TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is Efficient Easy to do and very helpful with the chat feature!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and accurate Love the step-by-step method, keeps you from missing any forms that need to be filled out.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is helpful Turbotax made my taxes easy, i didnt have to talk to anyone
Date published: 2023-04-17
Rated 3 out of 5 by from generally easy to use but has rough spots Mostly easy to use but some things seem unnecessarily tedious. Particularly entering monetary donations for multiple charities requires many mouse clicks instead of just entering values. Worst problem is that I can't see the finished 1040 form until after I have filed it -- the "View Return" button doesn't work. I think I recall having the same problem last year.
Date published: 2023-04-17
Rated 4 out of 5 by from Q AND A ANSWERS EXTREMELY HELPFUL LOVE THAT YOU HAVE ACCESS TO A WEALTH OF KNOWLEDGE IN BOTH ADDITIONAL QUESTIONS YOU CAN SELECT FROM AND ANSWERS.
Date published: 2023-04-17
Rated 1 out of 5 by from I still haven't got my federal return from last yr I still haven't got my federal return from last year that i paid you for!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax helpful Turbo Tax makes filing taxes as a foreign student now outside the USA easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Worked well - seemed like better flow this year No problem with both federal and state completion. Navigating was improved a bit and more Intuitive. I wish the state efile was also free. but a worth the fee.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax is OK Over the years as TurboTax has gone to the online formats, I have found it harder and harder to gt away from the online form. I keep getting dragged into it and then can't seem to get out of it.
Date published: 2023-04-17
Rated 2 out of 5 by from Increased the angst but better than paper Found two areas where TT made it difficult, so had to go find direction in the IRS website. For instance the business meals sections seemed to directly contradict each other
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1491
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is Efficient Easy to do and very helpful with the chat feature!
Date published: 2023-04-17
Rated 5 out of 5 by from Easy and accurate Love the step-by-step method, keeps you from missing any forms that need to be filled out.
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is helpful Turbotax made my taxes easy, i didnt have to talk to anyone
Date published: 2023-04-17
Rated 3 out of 5 by from generally easy to use but has rough spots Mostly easy to use but some things seem unnecessarily tedious. Particularly entering monetary donations for multiple charities requires many mouse clicks instead of just entering values. Worst problem is that I can't see the finished 1040 form until after I have filed it -- the "View Return" button doesn't work. I think I recall having the same problem last year.
Date published: 2023-04-17
Rated 4 out of 5 by from Q AND A ANSWERS EXTREMELY HELPFUL LOVE THAT YOU HAVE ACCESS TO A WEALTH OF KNOWLEDGE IN BOTH ADDITIONAL QUESTIONS YOU CAN SELECT FROM AND ANSWERS.
Date published: 2023-04-17
Rated 1 out of 5 by from I still haven't got my federal return from last yr I still haven't got my federal return from last year that i paid you for!!!
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax helpful Turbo Tax makes filing taxes as a foreign student now outside the USA easy.
Date published: 2023-04-17
Rated 5 out of 5 by from Worked well - seemed like better flow this year No problem with both federal and state completion. Navigating was improved a bit and more Intuitive. I wish the state efile was also free. but a worth the fee.
Date published: 2023-04-17
Rated 3 out of 5 by from TurboTax is OK Over the years as TurboTax has gone to the online formats, I have found it harder and harder to gt away from the online form. I keep getting dragged into it and then can't seem to get out of it.
Date published: 2023-04-17
Rated 2 out of 5 by from Increased the angst but better than paper Found two areas where TT made it difficult, so had to go find direction in the IRS website. For instance the business meals sections seemed to directly contradict each other
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1491