TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome! I love this website! It's user friendly! I will forever be a returning customer!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use I liked turbotax for its easy to use interface. Tax filing can be really complex and confusing. When you have too many things on your plate, you just couldn't sit and do your own tax. I used to do it but once I started using turbotax, I never went back. I don't mind the minor amount they charge us as they are taking quite a lot of hassle out of our way.
Date published: 2021-02-27
Rated 5 out of 5 by from Efficient Very easy to use, love the live help, my file was rejected initially but they helped me fix it.
Date published: 2021-02-27
Rated 4 out of 5 by from Interesting It was easy the first time I used it. But its been hard this time.
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax is Great Except... I've been a long-time member with TurboTax. It helps that they are able to import my documents from my employer and my brokerage. Chances are good that I will use them next year as well. So why am I giving them 1 Star? For two reasons. First: If you are not careful, they will sign you up for services that you do not want. You need to carefully read what is presented to you to avoid clicking the "Continue" button that upgrades your account and charges you at the end. Second: If you have sold any short term stocks, you will have to upgrade to premium service to report those numbers. This will cost you a minimum of $70, even if you only have a few dozen dollars worth of taxable income from those short term sales. Also, they took 20% of my state return as a convenience fee. Duck that noise.
Date published: 2021-02-27
Rated 5 out of 5 by from I used Turbo Tax and better each year!! Turbo Tax Guide you thru filing. It's rewarding to file thru and you don't miss anything.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax filing All agents were helpful with questions. I found that I could not opt out of the MAX.
Date published: 2021-02-27
Rated 1 out of 5 by from wont ever use again populates income/business info from previous years, no tools on how to delete info, ie no longer self employed. no links to work sheets. errors not identified until after I paid, unable to e-file. paid 2 yrs in a row and unable to use forms generated by turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from Save so much time and hassle every year It's a great and very intuitive tool to use for processing taxes quickly and accuratley
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! It took me about an hour to do my taxes how cool is that!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 802
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is awesome! I love this website! It's user friendly! I will forever be a returning customer!
Date published: 2021-02-27
Rated 5 out of 5 by from Easy to use I liked turbotax for its easy to use interface. Tax filing can be really complex and confusing. When you have too many things on your plate, you just couldn't sit and do your own tax. I used to do it but once I started using turbotax, I never went back. I don't mind the minor amount they charge us as they are taking quite a lot of hassle out of our way.
Date published: 2021-02-27
Rated 5 out of 5 by from Efficient Very easy to use, love the live help, my file was rejected initially but they helped me fix it.
Date published: 2021-02-27
Rated 4 out of 5 by from Interesting It was easy the first time I used it. But its been hard this time.
Date published: 2021-02-27
Rated 1 out of 5 by from TurboTax is Great Except... I've been a long-time member with TurboTax. It helps that they are able to import my documents from my employer and my brokerage. Chances are good that I will use them next year as well. So why am I giving them 1 Star? For two reasons. First: If you are not careful, they will sign you up for services that you do not want. You need to carefully read what is presented to you to avoid clicking the "Continue" button that upgrades your account and charges you at the end. Second: If you have sold any short term stocks, you will have to upgrade to premium service to report those numbers. This will cost you a minimum of $70, even if you only have a few dozen dollars worth of taxable income from those short term sales. Also, they took 20% of my state return as a convenience fee. Duck that noise.
Date published: 2021-02-27
Rated 5 out of 5 by from I used Turbo Tax and better each year!! Turbo Tax Guide you thru filing. It's rewarding to file thru and you don't miss anything.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax filing All agents were helpful with questions. I found that I could not opt out of the MAX.
Date published: 2021-02-27
Rated 1 out of 5 by from wont ever use again populates income/business info from previous years, no tools on how to delete info, ie no longer self employed. no links to work sheets. errors not identified until after I paid, unable to e-file. paid 2 yrs in a row and unable to use forms generated by turbo tax
Date published: 2021-02-27
Rated 5 out of 5 by from Save so much time and hassle every year It's a great and very intuitive tool to use for processing taxes quickly and accuratley
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is Awesome!!!! It took me about an hour to do my taxes how cool is that!
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 802