TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Basic Reviews

Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify

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Rated 1 out of 5 by from Did not file Turbo tax charged us and did not file our taxes. Just found out that I had to do it again. :(
Date published: 2023-05-08
Rated 1 out of 5 by from Poor Experience this year I filed on April 18th and looked it up today to check status and it showed complete but not filed :( now they want an extra $68 to file such BS
Date published: 2023-05-08
Rated 4 out of 5 by from Great Help with Experts Diane was great. Walked me through what was wrong with my return and helped fix it!
Date published: 2023-05-08
Rated 5 out of 5 by from Very Helpful I have used Turbo Tax for 3 years now and have found it very helpful, even when I was late in filing. I appreciate that I am able to file state taxes at the same time. One suggestion: if the deadline for filing using e-file has passed, please don't keep asking if I still want to e-file after you've already told me that I can't! I don't know much about coding, but it seems to me that you'd be able to fix this fairly easily and it would be less confusing.
Date published: 2023-05-08
Rated 5 out of 5 by from Turbo tax is great Turbo tax makes it easy to file taxes and seems very secure with your info
Date published: 2023-05-08
Rated 5 out of 5 by from Scott helped me with a glitch in the system Scott is exceptional! Very Professional and very capable at his job. So much so that he trouble shot this issue on the fly and this was something I had been struggling with for many days! Thank you, Scott!
Date published: 2023-05-08
Rated 5 out of 5 by from User Friendly Totally user-friendly! First time using and was great
Date published: 2023-05-08
Rated 5 out of 5 by from love turbo tax! Made my life so much easier. As a single working mom I do not have a lot of time. Taxes can be so overwhelming. This saved me time and relived stress.
Date published: 2023-05-08
Rated 5 out of 5 by from Tax return Great tool quick and easy tax return. Is great use for the use
Date published: 2023-05-08
Rated 5 out of 5 by from Love Turbotax I love Turbotax because its easy and simple to navigate through all questions and they assist you with recommendations.
Date published: 2023-05-08
All TurboTax® Offerings Reviews - Page 117
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Did not file Turbo tax charged us and did not file our taxes. Just found out that I had to do it again. :(
Date published: 2023-05-08
Rated 1 out of 5 by from Poor Experience this year I filed on April 18th and looked it up today to check status and it showed complete but not filed :( now they want an extra $68 to file such BS
Date published: 2023-05-08
Rated 4 out of 5 by from Great Help with Experts Diane was great. Walked me through what was wrong with my return and helped fix it!
Date published: 2023-05-08
Rated 5 out of 5 by from Very Helpful I have used Turbo Tax for 3 years now and have found it very helpful, even when I was late in filing. I appreciate that I am able to file state taxes at the same time. One suggestion: if the deadline for filing using e-file has passed, please don't keep asking if I still want to e-file after you've already told me that I can't! I don't know much about coding, but it seems to me that you'd be able to fix this fairly easily and it would be less confusing.
Date published: 2023-05-08
Rated 5 out of 5 by from Turbo tax is great Turbo tax makes it easy to file taxes and seems very secure with your info
Date published: 2023-05-08
Rated 5 out of 5 by from Scott helped me with a glitch in the system Scott is exceptional! Very Professional and very capable at his job. So much so that he trouble shot this issue on the fly and this was something I had been struggling with for many days! Thank you, Scott!
Date published: 2023-05-08
Rated 5 out of 5 by from User Friendly Totally user-friendly! First time using and was great
Date published: 2023-05-08
Rated 5 out of 5 by from love turbo tax! Made my life so much easier. As a single working mom I do not have a lot of time. Taxes can be so overwhelming. This saved me time and relived stress.
Date published: 2023-05-08
Rated 5 out of 5 by from Tax return Great tool quick and easy tax return. Is great use for the use
Date published: 2023-05-08
Rated 5 out of 5 by from Love Turbotax I love Turbotax because its easy and simple to navigate through all questions and they assist you with recommendations.
Date published: 2023-05-08
All TurboTax® Offerings Reviews - Page 117