TURBOTAX CUSTOMER REVIEWS
TurboTax Free Edition Reviews
For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.
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Life Changes
Prior year tax prep
Married life
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Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
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Student
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TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Nehemiah14u from
TurboTax Always Tricks you into Buying an Upcharge
Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by
Dnlwebj from
Easy to use, but Customer Service is not free!
Would like to be able to speak with free Customer Service
Date published: 2021-02-23
Rated 5 out of 5 by
Nat768 from
TurboTax is cool!
I'm young and am new to filing taxes, but TurboTAx made it easy to do on my own! Very easy to navigate!
Date published: 2021-02-23
Rated 5 out of 5 by
Cindy 101 from
I love Turbo Tax
I love the step by Step through all the tax questions....the answer prompts if I need clarification...It so easy and I understand my taxes and why we are filing it this way and doing this schedule or form. I used a live tax person...he was very knowledgeable and walked me through and help me find the issues and fix the forms I had entered wrong inform...turbo tax flagged it and helped me fix it.
Date published: 2021-02-23
Rated 5 out of 5 by
Mister Mirror from
So easy you can do it during a commercial break!
The title says it all..............................:)
Date published: 2021-02-23
Rated 2 out of 5 by
lilipi from
Good experience until the end
Everything was fine until my birthdate was rejected AGAIN. This happened last year, too. I went to the SS office in person during a pandemic to fix this in July 2020. I don't know if this is a govt error or turbotax error but it is very frustrating. I have to to paper file and wait for months again for anything to happen. So annoyed.
Date published: 2021-02-23
Rated 5 out of 5 by
Fluff78 from
The expert was great, The sofware awful
This is my 4th year doing Turbo Tax and I went from highly recommended to being fed up. The agent was patient and knowledgeable but there were so many glitches she had difficulty with too that I am done with this service.
Date published: 2021-02-23
Rated 5 out of 5 by
EdD53 from
Turbo Tax is a Great way too do Taxes
So easy just follow the prompts if you have a problem tax providers are a phone call away
Date published: 2021-02-23
Rated 5 out of 5 by
John1127 from
Good Stuff
Solid Software that I have used for many many years
Date published: 2021-02-23
Rated 1 out of 5 by
MIMG from
Changed my refund amount last minute.
I never had problems with this Turbo tax until this year. Even after I had inserted all my information, the amount of my refund kept changing. It is hard to explain. usually that is normal, but not last minute.
All TurboTax® Offerings Reviews - Page 767
Date published: 2021-02-23
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live
TurboTax CD/Download
Rated 1 out of 5 by
Nehemiah14u from
TurboTax Always Tricks you into Buying an Upcharge
Every year TurboTax has a different excuse to force me to upcharge to the Deluxe version at the very last possible second. It will refuse to allow me to file for free because of some complication that changes each year. This way, I get no benefit of the premium service because it upcharged at the last second. It's a predatory business model. The cherry on top is they charge you double to pay for the upcharge with your return.
Date published: 2021-02-23
Rated 3 out of 5 by
Dnlwebj from
Easy to use, but Customer Service is not free!
Would like to be able to speak with free Customer Service
Date published: 2021-02-23
Rated 5 out of 5 by
Nat768 from
TurboTax is cool!
I'm young and am new to filing taxes, but TurboTAx made it easy to do on my own! Very easy to navigate!
Date published: 2021-02-23
Rated 5 out of 5 by
Cindy 101 from
I love Turbo Tax
I love the step by Step through all the tax questions....the answer prompts if I need clarification...It so easy and I understand my taxes and why we are filing it this way and doing this schedule or form. I used a live tax person...he was very knowledgeable and walked me through and help me find the issues and fix the forms I had entered wrong inform...turbo tax flagged it and helped me fix it.
Date published: 2021-02-23
Rated 5 out of 5 by
Mister Mirror from
So easy you can do it during a commercial break!
The title says it all..............................:)
Date published: 2021-02-23
Rated 2 out of 5 by
lilipi from
Good experience until the end
Everything was fine until my birthdate was rejected AGAIN. This happened last year, too. I went to the SS office in person during a pandemic to fix this in July 2020. I don't know if this is a govt error or turbotax error but it is very frustrating. I have to to paper file and wait for months again for anything to happen. So annoyed.
Date published: 2021-02-23
Rated 5 out of 5 by
Fluff78 from
The expert was great, The sofware awful
This is my 4th year doing Turbo Tax and I went from highly recommended to being fed up. The agent was patient and knowledgeable but there were so many glitches she had difficulty with too that I am done with this service.
Date published: 2021-02-23
Rated 5 out of 5 by
EdD53 from
Turbo Tax is a Great way too do Taxes
So easy just follow the prompts if you have a problem tax providers are a phone call away
Date published: 2021-02-23
Rated 5 out of 5 by
John1127 from
Good Stuff
Solid Software that I have used for many many years
Date published: 2021-02-23
Rated 1 out of 5 by
MIMG from
Changed my refund amount last minute.
I never had problems with this Turbo tax until this year. Even after I had inserted all my information, the amount of my refund kept changing. It is hard to explain. usually that is normal, but not last minute.
All TurboTax® Offerings Reviews - Page 767
Date published: 2021-02-23