TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Turbo Tax is the way to go. Instructions were easy to follow. When a problem was encountered, online help was available, efficient, and professional
Date published: 2022-03-27
Rated 5 out of 5 by from Great service Really helpful. it makes the experience less painful
Date published: 2022-03-27
Rated 5 out of 5 by from Great Product for Federal and State I have been using this product for over 20 years. Started out with Basic and continued up through Premier to handle stocks and other forms
Date published: 2022-03-27
Rated 5 out of 5 by from Filing Taxes is Easy with Turbo Tax Filing with Turbo Tax is fast & easy. We've used it every year that we've filed & will continue to do so.
Date published: 2022-03-27
Rated 5 out of 5 by from very nice nice product, customer service perfect, i like turbo tax
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax Mostly Ok. All in all, my experience was good. There is one issue, though, that I would like to see clarified and made easier for next year. Multiple state filings, i.e., living in one state, but working in another. I never know which income is the right one to delete when doing the state returns. The instructions are not clear and there should be step-by-step instructions for specific situations. What amounts should be put in if you live in New York, but work in New Jersey.
Date published: 2022-03-27
Rated 4 out of 5 by from Software Updates Software Updates are to frequent and too long to install. The < 2 minute estimate is a joke! Took >10 minutes, then complete, then relaunch of applcation
Date published: 2022-03-27
Rated 4 out of 5 by from Helpful tool to file taxes Effectively navigated me through filing my taxes this year
Date published: 2022-03-27
Rated 5 out of 5 by from Excellent Product! I needed additional assistance, and reached out to a Turbotax consultant. Was able to get the help that I needed.
Date published: 2022-03-27
Rated 5 out of 5 by from Very convenient and easy to use So much easier than the old days of visiting an accountant or high street tax service company
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 7403
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is the way to go. Instructions were easy to follow. When a problem was encountered, online help was available, efficient, and professional
Date published: 2022-03-27
Rated 5 out of 5 by from Great service Really helpful. it makes the experience less painful
Date published: 2022-03-27
Rated 5 out of 5 by from Great Product for Federal and State I have been using this product for over 20 years. Started out with Basic and continued up through Premier to handle stocks and other forms
Date published: 2022-03-27
Rated 5 out of 5 by from Filing Taxes is Easy with Turbo Tax Filing with Turbo Tax is fast & easy. We've used it every year that we've filed & will continue to do so.
Date published: 2022-03-27
Rated 5 out of 5 by from very nice nice product, customer service perfect, i like turbo tax
Date published: 2022-03-27
Rated 5 out of 5 by from Turbo Tax Mostly Ok. All in all, my experience was good. There is one issue, though, that I would like to see clarified and made easier for next year. Multiple state filings, i.e., living in one state, but working in another. I never know which income is the right one to delete when doing the state returns. The instructions are not clear and there should be step-by-step instructions for specific situations. What amounts should be put in if you live in New York, but work in New Jersey.
Date published: 2022-03-27
Rated 4 out of 5 by from Software Updates Software Updates are to frequent and too long to install. The < 2 minute estimate is a joke! Took >10 minutes, then complete, then relaunch of applcation
Date published: 2022-03-27
Rated 4 out of 5 by from Helpful tool to file taxes Effectively navigated me through filing my taxes this year
Date published: 2022-03-27
Rated 5 out of 5 by from Excellent Product! I needed additional assistance, and reached out to a Turbotax consultant. Was able to get the help that I needed.
Date published: 2022-03-27
Rated 5 out of 5 by from Very convenient and easy to use So much easier than the old days of visiting an accountant or high street tax service company
Date published: 2022-03-27
All TurboTax® Offerings Reviews - Page 7403