TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 5 out of 5 by from Easy! I had two W2s and a couple 1099s for my investments. Turbotax made it easy to file Federal and State Taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax takes the stress out It’s so easy to do taxes no stress love this . I feel very at ease and it’s my 2nd yr .
Date published: 2021-02-22
Rated 5 out of 5 by from Long time user I have been using Turbo Tax since 1997 and have never had a problem. Generally, I find it easy to use. My wife has her own small business, and we use the home and small business edition. I've entering the required data to be very straight forward and TurboTax takes care of all the arcana of the tax laws. We plan to stay with TurboTax. I'll mention that one year I used a CPA. He had me fill out many, many forms, which some secretary then entered into their computer and I was charged almost $1000. I did all the work, they just used their program. Now I use TurboTax.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Turbo tax was super easy to use and very easy took no time at all
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and easy service. Turbotax walks you through the questions, and quickly gets you through taxes.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo tax is OK I wanted to use free file. however you cannot e-file using the free program. The cost is not bad, but it is not free
Date published: 2021-02-22
Rated 3 out of 5 by from Average During filing steps, after "Error Free" verified, my return was changed from a REFUND of $1128 to AMOUNT OWED of $1128 due to a change in the Recovery Rebate Credit. When I started 'filing" I was eligible for the $2400 credit, but during the process I became not-eligible. All this after my return was recorded as ERROR FREE when I started.
Date published: 2021-02-22
Rated 5 out of 5 by from turbotax is a great tool my experience with turbotax is one convenience expertise.
Date published: 2021-02-22
Rated 3 out of 5 by from Self-employed tax return could be easier This was my first time using TurboTax for self-employed and joint tax returns. While the pointers were useful, I found some of the explanations unhelpful and some forms did not update properly if I went back to edit. For example, removing an asset required several steps. I also did not like the constant attempts to upsell the service. Overall, my experience was fine, but given the cost and overall user experience I will explore some other options next year.
Date published: 2021-02-22
Rated 5 out of 5 by from Great for first time filers! The program is easy to use and follow even for first time filers.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1491
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy! I had two W2s and a couple 1099s for my investments. Turbotax made it easy to file Federal and State Taxes.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo tax takes the stress out It’s so easy to do taxes no stress love this . I feel very at ease and it’s my 2nd yr .
Date published: 2021-02-22
Rated 5 out of 5 by from Long time user I have been using Turbo Tax since 1997 and have never had a problem. Generally, I find it easy to use. My wife has her own small business, and we use the home and small business edition. I've entering the required data to be very straight forward and TurboTax takes care of all the arcana of the tax laws. We plan to stay with TurboTax. I'll mention that one year I used a CPA. He had me fill out many, many forms, which some secretary then entered into their computer and I was charged almost $1000. I did all the work, they just used their program. Now I use TurboTax.
Date published: 2021-02-22
Rated 5 out of 5 by from Love Turbo Tax Turbo tax was super easy to use and very easy took no time at all
Date published: 2021-02-22
Rated 5 out of 5 by from Quick and easy service. Turbotax walks you through the questions, and quickly gets you through taxes.
Date published: 2021-02-22
Rated 3 out of 5 by from Turbo tax is OK I wanted to use free file. however you cannot e-file using the free program. The cost is not bad, but it is not free
Date published: 2021-02-22
Rated 3 out of 5 by from Average During filing steps, after "Error Free" verified, my return was changed from a REFUND of $1128 to AMOUNT OWED of $1128 due to a change in the Recovery Rebate Credit. When I started 'filing" I was eligible for the $2400 credit, but during the process I became not-eligible. All this after my return was recorded as ERROR FREE when I started.
Date published: 2021-02-22
Rated 5 out of 5 by from turbotax is a great tool my experience with turbotax is one convenience expertise.
Date published: 2021-02-22
Rated 3 out of 5 by from Self-employed tax return could be easier This was my first time using TurboTax for self-employed and joint tax returns. While the pointers were useful, I found some of the explanations unhelpful and some forms did not update properly if I went back to edit. For example, removing an asset required several steps. I also did not like the constant attempts to upsell the service. Overall, my experience was fine, but given the cost and overall user experience I will explore some other options next year.
Date published: 2021-02-22
Rated 5 out of 5 by from Great for first time filers! The program is easy to use and follow even for first time filers.
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1491