TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Not the hardest thing I’ve done They give you plenty of options to understand what they are asking for. It seems like there is plenty of opportunities to go back and fix anything you don’t necessarily understand. Significantly cheaper then going to H&R Block, worth the shot to do on your own if you don't have a lot of forms to put in.
Date published: 2021-03-01
Rated 1 out of 5 by from SETUP Turbo tax always advertises , free tax filing. But what they don't tell you, is that its only free if you are able to use the basic tax filing package they offer. So since I wanted to try and trade a few small stocks through robinhood and do uber eats on the side, as an independent contractor, to make more money during covid. I was only given the option of upgrading to a package that had me end up paying $130 just to file my taxes. This is the second year in a row where turbotax has done this. Shame on me. I will no longer be using their misleading services. DO NOT make the same mistake I made.
Date published: 2021-03-01
Rated 5 out of 5 by from Waiting for the refund Process worked smooth and quick. I would have given five stars but the refund hasn't been issued yet so the process is not really complete until the refund arrives in the bank.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome service by Turbo Tax! This was a very user-friendly application to use and the live customer service feature truly works. I highly recommend this product and service.
Date published: 2021-03-01
Rated 5 out of 5 by from Missionary to Northern California and Southwest Or I appreciate this service and the helpful expert to help
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to understand and file Well done, I will use TurboTax again. I like that you bundled Fed and State returns
Date published: 2021-03-01
Rated 3 out of 5 by from Good application, but long for Forms availability The application worked well. Help for some items was limited (I'm a first time business tax filer, so needed some extra help. It was March 1 before the Georgia Forms were available.
Date published: 2021-03-01
Rated 4 out of 5 by from Great minus the hidden fee Easy to use, but snuck a seemingly random $40 fee onto the bill at then end.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy This is life made easy. I highly recommend new filers to use this service.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is Excellent We have been utilizing Turbo Tax for years. It's fast, easy and if you get stuck they are right there to walk you through the problem.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1478
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Not the hardest thing I’ve done They give you plenty of options to understand what they are asking for. It seems like there is plenty of opportunities to go back and fix anything you don’t necessarily understand. Significantly cheaper then going to H&R Block, worth the shot to do on your own if you don't have a lot of forms to put in.
Date published: 2021-03-01
Rated 1 out of 5 by from SETUP Turbo tax always advertises , free tax filing. But what they don't tell you, is that its only free if you are able to use the basic tax filing package they offer. So since I wanted to try and trade a few small stocks through robinhood and do uber eats on the side, as an independent contractor, to make more money during covid. I was only given the option of upgrading to a package that had me end up paying $130 just to file my taxes. This is the second year in a row where turbotax has done this. Shame on me. I will no longer be using their misleading services. DO NOT make the same mistake I made.
Date published: 2021-03-01
Rated 5 out of 5 by from Waiting for the refund Process worked smooth and quick. I would have given five stars but the refund hasn't been issued yet so the process is not really complete until the refund arrives in the bank.
Date published: 2021-03-01
Rated 5 out of 5 by from Awesome service by Turbo Tax! This was a very user-friendly application to use and the live customer service feature truly works. I highly recommend this product and service.
Date published: 2021-03-01
Rated 5 out of 5 by from Missionary to Northern California and Southwest Or I appreciate this service and the helpful expert to help
Date published: 2021-03-01
Rated 5 out of 5 by from Easy to understand and file Well done, I will use TurboTax again. I like that you bundled Fed and State returns
Date published: 2021-03-01
Rated 3 out of 5 by from Good application, but long for Forms availability The application worked well. Help for some items was limited (I'm a first time business tax filer, so needed some extra help. It was March 1 before the Georgia Forms were available.
Date published: 2021-03-01
Rated 4 out of 5 by from Great minus the hidden fee Easy to use, but snuck a seemingly random $40 fee onto the bill at then end.
Date published: 2021-03-01
Rated 5 out of 5 by from Easy This is life made easy. I highly recommend new filers to use this service.
Date published: 2021-03-01
Rated 5 out of 5 by from Turbo Tax is Excellent We have been utilizing Turbo Tax for years. It's fast, easy and if you get stuck they are right there to walk you through the problem.
Date published: 2021-03-01
All TurboTax® Offerings Reviews - Page 1478