TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

For simple tax returns, TurboTax Free Edition is your free tax filing solution. Easily import W-2s online, answer simple questions about your life and get your maximum refund, guaranteed.

(4.8/5 | 72147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Great ! Turbo Tax is very easy & intuitive to use. Guides through every step.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is awesome It was awesome and the service was great love the experience
Date published: 2021-04-05
Rated 3 out of 5 by from Convenient but missed some things Of course it is convenient and I appreciate TT doing all the calculations as taxes can be really confusing. However, it's a money grabber. Also, for some of the confusing questions, the explanations were not helpful. In school, I was taught not to use a word in its own definition; TT did this often. It would help others in the future if the program flagged more possible errors that the IRS says may happen. For example, for a premium tax credit, the program missed that my SLCSP shouldn't have been 0. The 8962 form instruction sheet helped us figure out what to do. I would've missed out on a refund.
Date published: 2021-04-05
Rated 5 out of 5 by from awesome It was easy and quick. I love it. I will tell my friends about it
Date published: 2021-04-05
Rated 5 out of 5 by from It's great! I have been using Turbo Tax for years and it is so easy. The prompts are easy to follow and very thorough. I highly recommend!
Date published: 2021-04-05
Rated 5 out of 5 by from Easy to Use I found TurboTax Business easy to use. It was fairly easy to figure out where to enter the various income items. If I was unsure, I was able to use the help/search feature to determine what screen to use. It doesn't make sense for me to spend the money to have a CPA prepare the return since it is not complex and I have had good results using TurboTax for several years.
Date published: 2021-04-05
Rated 4 out of 5 by from Made it easy for me As a first time filer, I felt comfortable and had the help I needed.
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax is wonderful, knowledgeable, and precise! My experience with TurboTax is always great and informative and comfortable.
Date published: 2021-04-05
Rated 5 out of 5 by from Its so Easy!!! This is the third year in a row I have done my own taxes. Turbo Tax makes it a No Brainer when it comes to ease and clarity. They ask the questions, give you explanations just when you need them, and you fill in the blanks! Its that simple!
Date published: 2021-04-05
Rated 1 out of 5 by from TurboTax made me pay for their mistake I am a student and had an internship this past summer which paid me as a contractor. I entered my 1099-NEC form as my income and because of an unfixed bug TurboTax considers this to be unearned income (I didn't know this at the time). Because I am under 24 and my income was considered as unearned, Form 8615 and Form 3800- forms for children with unearned income - were triggered. Since I did not make more than $2200 in investments or other unearned income, I didn't need to fill out the form so I tried to delete them. Every time I deleted the form, it was recreated and asked me to fill them out every time I tried to file. I talked to two different experts trying to resolve this issue and was told that I needed to delete my account (after I had already paid $110 to file) and create a new one to start over and re-file my taxes. I finally found what was triggering the forms to be created - that my income from 1099-NEC was unearned. I tried to talk to another expert to resolve this and he was completely unhelpful and his only suggestion was to "file by mail" which I was not allowed to do since I had already paid to e-file. After spending at least 12 hours trying to resolve this through google searches and searching in the TT help side-bar, this article came up (https://ttlc.intuit.com/community/tax-credits-deductions/discussion/for-earned-income-from-a-1099-nec-how-do-i-select-earned-not-unearned-it-shows-up-on-form-1040-sr/00/1861969) which was exactly the problem I was having. The only solution offered was to file a separate form and saying that I was self-employed. This caused my federal taxes to increase by over $1000. The article was from February and there has been no resolution by TT for this issue in their software. I have spent far too much time and money to file what should be a very straightforward tax return all because TT won't fix a known bug in their system. I will not be returning to TT to file my taxes again.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 7362
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Great ! Turbo Tax is very easy & intuitive to use. Guides through every step.
Date published: 2021-04-05
Rated 5 out of 5 by from Turbo Tax is awesome It was awesome and the service was great love the experience
Date published: 2021-04-05
Rated 3 out of 5 by from Convenient but missed some things Of course it is convenient and I appreciate TT doing all the calculations as taxes can be really confusing. However, it's a money grabber. Also, for some of the confusing questions, the explanations were not helpful. In school, I was taught not to use a word in its own definition; TT did this often. It would help others in the future if the program flagged more possible errors that the IRS says may happen. For example, for a premium tax credit, the program missed that my SLCSP shouldn't have been 0. The 8962 form instruction sheet helped us figure out what to do. I would've missed out on a refund.
Date published: 2021-04-05
Rated 5 out of 5 by from awesome It was easy and quick. I love it. I will tell my friends about it
Date published: 2021-04-05
Rated 5 out of 5 by from It's great! I have been using Turbo Tax for years and it is so easy. The prompts are easy to follow and very thorough. I highly recommend!
Date published: 2021-04-05
Rated 5 out of 5 by from Easy to Use I found TurboTax Business easy to use. It was fairly easy to figure out where to enter the various income items. If I was unsure, I was able to use the help/search feature to determine what screen to use. It doesn't make sense for me to spend the money to have a CPA prepare the return since it is not complex and I have had good results using TurboTax for several years.
Date published: 2021-04-05
Rated 4 out of 5 by from Made it easy for me As a first time filer, I felt comfortable and had the help I needed.
Date published: 2021-04-05
Rated 5 out of 5 by from TurboTax is wonderful, knowledgeable, and precise! My experience with TurboTax is always great and informative and comfortable.
Date published: 2021-04-05
Rated 5 out of 5 by from Its so Easy!!! This is the third year in a row I have done my own taxes. Turbo Tax makes it a No Brainer when it comes to ease and clarity. They ask the questions, give you explanations just when you need them, and you fill in the blanks! Its that simple!
Date published: 2021-04-05
Rated 1 out of 5 by from TurboTax made me pay for their mistake I am a student and had an internship this past summer which paid me as a contractor. I entered my 1099-NEC form as my income and because of an unfixed bug TurboTax considers this to be unearned income (I didn't know this at the time). Because I am under 24 and my income was considered as unearned, Form 8615 and Form 3800- forms for children with unearned income - were triggered. Since I did not make more than $2200 in investments or other unearned income, I didn't need to fill out the form so I tried to delete them. Every time I deleted the form, it was recreated and asked me to fill them out every time I tried to file. I talked to two different experts trying to resolve this issue and was told that I needed to delete my account (after I had already paid $110 to file) and create a new one to start over and re-file my taxes. I finally found what was triggering the forms to be created - that my income from 1099-NEC was unearned. I tried to talk to another expert to resolve this and he was completely unhelpful and his only suggestion was to "file by mail" which I was not allowed to do since I had already paid to e-file. After spending at least 12 hours trying to resolve this through google searches and searching in the TT help side-bar, this article came up (https://ttlc.intuit.com/community/tax-credits-deductions/discussion/for-earned-income-from-a-1099-nec-how-do-i-select-earned-not-unearned-it-shows-up-on-form-1040-sr/00/1861969) which was exactly the problem I was having. The only solution offered was to file a separate form and saying that I was self-employed. This caused my federal taxes to increase by over $1000. The article was from February and there has been no resolution by TT for this issue in their software. I have spent far too much time and money to file what should be a very straightforward tax return all because TT won't fix a known bug in their system. I will not be returning to TT to file my taxes again.
Date published: 2021-04-05
All TurboTax® Offerings Reviews - Page 7362