TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Relaxing The comfort of my home and the tips makes this less stressful than it already is.
Date published: 2023-04-17
Rated 5 out of 5 by from Always pretty easy Easy to use with excellent help along the way. I recommend it to anyone !
Date published: 2023-04-17
Rated 1 out of 5 by from second time and last using Turbo Tax I used Turbo Tax last year. E filled. IRS and State rejected returns. Had to print and mail. Happened again this year. I could've just printed and completed my own tax returns! No contact number available to speak to anyone at Turbo Tax.
Date published: 2023-04-17
Rated 3 out of 5 by from The price keeps going up I am shocked at how much more expense the service is - over the years - every year, it practically doubles! I don’t need more service, but there’s an overload of information and uneeded support that does not justivy the additional cost. On top of that, you wait until the end to inform me that the state filing is no longer included and will cost what the entire service use to cost, over and above the highest price ever! I also do not like how you include sneaky ways to have me agree to using my data for marketing to me and how you’ve made it less obvious as an option to refuse. Requesting my drivers license, for example, is another data point that seems to serve you more than the customer since it’s not required. I feel captive since my filings go back many, many years with Turbo Tax, yet I get nothing but higher prices for being a loyal customer. I’m seriously considering escaping the grip of your skyrocketing costs before next tax season comes around. Yes, your service is good - but it’s become overkill and data-aggressive, and frankly scary. with all the data you collect - even this review is collecting all kinds of information for marketing purposes - which adds cost to your service.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is pretty nifty ngl Basically the title. Very easy to use and understand. Not great for freelancers (because of extra fee) but not too bad either
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Easy Turbo Tax was easy to use. This is my first time using the program and it wasn't difficult.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is very good It pays to double check as I understood that the tax forms had been filled but were not. But the program was very hewlpfull with filling out the tax forms.curtloehr
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome and simple to complete Since I started using TurboTax I never went back to any other way of filling my taxes. Its pretty simple, easy to get through and they have advise or further info for you if you get stuck or need more clarity on what to select.
Date published: 2023-04-17
Rated 2 out of 5 by from Disappointed I was very disappointed after trying multiple times I could not get a PDF of my return to review before filing. I had paid. Said it would take a few moments. Nothing
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax dose the job. Year after year they make it easy and cost effective.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1431
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Very Relaxing The comfort of my home and the tips makes this less stressful than it already is.
Date published: 2023-04-17
Rated 5 out of 5 by from Always pretty easy Easy to use with excellent help along the way. I recommend it to anyone !
Date published: 2023-04-17
Rated 1 out of 5 by from second time and last using Turbo Tax I used Turbo Tax last year. E filled. IRS and State rejected returns. Had to print and mail. Happened again this year. I could've just printed and completed my own tax returns! No contact number available to speak to anyone at Turbo Tax.
Date published: 2023-04-17
Rated 3 out of 5 by from The price keeps going up I am shocked at how much more expense the service is - over the years - every year, it practically doubles! I don’t need more service, but there’s an overload of information and uneeded support that does not justivy the additional cost. On top of that, you wait until the end to inform me that the state filing is no longer included and will cost what the entire service use to cost, over and above the highest price ever! I also do not like how you include sneaky ways to have me agree to using my data for marketing to me and how you’ve made it less obvious as an option to refuse. Requesting my drivers license, for example, is another data point that seems to serve you more than the customer since it’s not required. I feel captive since my filings go back many, many years with Turbo Tax, yet I get nothing but higher prices for being a loyal customer. I’m seriously considering escaping the grip of your skyrocketing costs before next tax season comes around. Yes, your service is good - but it’s become overkill and data-aggressive, and frankly scary. with all the data you collect - even this review is collecting all kinds of information for marketing purposes - which adds cost to your service.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is pretty nifty ngl Basically the title. Very easy to use and understand. Not great for freelancers (because of extra fee) but not too bad either
Date published: 2023-04-17
Rated 5 out of 5 by from Quick and Easy Turbo Tax was easy to use. This is my first time using the program and it wasn't difficult.
Date published: 2023-04-17
Rated 4 out of 5 by from TurboTax is very good It pays to double check as I understood that the tax forms had been filled but were not. But the program was very hewlpfull with filling out the tax forms.curtloehr
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome and simple to complete Since I started using TurboTax I never went back to any other way of filling my taxes. Its pretty simple, easy to get through and they have advise or further info for you if you get stuck or need more clarity on what to select.
Date published: 2023-04-17
Rated 2 out of 5 by from Disappointed I was very disappointed after trying multiple times I could not get a PDF of my return to review before filing. I had paid. Said it would take a few moments. Nothing
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax dose the job. Year after year they make it easy and cost effective.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1431