TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 5 out of 5 by from very easy, recommend very easy, I like how they phrase questions such as "most people Don't do this" in bold. very friendly and easy to read. I enjoy that it saves well and always remembers where I left off.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is helpful tool Simply following the steps on Turbo Tax format, I worked through well.
Date published: 2023-04-18
Rated 1 out of 5 by from Terrible customer support I paid for an upgraded version of TurboTax's tax services in order to complete my personal 2022 taxes. I breezed through the filings, uploading everything requested and ensuring the information was accurate. By the end of the filings, I did not need to utilize the live services I elected to pay for... until I chose to e-File. Upon clicking the submit button, I was met with an error message saying that they were unable to transmit my message. Weird, I thought. So I backed out and tried again, coming to the same result of an error message. Frustrated but relieved I purchased the additional support option, I clicked on the live help feature. OH BOY was this a mistake. I was met with an automated machine that continuously went in circles about giving them my case identification number, telling me to click the link on the webpage (which took me back to the previous error yet again), asking if I needed additional help (which I responded yes) and then we repeated the process all over again! I don't know if I ever wanted to throw my phone before, but now I have. Very upset and will never use this service again.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and awesome Its easy and thorough. I recommend it to my friends often.
Date published: 2023-04-18
Rated 5 out of 5 by from Very professional !!! Had a problem with the TurboTax software and, a very kind woman helped fix it.
Date published: 2023-04-18
Rated 5 out of 5 by from Hate Taxes It is very easy to use Turbo Tax. I have used it for decades.
Date published: 2023-04-18
Rated 2 out of 5 by from TurboTax Live Assisted I decided to pay for the turbo tax live assisted version in hope of getting live assistance. When i click on the live assistance chat box it said that there were no available live members to help me. I payed for a service that I was unable to use!
Date published: 2023-04-18
Rated 5 out of 5 by from SO EASY easy to do, told me exactly where everything was on my W2 form
Date published: 2023-04-18
Rated 4 out of 5 by from Unnecessary Input Program works good but there should be a selection that says we don't have enough deductions to itemize,. Just use the standard deductions. Also, I entered my spouse's Identity PIN but it vanished causing the IRS to reject our first submittal.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax works okay Your system transferred over the same form several times instead of recognizing it was the same form. I was also prompted with “needs review” on some things that I had reviewed several times. Just some simple things that I hope are resolved by next year. Otherwise, it got the job done.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1206
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from very easy, recommend very easy, I like how they phrase questions such as "most people Don't do this" in bold. very friendly and easy to read. I enjoy that it saves well and always remembers where I left off.
Date published: 2023-04-18
Rated 5 out of 5 by from Turbo Tax is helpful tool Simply following the steps on Turbo Tax format, I worked through well.
Date published: 2023-04-18
Rated 1 out of 5 by from Terrible customer support I paid for an upgraded version of TurboTax's tax services in order to complete my personal 2022 taxes. I breezed through the filings, uploading everything requested and ensuring the information was accurate. By the end of the filings, I did not need to utilize the live services I elected to pay for... until I chose to e-File. Upon clicking the submit button, I was met with an error message saying that they were unable to transmit my message. Weird, I thought. So I backed out and tried again, coming to the same result of an error message. Frustrated but relieved I purchased the additional support option, I clicked on the live help feature. OH BOY was this a mistake. I was met with an automated machine that continuously went in circles about giving them my case identification number, telling me to click the link on the webpage (which took me back to the previous error yet again), asking if I needed additional help (which I responded yes) and then we repeated the process all over again! I don't know if I ever wanted to throw my phone before, but now I have. Very upset and will never use this service again.
Date published: 2023-04-18
Rated 5 out of 5 by from Easy and awesome Its easy and thorough. I recommend it to my friends often.
Date published: 2023-04-18
Rated 5 out of 5 by from Very professional !!! Had a problem with the TurboTax software and, a very kind woman helped fix it.
Date published: 2023-04-18
Rated 5 out of 5 by from Hate Taxes It is very easy to use Turbo Tax. I have used it for decades.
Date published: 2023-04-18
Rated 2 out of 5 by from TurboTax Live Assisted I decided to pay for the turbo tax live assisted version in hope of getting live assistance. When i click on the live assistance chat box it said that there were no available live members to help me. I payed for a service that I was unable to use!
Date published: 2023-04-18
Rated 5 out of 5 by from SO EASY easy to do, told me exactly where everything was on my W2 form
Date published: 2023-04-18
Rated 4 out of 5 by from Unnecessary Input Program works good but there should be a selection that says we don't have enough deductions to itemize,. Just use the standard deductions. Also, I entered my spouse's Identity PIN but it vanished causing the IRS to reject our first submittal.
Date published: 2023-04-18
Rated 3 out of 5 by from TurboTax works okay Your system transferred over the same form several times instead of recognizing it was the same form. I was also prompted with “needs review” on some things that I had reviewed several times. Just some simple things that I hope are resolved by next year. Otherwise, it got the job done.
Date published: 2023-04-18
All TurboTax® Offerings Reviews - Page 1206