TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Could Use a Little Streamlining Overall it's a fine app for handling most tax return situations. Some areas where it could be streamlined are in the grouping of deductions. Oftentimes I'm entering what I think is the correct group of deductions then I go to the next section and find that some deductions I entered in the previous section belong in this new one. Would be SUPER helpful if you guide me to sort my receipts by the right group before I start entering the data (business and medical deductions are the two that come to mind). Also, would be helpful if certain sections that will never apply to my situation could be eliminated to avoid having to answer no/does not apply a bunch of times (ex: railroad employee income and benefits)
Date published: 2023-05-06
Rated 5 out of 5 by from Very clean efficient UI The UI is very well developed and gets simpler each year.
Date published: 2023-05-06
Rated 5 out of 5 by from Good Work TurboTax Good Work i will continue with My Turbo Tax Family
Date published: 2023-05-06
Rated 5 out of 5 by from Good Work TurboTax Good Work i will continue with My Turbo Tax Family
Date published: 2023-05-06
Rated 5 out of 5 by from Turbo Taxer for 6+ Years Turbo tax has been my go to for preparing my taxes for over 6 years. It's user friendly and easy to maneuver through the various sections. The guidance and explanations that are given for questions I have while completing my taxes are easy to understand and follow. Great tool for do-it-yourself taxes
Date published: 2023-05-06
Rated 5 out of 5 by from I love TurboTax! TurboTax was so quick and convenient. I was able to file my taxes from the comfort of my own home. On top of that, since I had to pause and step away from filing, I was able to come back and pick up where I left off.
Date published: 2023-05-06
Rated 5 out of 5 by from much better than working with in person accountant Turbotax saved me when an inperson accountant failed to file my necessary forms.
Date published: 2023-05-06
Rated 5 out of 5 by from Its easy to file I like it its easy to fill out and have help.doing the filing
Date published: 2023-05-06
Rated 5 out of 5 by from You made it very easy It is kind of expensive, but the way it is presented is really good, Help all over the way
Date published: 2023-05-06
Rated 1 out of 5 by from To many sales pitches and trickery The first option, even before getting started was some offer that made it seem like I had choose it because there was no link to decline. It was called " Limit offers you receive to only what you need" which was opposite of what happened. I was asked three times if I want the bonus offer with guidance. Stop asking!!!! All you care about is making money not about me the customer. What a joke. It wasn't like this when I filed with turbo tax in the beginning, you told me how much it would be in total at the beginning, state and federal and then at the end. The last few years you separate it so it feels like your not paying as much, and then you state when I'm done "oh ya and now we are going to charge you separate for state and federal, so the total is double" what a joke. And it just gets worse and worse. I'm going to a local tax man next time.
Date published: 2023-05-06
All TurboTax® Offerings Reviews - Page 124
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Could Use a Little Streamlining Overall it's a fine app for handling most tax return situations. Some areas where it could be streamlined are in the grouping of deductions. Oftentimes I'm entering what I think is the correct group of deductions then I go to the next section and find that some deductions I entered in the previous section belong in this new one. Would be SUPER helpful if you guide me to sort my receipts by the right group before I start entering the data (business and medical deductions are the two that come to mind). Also, would be helpful if certain sections that will never apply to my situation could be eliminated to avoid having to answer no/does not apply a bunch of times (ex: railroad employee income and benefits)
Date published: 2023-05-06
Rated 5 out of 5 by from Very clean efficient UI The UI is very well developed and gets simpler each year.
Date published: 2023-05-06
Rated 5 out of 5 by from Good Work TurboTax Good Work i will continue with My Turbo Tax Family
Date published: 2023-05-06
Rated 5 out of 5 by from Good Work TurboTax Good Work i will continue with My Turbo Tax Family
Date published: 2023-05-06
Rated 5 out of 5 by from Turbo Taxer for 6+ Years Turbo tax has been my go to for preparing my taxes for over 6 years. It's user friendly and easy to maneuver through the various sections. The guidance and explanations that are given for questions I have while completing my taxes are easy to understand and follow. Great tool for do-it-yourself taxes
Date published: 2023-05-06
Rated 5 out of 5 by from I love TurboTax! TurboTax was so quick and convenient. I was able to file my taxes from the comfort of my own home. On top of that, since I had to pause and step away from filing, I was able to come back and pick up where I left off.
Date published: 2023-05-06
Rated 5 out of 5 by from much better than working with in person accountant Turbotax saved me when an inperson accountant failed to file my necessary forms.
Date published: 2023-05-06
Rated 5 out of 5 by from Its easy to file I like it its easy to fill out and have help.doing the filing
Date published: 2023-05-06
Rated 5 out of 5 by from You made it very easy It is kind of expensive, but the way it is presented is really good, Help all over the way
Date published: 2023-05-06
Rated 1 out of 5 by from To many sales pitches and trickery The first option, even before getting started was some offer that made it seem like I had choose it because there was no link to decline. It was called " Limit offers you receive to only what you need" which was opposite of what happened. I was asked three times if I want the bonus offer with guidance. Stop asking!!!! All you care about is making money not about me the customer. What a joke. It wasn't like this when I filed with turbo tax in the beginning, you told me how much it would be in total at the beginning, state and federal and then at the end. The last few years you separate it so it feels like your not paying as much, and then you state when I'm done "oh ya and now we are going to charge you separate for state and federal, so the total is double" what a joke. And it just gets worse and worse. I'm going to a local tax man next time.
Date published: 2023-05-06
All TurboTax® Offerings Reviews - Page 124