TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 2 out of 5 by from turbotax WAS awesome I enjoyed turbotax the past few years. Super easy to use and I started using it at 18. It was all great until this year.... I never had to pay to file my taxes using turbotax and I've had the same amount of tax refund the past couple years. For some reason we have to pay this year. Eventually I was fine with it because at first it said it was just going to be a $40 upgrade so I can file. Once I get to the page that breaks down the fees, they are charging me $40 for the upgrade, then $40 to pay for it with my refund. So confused and now they are taking $80 from my refund instead of just 40$. WACK
Date published: 2021-02-27
Rated 5 out of 5 by from FED...STATE...30 MINS... DONE Thanks for realizing I got better things to do...see ya' next year
Date published: 2021-02-27
Rated 5 out of 5 by from Great! Saved $1,000! Beatrice was very patient and nice. Will def do again next year
Date published: 2021-02-27
Rated 4 out of 5 by from GOOD OPTION WISH IT EXPLAIN 401K VS IRA DEDUCTION BETTER, BESIDE THAT IT DID THEJOB.
Date published: 2021-02-27
Rated 5 out of 5 by from Excellent Product I've used TT for years with very few complaints and will keep using it.
Date published: 2021-02-27
Rated 2 out of 5 by from Was it worth it? I'm not sure the Premier was worth it.... I wasn't real thrilled that I would have to wait a week and a half to have CPA review my returns. Feels like it was money left on the table becuase we needed to get our taxes filed sooner rather than later.
Date published: 2021-02-27
Rated 5 out of 5 by from Super Easy To Use I have been using Turbo Tax for years. It is super easy to use!
Date published: 2021-02-27
Rated 5 out of 5 by from Such a Relief!! Absolutely love the detail and how helpful each step is that Turbotax offers! If I can file my taxes on my own, so can you!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is amazing Turbotax walks me through each area of the filing process, as if they are holding my hand and catches me if I make an error. What a Godsend!
Date published: 2021-02-27
Rated 3 out of 5 by from Turbo Tax It is a good service and helpful, but somehow I always get cornered in to paying more. In every add, but once you actually go through you end up paying something and its never just for filing. Its def worth using though and all of their staff is helpful and knows what they are talking about. The little click here on the side of some of the form questions really helped me understand what to put there.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1492
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from turbotax WAS awesome I enjoyed turbotax the past few years. Super easy to use and I started using it at 18. It was all great until this year.... I never had to pay to file my taxes using turbotax and I've had the same amount of tax refund the past couple years. For some reason we have to pay this year. Eventually I was fine with it because at first it said it was just going to be a $40 upgrade so I can file. Once I get to the page that breaks down the fees, they are charging me $40 for the upgrade, then $40 to pay for it with my refund. So confused and now they are taking $80 from my refund instead of just 40$. WACK
Date published: 2021-02-27
Rated 5 out of 5 by from FED...STATE...30 MINS... DONE Thanks for realizing I got better things to do...see ya' next year
Date published: 2021-02-27
Rated 5 out of 5 by from Great! Saved $1,000! Beatrice was very patient and nice. Will def do again next year
Date published: 2021-02-27
Rated 4 out of 5 by from GOOD OPTION WISH IT EXPLAIN 401K VS IRA DEDUCTION BETTER, BESIDE THAT IT DID THEJOB.
Date published: 2021-02-27
Rated 5 out of 5 by from Excellent Product I've used TT for years with very few complaints and will keep using it.
Date published: 2021-02-27
Rated 2 out of 5 by from Was it worth it? I'm not sure the Premier was worth it.... I wasn't real thrilled that I would have to wait a week and a half to have CPA review my returns. Feels like it was money left on the table becuase we needed to get our taxes filed sooner rather than later.
Date published: 2021-02-27
Rated 5 out of 5 by from Super Easy To Use I have been using Turbo Tax for years. It is super easy to use!
Date published: 2021-02-27
Rated 5 out of 5 by from Such a Relief!! Absolutely love the detail and how helpful each step is that Turbotax offers! If I can file my taxes on my own, so can you!
Date published: 2021-02-27
Rated 5 out of 5 by from TurboTax is amazing Turbotax walks me through each area of the filing process, as if they are holding my hand and catches me if I make an error. What a Godsend!
Date published: 2021-02-27
Rated 3 out of 5 by from Turbo Tax It is a good service and helpful, but somehow I always get cornered in to paying more. In every add, but once you actually go through you end up paying something and its never just for filing. Its def worth using though and all of their staff is helpful and knows what they are talking about. The little click here on the side of some of the form questions really helped me understand what to put there.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 1492