TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from its good need more infomation on how to do this gain loss on crypto and stocks.. it is really confusing and i just gave up...i had no idea how to add gain/loss transactions. all that stuff or what to do in the process of even getting to that point at all. though i had loss and its not that important...it really really needs to be better explained on what i need to do or what version of turbo tax i need to use in order to complete it.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax review I worked w/ Marion H my tax expert - she was awesome
Date published: 2023-04-17
Rated 2 out of 5 by from Glitch in software I added income, because I didn't have a W-2 yet from one temporary job. Then I received the W-2, so of course I wanted to add it and delete the income from the "other income" category. I was unable to delete it! I was otherwise finished entering all of my info in every other category, 2.5 hours straight...and I even was on the phone with customer service for 30 minutes, and the conclusion was that my only option was to clear everything and start over again. As a single mom who just started a new business, this time was too precious and all wasted. 2 stars because otherwise turbotax has been pretty easy to use, and in past years I didn't have problems. I'd love to get a credit for next year if I'm to return!
Date published: 2023-04-17
Rated 5 out of 5 by from Such a Breeze! From the Helpful Tips to the automated steps, TurboTax was such an easy tool to file multiple tax returns, including W-2 and contract work.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax 2023 All in all it was very easy. some of the language changed this year and that was not great. Have been using several years and will continue!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome It is quick and easy, helping me at every turn. The best feature is that I can download all my data by connecting directly to all the institutions I have data to report, in a flash -it takes seconds, once I connect with each one.
Date published: 2023-04-17
Rated 5 out of 5 by from Spanish Thanks for translate to Spanish the way to do my Tax in Turbo tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is my go to tax preparer service Turbo tax takes the surprises out of preparing my yearly taxes. They are clear, concise, informative and straight to the point on what needs to be done.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax in awesome Great and easy experience. I was nervous to file my own taxes but Turbo Tax made it easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you! Satisfied again. The Race Track was fun to watch and provided a GOAL.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1492
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from its good need more infomation on how to do this gain loss on crypto and stocks.. it is really confusing and i just gave up...i had no idea how to add gain/loss transactions. all that stuff or what to do in the process of even getting to that point at all. though i had loss and its not that important...it really really needs to be better explained on what i need to do or what version of turbo tax i need to use in order to complete it.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax review I worked w/ Marion H my tax expert - she was awesome
Date published: 2023-04-17
Rated 2 out of 5 by from Glitch in software I added income, because I didn't have a W-2 yet from one temporary job. Then I received the W-2, so of course I wanted to add it and delete the income from the "other income" category. I was unable to delete it! I was otherwise finished entering all of my info in every other category, 2.5 hours straight...and I even was on the phone with customer service for 30 minutes, and the conclusion was that my only option was to clear everything and start over again. As a single mom who just started a new business, this time was too precious and all wasted. 2 stars because otherwise turbotax has been pretty easy to use, and in past years I didn't have problems. I'd love to get a credit for next year if I'm to return!
Date published: 2023-04-17
Rated 5 out of 5 by from Such a Breeze! From the Helpful Tips to the automated steps, TurboTax was such an easy tool to file multiple tax returns, including W-2 and contract work.
Date published: 2023-04-17
Rated 4 out of 5 by from Turbo Tax 2023 All in all it was very easy. some of the language changed this year and that was not great. Have been using several years and will continue!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome It is quick and easy, helping me at every turn. The best feature is that I can download all my data by connecting directly to all the institutions I have data to report, in a flash -it takes seconds, once I connect with each one.
Date published: 2023-04-17
Rated 5 out of 5 by from Spanish Thanks for translate to Spanish the way to do my Tax in Turbo tax.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax is my go to tax preparer service Turbo tax takes the surprises out of preparing my yearly taxes. They are clear, concise, informative and straight to the point on what needs to be done.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbotax in awesome Great and easy experience. I was nervous to file my own taxes but Turbo Tax made it easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Thank you! Satisfied again. The Race Track was fun to watch and provided a GOAL.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1492