TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Yall make it so easy! Thank you! Its just convenient & easy!!!!!!!!!!!!¡!!!!!!!!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is excellent--have used it for six yrs. My experience has been exceptional; so easy to navigate that I've never had to contact a live tax expert.
Date published: 2023-04-18
Rated 5 out of 5 by from Good job It was a awesome time and quick to get it done. I would recommend it to anyone
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax got less complicated this year I kept thinking that at this point I would be hving trouble, but it was more like a piece of cake
Date published: 2023-04-18
Rated 2 out of 5 by from Starting to show signs of wear Federal filing not an issue. State was a serious problem preventing me from filing electronically. Customer Service could not assist. Cannot handle Teacher Pension - which is taxed on Fed level not State. Serious logic loop that will not let me file.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is verrrrry best!!!!!!!!!!!!!!!!!!! Easy to use. Questions were answered Able to link to IRS to make payment plans
Date published: 2023-04-18
Rated 5 out of 5 by from I Trust Turbo Tax! I've used Turbo Tax for many years. Always easy to follow and input the data needed. Only one year was the calculations very OFF. Still not sure what happened. Turbo Tax didn't know either. Ended up OWING almost as much as Turbo Tax estimated to get as a Refund.
Date published: 2023-04-18
Rated 5 out of 5 by from Great customer service The experience online was adequate but the thing that impressed me the most was when, I ran into issues I got phone assistance I got an amazing rep on the phone that like a wizard fixed my issues in minutes and did so with a professional and pleasant demeanor. Good hire Turbo TAX 5 stars goes to your rep.
Date published: 2023-04-18
Rated 3 out of 5 by from Check your version before you begin We had no need for the self-employed version this year (or last). However, that package was subtly perpetuated as the default by TurboTax from prior returns which increases the software fee. We didn't notice this until we were about to file and correcting the issue involved deleting the return and starting over, which was not ideal. Just be careful.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Product! I've been using Turbo Tax for years, it's the best way to get your taxes done fast.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1208
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Yall make it so easy! Thank you! Its just convenient & easy!!!!!!!!!!!!¡!!!!!!!!!!!
Date published: 2023-04-18
Rated 5 out of 5 by from Turbotax is excellent--have used it for six yrs. My experience has been exceptional; so easy to navigate that I've never had to contact a live tax expert.
Date published: 2023-04-18
Rated 5 out of 5 by from Good job It was a awesome time and quick to get it done. I would recommend it to anyone
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax got less complicated this year I kept thinking that at this point I would be hving trouble, but it was more like a piece of cake
Date published: 2023-04-18
Rated 2 out of 5 by from Starting to show signs of wear Federal filing not an issue. State was a serious problem preventing me from filing electronically. Customer Service could not assist. Cannot handle Teacher Pension - which is taxed on Fed level not State. Serious logic loop that will not let me file.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo is verrrrry best!!!!!!!!!!!!!!!!!!! Easy to use. Questions were answered Able to link to IRS to make payment plans
Date published: 2023-04-18
Rated 5 out of 5 by from I Trust Turbo Tax! I've used Turbo Tax for many years. Always easy to follow and input the data needed. Only one year was the calculations very OFF. Still not sure what happened. Turbo Tax didn't know either. Ended up OWING almost as much as Turbo Tax estimated to get as a Refund.
Date published: 2023-04-18
Rated 5 out of 5 by from Great customer service The experience online was adequate but the thing that impressed me the most was when, I ran into issues I got phone assistance I got an amazing rep on the phone that like a wizard fixed my issues in minutes and did so with a professional and pleasant demeanor. Good hire Turbo TAX 5 stars goes to your rep.
Date published: 2023-04-18
Rated 3 out of 5 by from Check your version before you begin We had no need for the self-employed version this year (or last). However, that package was subtly perpetuated as the default by TurboTax from prior returns which increases the software fee. We didn't notice this until we were about to file and correcting the issue involved deleting the return and starting over, which was not ideal. Just be careful.
Date published: 2023-04-18
Rated 5 out of 5 by from Great Product! I've been using Turbo Tax for years, it's the best way to get your taxes done fast.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1208