TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 2 out of 5 by from PPP-related error and experts clueless This is my last year using Turbotax. Go Google the PPP error and people have figured out a work-around, but what a joke.
Date published: 2023-03-15
Rated 5 out of 5 by from yes, i love service was provided to me i love the service provided to me, i will be using turbo tax
Date published: 2023-03-15
Rated 4 out of 5 by from You MADE me do this Following the steps made filing my returns easy. I realy object, however, to being forced to give a review.
Date published: 2023-03-15
Rated 3 out of 5 by from It's got some issues It's slightly glitchy. You would actually need a tax specialist to correct the glitch. However Turbo tax treats a small corporate business owner as some giant money maker and so it will not give support.
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax has the best agents I had a great experience with TurboTax, KATHY C is a great agent you can tell her 20 years in the industry are worth the money I paid for the premium services she was so clear professional and her follow up was on point. THANK YOU KATHY and TurboTax!
Date published: 2023-03-15
Rated 5 out of 5 by from VERY EASY process simple very helpful guiding me recommend!!!!
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is still super easy Extremely easy to enter information requested, even though it was a little confusing where the info was going and how it was to be used.
Date published: 2023-03-15
Rated 5 out of 5 by from Loved doing my taxes with Turbo Tax Enjoyed doing my taxxes this year with your online service.
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax Was Great Again Overall, it was super. I've used Turbotax for years now. Switched to the online version a couple of years ago. So, I'm a big fan. Hold that thought while I mention one issue you might consider resolving prior to next year. I have typically had refunds, when I get one, be deposited into my bank's checking account. This time, Turbotax kinda sent me down a rabbit hole, suckering me into creating a checking account with Credit Karma, where my refund would go. When I realized that was what was going on, I backed out, finally locating the page where I could have my refund sent directly to my credit union account. On that page Turbotax indicated that the Credit Karma route was "preferred." Turbotax, given it knows how my refunds have been directed for years now, instead should have asked me, "Do you want to deposit your refund in the same place as last year?" If the answer to that was "No," Turbotax should ask whether I have a new account somewhere else to send the refund. Make sense? Finally, I was then required to contact customer support at Credit Karma to deactivate my account with them. Bringing forward how refunds were handled the previous year just makes sense. Hope this gets fixed prior to the next tax season because i will definitely be using Turbotax!
Date published: 2023-03-15
Rated 4 out of 5 by from Pretty Simple. Live Help Was Very Helpful I had to use the live help a couple times. But it was super helpful. It wasn't super easy to use TurboTax, there was a little extra digging I needed to do and some second guessing if I was doing it right. But before the actual filing portion when I got to review it all, it looked right.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6750
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from PPP-related error and experts clueless This is my last year using Turbotax. Go Google the PPP error and people have figured out a work-around, but what a joke.
Date published: 2023-03-15
Rated 5 out of 5 by from yes, i love service was provided to me i love the service provided to me, i will be using turbo tax
Date published: 2023-03-15
Rated 4 out of 5 by from You MADE me do this Following the steps made filing my returns easy. I realy object, however, to being forced to give a review.
Date published: 2023-03-15
Rated 3 out of 5 by from It's got some issues It's slightly glitchy. You would actually need a tax specialist to correct the glitch. However Turbo tax treats a small corporate business owner as some giant money maker and so it will not give support.
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax has the best agents I had a great experience with TurboTax, KATHY C is a great agent you can tell her 20 years in the industry are worth the money I paid for the premium services she was so clear professional and her follow up was on point. THANK YOU KATHY and TurboTax!
Date published: 2023-03-15
Rated 5 out of 5 by from VERY EASY process simple very helpful guiding me recommend!!!!
Date published: 2023-03-15
Rated 4 out of 5 by from TurboTax is still super easy Extremely easy to enter information requested, even though it was a little confusing where the info was going and how it was to be used.
Date published: 2023-03-15
Rated 5 out of 5 by from Loved doing my taxes with Turbo Tax Enjoyed doing my taxxes this year with your online service.
Date published: 2023-03-15
Rated 5 out of 5 by from TurboTax Was Great Again Overall, it was super. I've used Turbotax for years now. Switched to the online version a couple of years ago. So, I'm a big fan. Hold that thought while I mention one issue you might consider resolving prior to next year. I have typically had refunds, when I get one, be deposited into my bank's checking account. This time, Turbotax kinda sent me down a rabbit hole, suckering me into creating a checking account with Credit Karma, where my refund would go. When I realized that was what was going on, I backed out, finally locating the page where I could have my refund sent directly to my credit union account. On that page Turbotax indicated that the Credit Karma route was "preferred." Turbotax, given it knows how my refunds have been directed for years now, instead should have asked me, "Do you want to deposit your refund in the same place as last year?" If the answer to that was "No," Turbotax should ask whether I have a new account somewhere else to send the refund. Make sense? Finally, I was then required to contact customer support at Credit Karma to deactivate my account with them. Bringing forward how refunds were handled the previous year just makes sense. Hope this gets fixed prior to the next tax season because i will definitely be using Turbotax!
Date published: 2023-03-15
Rated 4 out of 5 by from Pretty Simple. Live Help Was Very Helpful I had to use the live help a couple times. But it was super helpful. It wasn't super easy to use TurboTax, there was a little extra digging I needed to do and some second guessing if I was doing it right. But before the actual filing portion when I got to review it all, it looked right.
Date published: 2023-03-15
All TurboTax® Offerings Reviews - Page 6750