TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Very Buggy This year This year was very buggy, not all forms carried over from 2019. I had to reset my refund twice and start over. Wouldn't recommend using for 2020 tax returns.
Date published: 2021-03-02
Rated 5 out of 5 by from Incredibly Simple I love the step-by-step instructions for each section, it's like having my hand held through the whole process. Makes this super easy and not complicated, especially for first time filers. :)
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome Super easy, great way to do my first taxes! Will use again next year!
Date published: 2021-03-02
Rated 4 out of 5 by from Resolved Issues! While I had the worst time using Turbo Tax for 2020, the Product Specialists I talked with on the phone were very patient!! (I have used Turbo Tax for many, many years without problems!!) This was just the first time I have been frustrated. I have to say, however, that I thought explanations for entries could have used better explanation in a few cases.
Date published: 2021-03-02
Rated 5 out of 5 by from Quick call backs, knowledgeable workers Both workers were helpful and answered my questions
Date published: 2021-03-02
Rated 5 out of 5 by from Easy To Use and Awesome Service! This was my first time filing taxes alone and as an independent. I was very nervous but TurboTax made it as easy as possible. It didn't take long at all and they made sure i got the absolute most out of returns. They even solved an issue i had the same day over the phone. Definitely recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Great tax tool Turbo Tax is very convenient and helpful with all of my tax needs.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to work with It is a very easy program to work with. I highly recommend it to friends and family
Date published: 2021-03-02
Rated 2 out of 5 by from Turbo tax is getting expensive with less ease Ive used turbo tax for almost 10 years. 1st year it was free. couple years later it was about 25 dollars, not bad. then there was live chat required because turbo tax didnt make it clear on one topic and my return was really low so i had to pay 70 dollars for someone to chat with me for 5 minutes to fix it. now in 2021 i had to pay $40 for federal, $40 for state, $70 because i made $35on the stock market, and some other fee that made the total $180 and it wouldve cost $70 more if i got live help which i shouldve done, but i didnt want to pay any extra. i shouldve just gone to a tax expert who wouldve done all the work for me for cheaper. this is probably my last year with turbo tax and i dont recommend them.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy Easy...Smooth process. Would definitely recommend.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 988
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Very Buggy This year This year was very buggy, not all forms carried over from 2019. I had to reset my refund twice and start over. Wouldn't recommend using for 2020 tax returns.
Date published: 2021-03-02
Rated 5 out of 5 by from Incredibly Simple I love the step-by-step instructions for each section, it's like having my hand held through the whole process. Makes this super easy and not complicated, especially for first time filers. :)
Date published: 2021-03-02
Rated 5 out of 5 by from Awesome Super easy, great way to do my first taxes! Will use again next year!
Date published: 2021-03-02
Rated 4 out of 5 by from Resolved Issues! While I had the worst time using Turbo Tax for 2020, the Product Specialists I talked with on the phone were very patient!! (I have used Turbo Tax for many, many years without problems!!) This was just the first time I have been frustrated. I have to say, however, that I thought explanations for entries could have used better explanation in a few cases.
Date published: 2021-03-02
Rated 5 out of 5 by from Quick call backs, knowledgeable workers Both workers were helpful and answered my questions
Date published: 2021-03-02
Rated 5 out of 5 by from Easy To Use and Awesome Service! This was my first time filing taxes alone and as an independent. I was very nervous but TurboTax made it as easy as possible. It didn't take long at all and they made sure i got the absolute most out of returns. They even solved an issue i had the same day over the phone. Definitely recommend.
Date published: 2021-03-02
Rated 5 out of 5 by from Great tax tool Turbo Tax is very convenient and helpful with all of my tax needs.
Date published: 2021-03-02
Rated 5 out of 5 by from Very easy to work with It is a very easy program to work with. I highly recommend it to friends and family
Date published: 2021-03-02
Rated 2 out of 5 by from Turbo tax is getting expensive with less ease Ive used turbo tax for almost 10 years. 1st year it was free. couple years later it was about 25 dollars, not bad. then there was live chat required because turbo tax didnt make it clear on one topic and my return was really low so i had to pay 70 dollars for someone to chat with me for 5 minutes to fix it. now in 2021 i had to pay $40 for federal, $40 for state, $70 because i made $35on the stock market, and some other fee that made the total $180 and it wouldve cost $70 more if i got live help which i shouldve done, but i didnt want to pay any extra. i shouldve just gone to a tax expert who wouldve done all the work for me for cheaper. this is probably my last year with turbo tax and i dont recommend them.
Date published: 2021-03-02
Rated 5 out of 5 by from Easy Easy...Smooth process. Would definitely recommend.
Date published: 2021-03-02
All TurboTax® Offerings Reviews - Page 988