TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from Turbo Tax is awesome for last minute filiers like It was quick. Slightly painless - but paying $67.00 to owe $0 kind of hurts. But, we crossed the finish line on time!
Date published: 2023-04-17
Rated 5 out of 5 by from super easy I filed on the last day because I always procrastinate and turbo tax literally walked me though it like I was a child. which I am so thanks turbotax
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible Service. It won't let me submit state I hate that I spend so much money to use TurboTax yet their system won't let me file a state return because a W2 is adding incorrect lines into their software. The worst part is the W2 is imported from Intuit so their own system is screwing my tax return up. I still don't know how I can submit my state return and I can't talk to anyone other than a robot for help. I was supposed to receive a call back from customer support and never received a call.
Date published: 2023-04-17
Rated 5 out of 5 by from GREAT PROGRAM EASY PEASEY GREAT PROGRAM. BEEN USING TT FOR YEARS. A+..............,,,,,,..,.,6547899ooiuh67543
Date published: 2023-04-17
Rated 1 out of 5 by from Unable to e-file in my state, no explanation This year I was unable to e-file my state taxes despite having done so every other year. Nothing in my situation had changed from last year. Complete waste of money, will not use again.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple Simple yet complete. Did the wife and mine in 4 hours.
Date published: 2023-04-17
Rated 3 out of 5 by from Effective but Expensive! We love how easy it is to use TurboTax, but every year it gets more and more expensive. So expensive in fact that we are seriously considering doing our own taxes next year and mailing them the old fashioned way.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and Easy Tax Guidance Process The guidance process makes self filing a pleasant and low stress experience…it prompts you for all tax breaks that are applicable for your situation…it has a help box that briefly and clearly explains any concerns about the information you need to input…I’ve been using this platform form several years now and hands down it is one I would recommend to anyone who would like to start doing their own taxes even if you’ve never done them before!
Date published: 2023-04-17
Rated 3 out of 5 by from Disappointed Twice, I tried to utilize tax experts but they were not able to assist me. (An hour and half wasted.) They stated that a retirement specialist would contact me within the hour but nobody called. Very frustrating. Not sure why I had to pay the extra money when they were not able to assist me and failed to call me back.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax fast and simple to use always easy and not complicated. everything is explained in simple language.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1386
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome for last minute filiers like It was quick. Slightly painless - but paying $67.00 to owe $0 kind of hurts. But, we crossed the finish line on time!
Date published: 2023-04-17
Rated 5 out of 5 by from super easy I filed on the last day because I always procrastinate and turbo tax literally walked me though it like I was a child. which I am so thanks turbotax
Date published: 2023-04-17
Rated 1 out of 5 by from Terrible Service. It won't let me submit state I hate that I spend so much money to use TurboTax yet their system won't let me file a state return because a W2 is adding incorrect lines into their software. The worst part is the W2 is imported from Intuit so their own system is screwing my tax return up. I still don't know how I can submit my state return and I can't talk to anyone other than a robot for help. I was supposed to receive a call back from customer support and never received a call.
Date published: 2023-04-17
Rated 5 out of 5 by from GREAT PROGRAM EASY PEASEY GREAT PROGRAM. BEEN USING TT FOR YEARS. A+..............,,,,,,..,.,6547899ooiuh67543
Date published: 2023-04-17
Rated 1 out of 5 by from Unable to e-file in my state, no explanation This year I was unable to e-file my state taxes despite having done so every other year. Nothing in my situation had changed from last year. Complete waste of money, will not use again.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple Simple yet complete. Did the wife and mine in 4 hours.
Date published: 2023-04-17
Rated 3 out of 5 by from Effective but Expensive! We love how easy it is to use TurboTax, but every year it gets more and more expensive. So expensive in fact that we are seriously considering doing our own taxes next year and mailing them the old fashioned way.
Date published: 2023-04-17
Rated 5 out of 5 by from Simple and Easy Tax Guidance Process The guidance process makes self filing a pleasant and low stress experience…it prompts you for all tax breaks that are applicable for your situation…it has a help box that briefly and clearly explains any concerns about the information you need to input…I’ve been using this platform form several years now and hands down it is one I would recommend to anyone who would like to start doing their own taxes even if you’ve never done them before!
Date published: 2023-04-17
Rated 3 out of 5 by from Disappointed Twice, I tried to utilize tax experts but they were not able to assist me. (An hour and half wasted.) They stated that a retirement specialist would contact me within the hour but nobody called. Very frustrating. Not sure why I had to pay the extra money when they were not able to assist me and failed to call me back.
Date published: 2023-04-17
Rated 5 out of 5 by from turbo tax fast and simple to use always easy and not complicated. everything is explained in simple language.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1386