TURBOTAX CUSTOMER REVIEWS

TurboTax Live Assisted Reviews

Read unbiased reviews from real TurboTax Live Assisted customers. Get unlimited help and advice from tax experts to avoid errors and better understand your taxes.

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Rated 5 out of 5 by from Made things simple Quick and easy. Made doing my taxes not stressful.
Date published: 2023-04-12
Rated 5 out of 5 by from Fast and Easy Really intuitive and easy to click through but also easy to go back and verify information. Although there is a lot to look at and to click through, this is a breeze.
Date published: 2023-04-12
Rated 3 out of 5 by from Usually love, disappointed this time I have been using TurboTax since 2015 and this was the first year I started to have issues. I needed to see what my return would be for certain situations so it told me I needed to upgrade. Therefore, I upgraded. Then, when I needed to go back and not add business expense stuff, it would not let me go back to the free version. I could not for the life of me figure out how to clear out what I had put in in order to go back to the free version. I feel like I have been scammed this go around.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is great! It was such an easy process that explained every step. I appreciated the information and examples.
Date published: 2023-04-12
Rated 5 out of 5 by from Very pleased I find TurboTax a friendly way to file our return.
Date published: 2023-04-12
Rated 1 out of 5 by from You missed a spot! IRS rejected my filing 2x because of missing 1095-A information. Each time trying to refile, TurboTax did not take me to the right place to amend my tax return.
Date published: 2023-04-12
Rated 5 out of 5 by from Extremely easy to follow instructions. I like the reviews after completing various forms, giving you the ability to make corrections if necessary.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Provided Extra Help When Needed A correction that was needed was difficult to understand, and my attempts to correct didn't work. Gabriela spent lots of time helping me with the correction. Many thanks!
Date published: 2023-04-12
Rated 4 out of 5 by from Overall good a few bumps Overall good. Used turbo tax for years. The QR code option needs some work. The picture for W2 didn't enter income or federal taxes and they were visible in picture. Same thing with Mortgage Interest. Also software issue on W2 . We do not have local taxes. Boxes 19 and 20 are blank. I could not leave these blank it kept telling me it was an error. I had to enter 0 and my city name. That is a box that should be okay to leave blank. I should not have to guess how to this kind of issue. Very frustrating.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax is great It was a little frustrating at first but turbo tax really helped
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3214
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Made things simple Quick and easy. Made doing my taxes not stressful.
Date published: 2023-04-12
Rated 5 out of 5 by from Fast and Easy Really intuitive and easy to click through but also easy to go back and verify information. Although there is a lot to look at and to click through, this is a breeze.
Date published: 2023-04-12
Rated 3 out of 5 by from Usually love, disappointed this time I have been using TurboTax since 2015 and this was the first year I started to have issues. I needed to see what my return would be for certain situations so it told me I needed to upgrade. Therefore, I upgraded. Then, when I needed to go back and not add business expense stuff, it would not let me go back to the free version. I could not for the life of me figure out how to clear out what I had put in in order to go back to the free version. I feel like I have been scammed this go around.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax is great! It was such an easy process that explained every step. I appreciated the information and examples.
Date published: 2023-04-12
Rated 5 out of 5 by from Very pleased I find TurboTax a friendly way to file our return.
Date published: 2023-04-12
Rated 1 out of 5 by from You missed a spot! IRS rejected my filing 2x because of missing 1095-A information. Each time trying to refile, TurboTax did not take me to the right place to amend my tax return.
Date published: 2023-04-12
Rated 5 out of 5 by from Extremely easy to follow instructions. I like the reviews after completing various forms, giving you the ability to make corrections if necessary.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo Tax Provided Extra Help When Needed A correction that was needed was difficult to understand, and my attempts to correct didn't work. Gabriela spent lots of time helping me with the correction. Many thanks!
Date published: 2023-04-12
Rated 4 out of 5 by from Overall good a few bumps Overall good. Used turbo tax for years. The QR code option needs some work. The picture for W2 didn't enter income or federal taxes and they were visible in picture. Same thing with Mortgage Interest. Also software issue on W2 . We do not have local taxes. Boxes 19 and 20 are blank. I could not leave these blank it kept telling me it was an error. I had to enter 0 and my city name. That is a box that should be okay to leave blank. I should not have to guess how to this kind of issue. Very frustrating.
Date published: 2023-04-12
Rated 5 out of 5 by from Turbo tax is great It was a little frustrating at first but turbo tax really helped
Date published: 2023-04-12
All TurboTax® Offerings Reviews - Page 3214