TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from TurboTax Always Tricks you into Buying an Upcharge Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by from Easy to use, but Customer Service is not free! Would like to be able to speak with free Customer Service
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is cool! I'm young and am new to filing taxes, but TurboTAx made it easy to do on my own! Very easy to navigate!
Date published: 2021-02-23
Rated 5 out of 5 by from I love Turbo Tax I love the step by Step through all the tax questions....the answer prompts if I need clarification...It so easy and I understand my taxes and why we are filing it this way and doing this schedule or form. I used a live tax person...he was very knowledgeable and walked me through and help me find the issues and fix the forms I had entered wrong inform...turbo tax flagged it and helped me fix it.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy you can do it during a commercial break! The title says it all..............................:)
Date published: 2021-02-23
Rated 2 out of 5 by from Good experience until the end Everything was fine until my birthdate was rejected AGAIN. This happened last year, too. I went to the SS office in person during a pandemic to fix this in July 2020. I don't know if this is a govt error or turbotax error but it is very frustrating. I have to to paper file and wait for months again for anything to happen. So annoyed.
Date published: 2021-02-23
Rated 5 out of 5 by from The expert was great, The sofware awful This is my 4th year doing Turbo Tax and I went from highly recommended to being fed up. The agent was patient and knowledgeable but there were so many glitches she had difficulty with too that I am done with this service.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is a Great way too do Taxes So easy just follow the prompts if you have a problem tax providers are a phone call away
Date published: 2021-02-23
Rated 5 out of 5 by from Good Stuff Solid Software that I have used for many many years
Date published: 2021-02-23
Rated 1 out of 5 by from Changed my refund amount last minute. I never had problems with this Turbo tax until this year. Even after I had inserted all my information, the amount of my refund kept changing. It is hard to explain. usually that is normal, but not last minute.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 767
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from TurboTax Always Tricks you into Buying an Upcharge Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by from Easy to use, but Customer Service is not free! Would like to be able to speak with free Customer Service
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is cool! I'm young and am new to filing taxes, but TurboTAx made it easy to do on my own! Very easy to navigate!
Date published: 2021-02-23
Rated 5 out of 5 by from I love Turbo Tax I love the step by Step through all the tax questions....the answer prompts if I need clarification...It so easy and I understand my taxes and why we are filing it this way and doing this schedule or form. I used a live tax person...he was very knowledgeable and walked me through and help me find the issues and fix the forms I had entered wrong inform...turbo tax flagged it and helped me fix it.
Date published: 2021-02-23
Rated 5 out of 5 by from So easy you can do it during a commercial break! The title says it all..............................:)
Date published: 2021-02-23
Rated 2 out of 5 by from Good experience until the end Everything was fine until my birthdate was rejected AGAIN. This happened last year, too. I went to the SS office in person during a pandemic to fix this in July 2020. I don't know if this is a govt error or turbotax error but it is very frustrating. I have to to paper file and wait for months again for anything to happen. So annoyed.
Date published: 2021-02-23
Rated 5 out of 5 by from The expert was great, The sofware awful This is my 4th year doing Turbo Tax and I went from highly recommended to being fed up. The agent was patient and knowledgeable but there were so many glitches she had difficulty with too that I am done with this service.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is a Great way too do Taxes So easy just follow the prompts if you have a problem tax providers are a phone call away
Date published: 2021-02-23
Rated 5 out of 5 by from Good Stuff Solid Software that I have used for many many years
Date published: 2021-02-23
Rated 1 out of 5 by from Changed my refund amount last minute. I never had problems with this Turbo tax until this year. Even after I had inserted all my information, the amount of my refund kept changing. It is hard to explain. usually that is normal, but not last minute.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 767