TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Turbo Tax is awesome! Syreeta is competent and effective. She stayed on top of my taxes and followed through. Thank you again.
Date published: 2023-03-13
Rated 1 out of 5 by from TOO MUCH HIDDEN FEES!! It started with " it will cost you $0 dollars to fill to your total is $118!! so annoying and ridiculous!
Date published: 2023-03-13
Rated 3 out of 5 by from Just OK, could be better - It does not reflects fixes made on tax returns from previous year - It has several flags that need to be manually reviewed at the end, instead of guiding the proper resolution as we walk through the tax preparation - It does not work the input from QuickBooks On-line, even though both products are owned by Intuit.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is Good The live agent helped me out to understand some of my earnings and investments. Thanks a lot.
Date published: 2023-03-13
Rated 1 out of 5 by from Why did I need to pay? Why would you make it so that I have to pay simply because of the fact that I was on unemployment for a part of the year? It definitely seems like a predatory procedure based on making poor people pay more than they should for a basic action.
Date published: 2023-03-13
Rated 5 out of 5 by from Make doing taxes easier It's like having a personal tax assistant, guiding you through all relevant deductions, with a great user interface and customer experience.
Date published: 2023-03-13
Rated 2 out of 5 by from Program updates take more time than tax prep Intuit uses their own operating environment which seems to be different than most Windows programs. After installing and using the program a couple times, updates failed with error 1603. I rebooted, shut down other applications including antivirus, and no matter what the update process would not work until i re-installed turbotax. I had to reinstall it three separate times to complete my taxes. The problem there is that you cannot USE THE PRODUCT unless you can successfully update the product. I literally spent more hours of my time installing/rebooting/uninstalling/updating Turbotax Business than i did actually entering the data for returns. Then when i went to pay for my state return, the payment form (in Intuit's proprietary browser) would not accept my payment information. The continue button would not become available until I typed data in every single box in the form, even if it was already prepopulated by Intuit. The entire product seems like it was written by idiots who know nothing about making a program user friendly.
Date published: 2023-03-13
Rated 5 out of 5 by from Undisputed Refunds Champs! My experience was incredibly simple. I will always do my taxes with turbo tax it is extremely quick thank you!
Date published: 2023-03-13
Rated 5 out of 5 by from awsome!!! great guy and very helpful. I will be returning!!!!
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo tax makes filing taxes easy It was quick and easy. I liked how the program covered any type of situation that could be added so there is no mistakes
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6630
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is awesome! Syreeta is competent and effective. She stayed on top of my taxes and followed through. Thank you again.
Date published: 2023-03-13
Rated 1 out of 5 by from TOO MUCH HIDDEN FEES!! It started with " it will cost you $0 dollars to fill to your total is $118!! so annoying and ridiculous!
Date published: 2023-03-13
Rated 3 out of 5 by from Just OK, could be better - It does not reflects fixes made on tax returns from previous year - It has several flags that need to be manually reviewed at the end, instead of guiding the proper resolution as we walk through the tax preparation - It does not work the input from QuickBooks On-line, even though both products are owned by Intuit.
Date published: 2023-03-13
Rated 4 out of 5 by from Turbo Tax is Good The live agent helped me out to understand some of my earnings and investments. Thanks a lot.
Date published: 2023-03-13
Rated 1 out of 5 by from Why did I need to pay? Why would you make it so that I have to pay simply because of the fact that I was on unemployment for a part of the year? It definitely seems like a predatory procedure based on making poor people pay more than they should for a basic action.
Date published: 2023-03-13
Rated 5 out of 5 by from Make doing taxes easier It's like having a personal tax assistant, guiding you through all relevant deductions, with a great user interface and customer experience.
Date published: 2023-03-13
Rated 2 out of 5 by from Program updates take more time than tax prep Intuit uses their own operating environment which seems to be different than most Windows programs. After installing and using the program a couple times, updates failed with error 1603. I rebooted, shut down other applications including antivirus, and no matter what the update process would not work until i re-installed turbotax. I had to reinstall it three separate times to complete my taxes. The problem there is that you cannot USE THE PRODUCT unless you can successfully update the product. I literally spent more hours of my time installing/rebooting/uninstalling/updating Turbotax Business than i did actually entering the data for returns. Then when i went to pay for my state return, the payment form (in Intuit's proprietary browser) would not accept my payment information. The continue button would not become available until I typed data in every single box in the form, even if it was already prepopulated by Intuit. The entire product seems like it was written by idiots who know nothing about making a program user friendly.
Date published: 2023-03-13
Rated 5 out of 5 by from Undisputed Refunds Champs! My experience was incredibly simple. I will always do my taxes with turbo tax it is extremely quick thank you!
Date published: 2023-03-13
Rated 5 out of 5 by from awsome!!! great guy and very helpful. I will be returning!!!!
Date published: 2023-03-13
Rated 5 out of 5 by from Turbo tax makes filing taxes easy It was quick and easy. I liked how the program covered any type of situation that could be added so there is no mistakes
Date published: 2023-03-13
All TurboTax® Offerings Reviews - Page 6630