TURBOTAX CUSTOMER REVIEWS
TurboTax Live Assisted Basic Reviews
Read unbiased reviews from real TurboTax Live Assisted Basic customers. Get unlimited advice from tax experts as you file. For simple tax returns only. Not all taxpayers qualify
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Rated 1 out of 5 by
15Matt15 from
Did not file
Turbo tax charged us and did not file our taxes. Just found out that I had to do it again. :(
Date published: 2023-05-08
Rated 1 out of 5 by
Zackhatefin from
Poor Experience this year
I filed on April 18th and looked it up today to check status and it showed complete but not filed :( now they want an extra $68 to file such BS
Date published: 2023-05-08
Rated 4 out of 5 by
Ciarra23 from
Great Help with Experts
Diane was great. Walked me through what was wrong with my return and helped fix it!
Date published: 2023-05-08
Rated 5 out of 5 by
NCJoyful from
Very Helpful
I have used Turbo Tax for 3 years now and have found it very helpful, even when I was late in filing. I appreciate that I am able to file state taxes at the same time. One suggestion: if the deadline for filing using e-file has passed, please don't keep asking if I still want to e-file after you've already told me that I can't! I don't know much about coding, but it seems to me that you'd be able to fix this fairly easily and it would be less confusing.
Date published: 2023-05-08
Rated 5 out of 5 by
Teejahy from
Turbo tax is great
Turbo tax makes it easy to file taxes and seems very secure with your info
Date published: 2023-05-08
Rated 5 out of 5 by
dkarl from
Scott helped me with a glitch in the system
Scott is exceptional! Very Professional and very capable at his job. So much so that he trouble shot this issue on the fly and this was something I had been struggling with for many days! Thank you, Scott!
Date published: 2023-05-08
Rated 5 out of 5 by
Missy0104 from
User Friendly
Totally user-friendly! First time using and was great
Date published: 2023-05-08
Rated 5 out of 5 by
EmilyRene from
love turbo tax!
Made my life so much easier. As a single working mom I do not have a lot of time. Taxes can be so overwhelming. This saved me time and relived stress.
Date published: 2023-05-08
Rated 5 out of 5 by
Bella Liz from
Tax return
Great tool quick and easy tax return. Is great use for the use
Date published: 2023-05-08
Rated 5 out of 5 by
Auntie Bee from
Love Turbotax
I love Turbotax because its easy and simple to navigate through all questions and they assist you with recommendations.
All TurboTax® Offerings Reviews - Page 117
Date published: 2023-05-08
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by
15Matt15 from
Did not file
Turbo tax charged us and did not file our taxes. Just found out that I had to do it again. :(
Date published: 2023-05-08
Rated 1 out of 5 by
Zackhatefin from
Poor Experience this year
I filed on April 18th and looked it up today to check status and it showed complete but not filed :( now they want an extra $68 to file such BS
Date published: 2023-05-08
Rated 4 out of 5 by
Ciarra23 from
Great Help with Experts
Diane was great. Walked me through what was wrong with my return and helped fix it!
Date published: 2023-05-08
Rated 5 out of 5 by
NCJoyful from
Very Helpful
I have used Turbo Tax for 3 years now and have found it very helpful, even when I was late in filing. I appreciate that I am able to file state taxes at the same time. One suggestion: if the deadline for filing using e-file has passed, please don't keep asking if I still want to e-file after you've already told me that I can't! I don't know much about coding, but it seems to me that you'd be able to fix this fairly easily and it would be less confusing.
Date published: 2023-05-08
Rated 5 out of 5 by
Teejahy from
Turbo tax is great
Turbo tax makes it easy to file taxes and seems very secure with your info
Date published: 2023-05-08
Rated 5 out of 5 by
dkarl from
Scott helped me with a glitch in the system
Scott is exceptional! Very Professional and very capable at his job. So much so that he trouble shot this issue on the fly and this was something I had been struggling with for many days! Thank you, Scott!
Date published: 2023-05-08
Rated 5 out of 5 by
Missy0104 from
User Friendly
Totally user-friendly! First time using and was great
Date published: 2023-05-08
Rated 5 out of 5 by
EmilyRene from
love turbo tax!
Made my life so much easier. As a single working mom I do not have a lot of time. Taxes can be so overwhelming. This saved me time and relived stress.
Date published: 2023-05-08
Rated 5 out of 5 by
Bella Liz from
Tax return
Great tool quick and easy tax return. Is great use for the use
Date published: 2023-05-08
Rated 5 out of 5 by
Auntie Bee from
Love Turbotax
I love Turbotax because its easy and simple to navigate through all questions and they assist you with recommendations.
All TurboTax® Offerings Reviews - Page 117
Date published: 2023-05-08