TURBOTAX CUSTOMER REVIEWS

TurboTax Live Basic Reviews

Designed for simple tax situations, TurboTax Live Basic is an online tax preparation that connects you with real CPAs and EAs who will provide personalized answers to your tax questions on demand. They’ll review your return line by line, sign it and guarantee it’s done right.

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Own a business
Student
Rated 1 out of 5 by from Their error got my state filing rejected My state filing was rejected and it was due to an error in their software. Their remedy? Sorry! I will contact them one time and ask them to make this right financially. If they do not, I will think twice before giving them any more money for 2021
Date published: 2021-02-24
Rated 5 out of 5 by from Easy easy Great and easy to follow. I will tell my family and neighbors. Thank you much turbo tax.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome. Awesome customer service!!!!! The Tax expert was patient and knowledgeable. Was very satisfied with service. Would absolutely recommend!!!
Date published: 2021-02-24
Rated 5 out of 5 by from AMAZING and EASY I am 22 and I am just not learning hownto adult but the steps are pretty clear and they even tell you where to look on your forms or if youre still stuck they have live representatives to assist you. Crystal was Awesome! she literally walked step by step with me which im sure was annoying but so helpful!
Date published: 2021-02-24
Rated 5 out of 5 by from It's easy if you pay attention Great not hard at all thirty minutes at most but can be confusing
Date published: 2021-02-24
Rated 5 out of 5 by from It's the cats pajamas. So easy, a caveman can do it. Lol. It's always dependable, and if you ever need help, turbo tax offers assistance in different forms.
Date published: 2021-02-24
Rated 3 out of 5 by from turbo tax.. interesting I have used turbo tax every year since I have become a non-dependent. First few years great no issues: however, the last few years little changes have happened, and my taxes are not simple anymore and now have to pay fees. You will not get your student loan deduction unless you upgrade to deluxe, so I upgraded but no change to my refund amount surprise, surprise. Also, they advertise that paying for deluxe will be easy just take it out of your refund for another $40 so $80 altogether. I highly recommend paying with a card it is only the $40 then. Disappointed with turbo tax these last few years trying to nickel and dime people out of money.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Over the Years Over the years, turbo tax has been awesome! It walks you through every situation and helps you get the most back, always.
Date published: 2021-02-24
Rated 5 out of 5 by from Satisfactory! got a good return! its easy to fill! you can do your own!
Date published: 2021-02-24
Rated 5 out of 5 by from Great Service Easy to use, inexpensive service. Will definitely recommend
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1105
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Their error got my state filing rejected My state filing was rejected and it was due to an error in their software. Their remedy? Sorry! I will contact them one time and ask them to make this right financially. If they do not, I will think twice before giving them any more money for 2021
Date published: 2021-02-24
Rated 5 out of 5 by from Easy easy Great and easy to follow. I will tell my family and neighbors. Thank you much turbo tax.
Date published: 2021-02-24
Rated 5 out of 5 by from Awesome. Awesome customer service!!!!! The Tax expert was patient and knowledgeable. Was very satisfied with service. Would absolutely recommend!!!
Date published: 2021-02-24
Rated 5 out of 5 by from AMAZING and EASY I am 22 and I am just not learning hownto adult but the steps are pretty clear and they even tell you where to look on your forms or if youre still stuck they have live representatives to assist you. Crystal was Awesome! she literally walked step by step with me which im sure was annoying but so helpful!
Date published: 2021-02-24
Rated 5 out of 5 by from It's easy if you pay attention Great not hard at all thirty minutes at most but can be confusing
Date published: 2021-02-24
Rated 5 out of 5 by from It's the cats pajamas. So easy, a caveman can do it. Lol. It's always dependable, and if you ever need help, turbo tax offers assistance in different forms.
Date published: 2021-02-24
Rated 3 out of 5 by from turbo tax.. interesting I have used turbo tax every year since I have become a non-dependent. First few years great no issues: however, the last few years little changes have happened, and my taxes are not simple anymore and now have to pay fees. You will not get your student loan deduction unless you upgrade to deluxe, so I upgraded but no change to my refund amount surprise, surprise. Also, they advertise that paying for deluxe will be easy just take it out of your refund for another $40 so $80 altogether. I highly recommend paying with a card it is only the $40 then. Disappointed with turbo tax these last few years trying to nickel and dime people out of money.
Date published: 2021-02-24
Rated 5 out of 5 by from Turbo Tax Over the Years Over the years, turbo tax has been awesome! It walks you through every situation and helps you get the most back, always.
Date published: 2021-02-24
Rated 5 out of 5 by from Satisfactory! got a good return! its easy to fill! you can do your own!
Date published: 2021-02-24
Rated 5 out of 5 by from Great Service Easy to use, inexpensive service. Will definitely recommend
Date published: 2021-02-24
All TurboTax® Offerings Reviews - Page 1105