TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 3 out of 5 by from tax return 2023 I was under the impression that my taxes were complete and submitted on April 15. I found out on May 6 that my taxes weren't submitted!! I was really upset! Turbotax didn't contact me about this, I was trying to beat the April 18 deadline! They say you have a tax expert who checks your taxes, it didn't happen to me...and it costs $242 to send! I have used Turbotax for years and this is the first year that I am dissatisfied. As much as they charge, there should be someone who writes a quick text/email saying that your taxes have not been submitted.
Date published: 2023-05-06
Rated 5 out of 5 by from Great layout I am an experienced CPA and I really like the layout and functionality of Turbo Tax
Date published: 2023-05-06
Rated 2 out of 5 by from 2023 Review Show me the cost UP FRONT! Offer animations as an option and ask about additional services once
Date published: 2023-05-06
Rated 4 out of 5 by from Easy to use TurboTax is such an easy to use software. I really appreciated the support provided to me afterwards which assisted in me filing my returns.
Date published: 2023-05-06
Rated 5 out of 5 by from Makes filing your taxes simple and easy! It was easy with the guided prompts and questions in layman's terms
Date published: 2023-05-06
Rated 3 out of 5 by from Not yet user-friendly for out of country filers! You are still not user-friendly for non-resident filers. I am an US citizen, but have been living out of the US the last 20+ years. Entering foreign accounts should have been broken down first by country (with exchange rate used), and then by bank (I almost always have multiple accounts for each bank). I entered the foreign accounts info, but was not automatically routed to the foreign income section. I had to hunt for that.
Date published: 2023-05-06
Rated 5 out of 5 by from This year Turbo Tax is the greatest and easiest! I've been using Turbo Tax for over 40 years. There were several years that I had so much different problems with Turbo Tax, but the past 5 years it's been great!
Date published: 2023-05-06
Rated 5 out of 5 by from Turbo Tax works but there is room for improvement 1. Not easy to figure out where the interest earned from a foreign bank is to be reported. They don't send a 1099 INT. 2. For options trading, the cost basis is shown as zero in brokerage statements (such as Fidelity) whereas the proceeds report the net profit (sale amount - cost basis). Turbotax forces me to review each such item to confirm that cost basis is not to be changed. I had quite a few entries (hundreds) and had to make 3 clicks to review (confirm) each entry manually. It is huge waste of time and frustrating. Turbotax and Fidelity should talk and figure out a way so that we are not forced to spend so much time for manually changing these entries.
Date published: 2023-05-06
Rated 5 out of 5 by from TurboTax is awesome TurboTax is awesome to text the best thing going love TurboTax
Date published: 2023-05-06
Rated 5 out of 5 by from I love them Thier app is very helpful. I especially like thier live agents and decent prices.
Date published: 2023-05-06
All TurboTax® Offerings Reviews - Page 136
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from tax return 2023 I was under the impression that my taxes were complete and submitted on April 15. I found out on May 6 that my taxes weren't submitted!! I was really upset! Turbotax didn't contact me about this, I was trying to beat the April 18 deadline! They say you have a tax expert who checks your taxes, it didn't happen to me...and it costs $242 to send! I have used Turbotax for years and this is the first year that I am dissatisfied. As much as they charge, there should be someone who writes a quick text/email saying that your taxes have not been submitted.
Date published: 2023-05-06
Rated 5 out of 5 by from Great layout I am an experienced CPA and I really like the layout and functionality of Turbo Tax
Date published: 2023-05-06
Rated 2 out of 5 by from 2023 Review Show me the cost UP FRONT! Offer animations as an option and ask about additional services once
Date published: 2023-05-06
Rated 4 out of 5 by from Easy to use TurboTax is such an easy to use software. I really appreciated the support provided to me afterwards which assisted in me filing my returns.
Date published: 2023-05-06
Rated 5 out of 5 by from Makes filing your taxes simple and easy! It was easy with the guided prompts and questions in layman's terms
Date published: 2023-05-06
Rated 3 out of 5 by from Not yet user-friendly for out of country filers! You are still not user-friendly for non-resident filers. I am an US citizen, but have been living out of the US the last 20+ years. Entering foreign accounts should have been broken down first by country (with exchange rate used), and then by bank (I almost always have multiple accounts for each bank). I entered the foreign accounts info, but was not automatically routed to the foreign income section. I had to hunt for that.
Date published: 2023-05-06
Rated 5 out of 5 by from This year Turbo Tax is the greatest and easiest! I've been using Turbo Tax for over 40 years. There were several years that I had so much different problems with Turbo Tax, but the past 5 years it's been great!
Date published: 2023-05-06
Rated 5 out of 5 by from Turbo Tax works but there is room for improvement 1. Not easy to figure out where the interest earned from a foreign bank is to be reported. They don't send a 1099 INT. 2. For options trading, the cost basis is shown as zero in brokerage statements (such as Fidelity) whereas the proceeds report the net profit (sale amount - cost basis). Turbotax forces me to review each such item to confirm that cost basis is not to be changed. I had quite a few entries (hundreds) and had to make 3 clicks to review (confirm) each entry manually. It is huge waste of time and frustrating. Turbotax and Fidelity should talk and figure out a way so that we are not forced to spend so much time for manually changing these entries.
Date published: 2023-05-06
Rated 5 out of 5 by from TurboTax is awesome TurboTax is awesome to text the best thing going love TurboTax
Date published: 2023-05-06
Rated 5 out of 5 by from I love them Thier app is very helpful. I especially like thier live agents and decent prices.
Date published: 2023-05-06
All TurboTax® Offerings Reviews - Page 136