TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 2 out of 5 by from No help unless you pay pay pay There was a glitch that prevented us from filing on line. My daughter forgot to mark that she was a dependent when she filed her returns. This kept us from being able to file with her as a dependent. We were told she needed to amend her returns to show she was a dependent and then we would be able to e-file. This has not been the case and they want us now to pay to get it fixed.
Date published: 2023-05-04
Rated 5 out of 5 by from Tax I just love Turbo Tax. It is easy and Turbo is right there to help with any problems.
Date published: 2023-05-04
Rated 2 out of 5 by from Keeps failing to process my order Customer service is great just can’t only do so much. It keeps failing to process my order and not telling me the reason why or how to fix it. I filled since February.
Date published: 2023-05-04
Rated 5 out of 5 by from TURBOTAX DELUXE CD - EXCELLENT PRODUCT I HAD TO CALL INTUIT CUSTOMER SERVICE TWICE WHILE COMPLETING MY FEDERAL 1040. FIRST TIME I CALLED BC I EVIDENTLY ORDERED THE CD TWICE. THE SECOND TIME I CALLED BC THE W-2 WAGES I ENTERED DID NOT SHOW UP ON LINE 1A LIKE IT DID IN 2021. INSTEAD, IT WAS EMBEDDED IN LINE 8.
Date published: 2023-05-04
Rated 5 out of 5 by from Turbo Tax Is Awesome! Turbo Tax asked and helped me answer every question correctly and my information. I was delighted!
Date published: 2023-05-04
Rated 5 out of 5 by from Turbo Tax is Amazing I have used this product for years and it has always been amazing!
Date published: 2023-05-04
Rated 5 out of 5 by from Turbo Tax is an awesome tool to use. My experience was great. I've used Turbo Tax for the last 3 years and haven't been disappointed.
Date published: 2023-05-04
Rated 5 out of 5 by from Great experience. Overall great experience. User friendly interface. Great professional team that are experienced in tax returns to help you get the most as possible.
Date published: 2023-05-04
Rated 5 out of 5 by from Easy Filing It was very easy and fast! I was so easy my child could have filled it out. It is step by step and there is help for any questions you might have.
Date published: 2023-05-04
Rated 5 out of 5 by from Super helpful! Very easy, and helpful. If I was confused they make it very clear and simple to follow along. Great experience!
Date published: 2023-05-04
All TurboTax® Offerings Reviews - Page 149
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from No help unless you pay pay pay There was a glitch that prevented us from filing on line. My daughter forgot to mark that she was a dependent when she filed her returns. This kept us from being able to file with her as a dependent. We were told she needed to amend her returns to show she was a dependent and then we would be able to e-file. This has not been the case and they want us now to pay to get it fixed.
Date published: 2023-05-04
Rated 5 out of 5 by from Tax I just love Turbo Tax. It is easy and Turbo is right there to help with any problems.
Date published: 2023-05-04
Rated 2 out of 5 by from Keeps failing to process my order Customer service is great just can’t only do so much. It keeps failing to process my order and not telling me the reason why or how to fix it. I filled since February.
Date published: 2023-05-04
Rated 5 out of 5 by from TURBOTAX DELUXE CD - EXCELLENT PRODUCT I HAD TO CALL INTUIT CUSTOMER SERVICE TWICE WHILE COMPLETING MY FEDERAL 1040. FIRST TIME I CALLED BC I EVIDENTLY ORDERED THE CD TWICE. THE SECOND TIME I CALLED BC THE W-2 WAGES I ENTERED DID NOT SHOW UP ON LINE 1A LIKE IT DID IN 2021. INSTEAD, IT WAS EMBEDDED IN LINE 8.
Date published: 2023-05-04
Rated 5 out of 5 by from Turbo Tax Is Awesome! Turbo Tax asked and helped me answer every question correctly and my information. I was delighted!
Date published: 2023-05-04
Rated 5 out of 5 by from Turbo Tax is Amazing I have used this product for years and it has always been amazing!
Date published: 2023-05-04
Rated 5 out of 5 by from Turbo Tax is an awesome tool to use. My experience was great. I've used Turbo Tax for the last 3 years and haven't been disappointed.
Date published: 2023-05-04
Rated 5 out of 5 by from Great experience. Overall great experience. User friendly interface. Great professional team that are experienced in tax returns to help you get the most as possible.
Date published: 2023-05-04
Rated 5 out of 5 by from Easy Filing It was very easy and fast! I was so easy my child could have filled it out. It is step by step and there is help for any questions you might have.
Date published: 2023-05-04
Rated 5 out of 5 by from Super helpful! Very easy, and helpful. If I was confused they make it very clear and simple to follow along. Great experience!
Date published: 2023-05-04
All TurboTax® Offerings Reviews - Page 149