was very detailed, responsive, and direct.
Date published: 2023-04-17
Rated 5 out of 5 by from AWESOME GREAT APP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from fastest tax service took less than an hour to file accurately and have never had any audit or IRS issues.
Date published: 2023-04-17
Rated 1 out of 5 by from TurboTax has gotten too expensive. Too much marketing of products/services. Too expensive for TurboTax plus the amount to pay the third-party related to DIGITALLY paying TurboTax payments with the persons/allow for taxes. Almost 20% of my simple refund is paid for the use of TurboTax/third-party services.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1494