TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 2 out of 5 by
MMartinDogs71 from
No help unless you pay pay pay
There was a glitch that prevented us from filing on line. My daughter forgot to mark that she was a dependent when she filed her returns. This kept us from being able to file with her as a dependent. We were told she needed to amend her returns to show she was a dependent and then we would be able to e-file. This has not been the case and they want us now to pay to get it fixed.
Date published: 2023-05-04
Rated 5 out of 5 by
terrybooh9 from
Tax
I just love Turbo Tax. It is easy and Turbo is right there to help with any problems.
Date published: 2023-05-04
Rated 2 out of 5 by
null from
Keeps failing to process my order
Customer service is great just can’t only do so much. It keeps failing to process my order and not telling me the reason why or how to fix it. I filled since February.
Date published: 2023-05-04
Rated 5 out of 5 by
DAN VAN from
TURBOTAX DELUXE CD - EXCELLENT PRODUCT
I HAD TO CALL INTUIT CUSTOMER SERVICE TWICE WHILE COMPLETING MY FEDERAL 1040. FIRST TIME I CALLED BC I EVIDENTLY ORDERED THE CD TWICE. THE SECOND TIME I CALLED BC THE W-2 WAGES I ENTERED DID NOT SHOW UP ON LINE 1A LIKE IT DID IN 2021. INSTEAD, IT WAS EMBEDDED IN LINE 8.
Date published: 2023-05-04
Rated 5 out of 5 by
Yana0915 from
Turbo Tax Is Awesome!
Turbo Tax asked and helped me answer every question correctly and my information. I was delighted!
Date published: 2023-05-04
Rated 5 out of 5 by
Nursegadjt from
Turbo Tax is Amazing
I have used this product for years and it has always been amazing!
Date published: 2023-05-04
Rated 5 out of 5 by
Ms Mone from
Turbo Tax is an awesome tool to use.
My experience was great. I've used Turbo Tax for the last 3 years and haven't been disappointed.
Date published: 2023-05-04
Rated 5 out of 5 by
DRich718 from
Great experience.
Overall great experience. User friendly interface. Great professional team that are experienced in tax returns to help you get the most as possible.
Date published: 2023-05-04
Rated 5 out of 5 by
Inca2022 tax return from
Easy Filing
It was very easy and fast! I was so easy my child could have filled it out. It is step by step and there is help for any questions you might have.
Date published: 2023-05-04
Rated 5 out of 5 by
Meeshhhh333 from
Super helpful!
Very easy, and helpful. If I was confused they make it very clear and simple to follow along. Great experience!
All TurboTax® Offerings Reviews - Page 149
Date published: 2023-05-04
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 2 out of 5 by
MMartinDogs71 from
No help unless you pay pay pay
There was a glitch that prevented us from filing on line. My daughter forgot to mark that she was a dependent when she filed her returns. This kept us from being able to file with her as a dependent. We were told she needed to amend her returns to show she was a dependent and then we would be able to e-file. This has not been the case and they want us now to pay to get it fixed.
Date published: 2023-05-04
Rated 5 out of 5 by
terrybooh9 from
Tax
I just love Turbo Tax. It is easy and Turbo is right there to help with any problems.
Date published: 2023-05-04
Rated 2 out of 5 by
null from
Keeps failing to process my order
Customer service is great just can’t only do so much. It keeps failing to process my order and not telling me the reason why or how to fix it. I filled since February.
Date published: 2023-05-04
Rated 5 out of 5 by
DAN VAN from
TURBOTAX DELUXE CD - EXCELLENT PRODUCT
I HAD TO CALL INTUIT CUSTOMER SERVICE TWICE WHILE COMPLETING MY FEDERAL 1040. FIRST TIME I CALLED BC I EVIDENTLY ORDERED THE CD TWICE. THE SECOND TIME I CALLED BC THE W-2 WAGES I ENTERED DID NOT SHOW UP ON LINE 1A LIKE IT DID IN 2021. INSTEAD, IT WAS EMBEDDED IN LINE 8.
Date published: 2023-05-04
Rated 5 out of 5 by
Yana0915 from
Turbo Tax Is Awesome!
Turbo Tax asked and helped me answer every question correctly and my information. I was delighted!
Date published: 2023-05-04
Rated 5 out of 5 by
Nursegadjt from
Turbo Tax is Amazing
I have used this product for years and it has always been amazing!
Date published: 2023-05-04
Rated 5 out of 5 by
Ms Mone from
Turbo Tax is an awesome tool to use.
My experience was great. I've used Turbo Tax for the last 3 years and haven't been disappointed.
Date published: 2023-05-04
Rated 5 out of 5 by
DRich718 from
Great experience.
Overall great experience. User friendly interface. Great professional team that are experienced in tax returns to help you get the most as possible.
Date published: 2023-05-04
Rated 5 out of 5 by
Inca2022 tax return from
Easy Filing
It was very easy and fast! I was so easy my child could have filled it out. It is step by step and there is help for any questions you might have.
Date published: 2023-05-04
Rated 5 out of 5 by
Meeshhhh333 from
Super helpful!
Very easy, and helpful. If I was confused they make it very clear and simple to follow along. Great experience!
All TurboTax® Offerings Reviews - Page 149
Date published: 2023-05-04