TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
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Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Ak9077 from
Very Buggy This year
This year was very buggy, not all forms carried over from 2019. I had to reset my refund twice and start over. Wouldn't recommend using for 2020 tax returns.
Date published: 2021-03-02
Rated 5 out of 5 by
random entity from
Incredibly Simple
I love the step-by-step instructions for each section, it's like having my hand held through the whole process. Makes this super easy and not complicated, especially for first time filers. :)
Date published: 2021-03-02
Rated 5 out of 5 by
Sia2003 from
Awesome
Super easy, great way to do my first taxes! Will use again next year!
Date published: 2021-03-02
Rated 4 out of 5 by
Flash D from
Resolved Issues!
While I had the worst time using Turbo Tax for 2020, the Product Specialists I talked with on the phone were very patient!! (I have used Turbo Tax for many, many years without problems!!) This was just the first time I have been frustrated. I have to say, however, that I thought explanations for entries could have used better explanation in a few cases.
Date published: 2021-03-02
Rated 5 out of 5 by
Grandma of 4 from
Quick call backs, knowledgeable workers
Both workers were helpful and answered my questions
Date published: 2021-03-02
Rated 5 out of 5 by
Cmart07 from
Easy To Use and Awesome Service!
This was my first time filing taxes alone and as an independent. I was very nervous but TurboTax made it as easy as possible. It didn't take long at all and they made sure i got the absolute most out of returns. They even solved an issue i had the same day over the phone. Definitely recommend.
Date published: 2021-03-02
Rated 5 out of 5 by
J Boogy from
Great tax tool
Turbo Tax is very convenient and helpful with all of my tax needs.
Date published: 2021-03-02
Rated 5 out of 5 by
Gmoore351 from
Very easy to work with
It is a very easy program to work with. I highly recommend it to friends and family
Date published: 2021-03-02
Rated 2 out of 5 by
MattEH92 from
Turbo tax is getting expensive with less ease
Ive used turbo tax for almost 10 years. 1st year it was free. couple years later it was about 25 dollars, not bad. then there was live chat required because turbo tax didnt make it clear on one topic and my return was really low so i had to pay 70 dollars for someone to chat with me for 5 minutes to fix it. now in 2021 i had to pay $40 for federal, $40 for state, $70 because i made $35on the stock market, and some other fee that made the total $180 and it wouldve cost $70 more if i got live help which i shouldve done, but i didnt want to pay any extra. i shouldve just gone to a tax expert who wouldve done all the work for me for cheaper. this is probably my last year with turbo tax and i dont recommend them.
Date published: 2021-03-02
Rated 5 out of 5 by
BRD1234 from
Easy
Easy...Smooth process. Would definitely recommend.
All TurboTax® Offerings Reviews - Page 988
Date published: 2021-03-02
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Ak9077 from
Very Buggy This year
This year was very buggy, not all forms carried over from 2019. I had to reset my refund twice and start over. Wouldn't recommend using for 2020 tax returns.
Date published: 2021-03-02
Rated 5 out of 5 by
random entity from
Incredibly Simple
I love the step-by-step instructions for each section, it's like having my hand held through the whole process. Makes this super easy and not complicated, especially for first time filers. :)
Date published: 2021-03-02
Rated 5 out of 5 by
Sia2003 from
Awesome
Super easy, great way to do my first taxes! Will use again next year!
Date published: 2021-03-02
Rated 4 out of 5 by
Flash D from
Resolved Issues!
While I had the worst time using Turbo Tax for 2020, the Product Specialists I talked with on the phone were very patient!! (I have used Turbo Tax for many, many years without problems!!) This was just the first time I have been frustrated. I have to say, however, that I thought explanations for entries could have used better explanation in a few cases.
Date published: 2021-03-02
Rated 5 out of 5 by
Grandma of 4 from
Quick call backs, knowledgeable workers
Both workers were helpful and answered my questions
Date published: 2021-03-02
Rated 5 out of 5 by
Cmart07 from
Easy To Use and Awesome Service!
This was my first time filing taxes alone and as an independent. I was very nervous but TurboTax made it as easy as possible. It didn't take long at all and they made sure i got the absolute most out of returns. They even solved an issue i had the same day over the phone. Definitely recommend.
Date published: 2021-03-02
Rated 5 out of 5 by
J Boogy from
Great tax tool
Turbo Tax is very convenient and helpful with all of my tax needs.
Date published: 2021-03-02
Rated 5 out of 5 by
Gmoore351 from
Very easy to work with
It is a very easy program to work with. I highly recommend it to friends and family
Date published: 2021-03-02
Rated 2 out of 5 by
MattEH92 from
Turbo tax is getting expensive with less ease
Ive used turbo tax for almost 10 years. 1st year it was free. couple years later it was about 25 dollars, not bad. then there was live chat required because turbo tax didnt make it clear on one topic and my return was really low so i had to pay 70 dollars for someone to chat with me for 5 minutes to fix it. now in 2021 i had to pay $40 for federal, $40 for state, $70 because i made $35on the stock market, and some other fee that made the total $180 and it wouldve cost $70 more if i got live help which i shouldve done, but i didnt want to pay any extra. i shouldve just gone to a tax expert who wouldve done all the work for me for cheaper. this is probably my last year with turbo tax and i dont recommend them.
Date published: 2021-03-02
Rated 5 out of 5 by
BRD1234 from
Easy
Easy...Smooth process. Would definitely recommend.
All TurboTax® Offerings Reviews - Page 988
Date published: 2021-03-02