TURBOTAX CUSTOMER REVIEWS

TurboTax Free Edition Reviews

Read unbiased reviews from real TurboTax Free Edition customers.
For simple tax returns only. Not all taxpayers qualify

(4.8/5 | 68973 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from We love Turbo Tax I really love that TurboTax offers explanations for everything. It can be a super stressful time but TurboTax makes things a bit more easy to get through!
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome Awesome. The only time I had any difficulty was in the adjustments for the Wisconsin return. This review is the worst part of the process.
Date published: 2022-03-31
Rated 5 out of 5 by from Love Turbo Tax It was easy and informative. I liked how it offered explanations of why and how everything was calculated. Very easy to navigate.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is so easy It makes filing taxes simple as 123. Great product! Filed both federal and state
Date published: 2022-03-31
Rated 5 out of 5 by from Makes Taxes Easy Easy filing and completion with detailed help screens
Date published: 2022-03-31
Rated 3 out of 5 by from 90% OK - 10% Kluge Most of the fundamental questions are straight forward. Some are not, and you need non-tax accountants to read your scripts and give feedback on what is not easily understood and intuitive. Also, your graphics and format look like they are 20-30 years old. One suggestion: Make one of the icons at the masthead a "STOP" or "PAUSE" sign - everyone has to pee once in a while. Get a first-rate graphic artist (outside of TurboTax) with a stellar reputation for the best websites/digital documents. For the third year in a row I mostly sail through the questions and review and come to a screeching halt when trying to pay with my credit card (s), all of which have no information or credit issues. I back-up and do back flips with revised info to make TurboTax happy - to no avail.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Job! Nancy was great and helpful and communicative and wonderful!
Date published: 2022-03-31
Rated 5 out of 5 by from Most Useful Thing My Computer Does I have a spindle where I stack my CDs of TurboTax. It goes back into the prior millennium, just to say. From the first year I used this, I have been consistently helped--with lots of internal optional helps--in doing what has turned into a thoroughly computer-based thing: household taxes. Yes, I have a micro business and some stocks, but everything else is basic, and even there it needs this. More than anything else with this, I love that it has the "Interview" mode. I just go clicking through it. And it takes hours. That's what it takes to be a citizen of a complex country these days. This goes along with other computer things as the top (I am sure you have as set of these too, like web browsers, email, spreadsheets and word documents, art.
Date published: 2022-03-31
Rated 4 out of 5 by from Good tax process Good tax process. Some parts a bit confusing, especially when you have to go back to a specific form.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and Accurate I was collecting all the data for my tax accountant anyway. When I finally got my nerve up to do the whole chore myself, TurboTax proved invaluable. Easy, accurate, with secure e-filing, and properly priced. I save our family over $500 a year by using TurboTax. And our taxes are not EZ because we own businesses. Try it, you won't be disappointed.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7362
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from We love Turbo Tax I really love that TurboTax offers explanations for everything. It can be a super stressful time but TurboTax makes things a bit more easy to get through!
Date published: 2022-03-31
Rated 5 out of 5 by from Awesome Awesome. The only time I had any difficulty was in the adjustments for the Wisconsin return. This review is the worst part of the process.
Date published: 2022-03-31
Rated 5 out of 5 by from Love Turbo Tax It was easy and informative. I liked how it offered explanations of why and how everything was calculated. Very easy to navigate.
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo Tax is so easy It makes filing taxes simple as 123. Great product! Filed both federal and state
Date published: 2022-03-31
Rated 5 out of 5 by from Makes Taxes Easy Easy filing and completion with detailed help screens
Date published: 2022-03-31
Rated 3 out of 5 by from 90% OK - 10% Kluge Most of the fundamental questions are straight forward. Some are not, and you need non-tax accountants to read your scripts and give feedback on what is not easily understood and intuitive. Also, your graphics and format look like they are 20-30 years old. One suggestion: Make one of the icons at the masthead a "STOP" or "PAUSE" sign - everyone has to pee once in a while. Get a first-rate graphic artist (outside of TurboTax) with a stellar reputation for the best websites/digital documents. For the third year in a row I mostly sail through the questions and review and come to a screeching halt when trying to pay with my credit card (s), all of which have no information or credit issues. I back-up and do back flips with revised info to make TurboTax happy - to no avail.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Job! Nancy was great and helpful and communicative and wonderful!
Date published: 2022-03-31
Rated 5 out of 5 by from Most Useful Thing My Computer Does I have a spindle where I stack my CDs of TurboTax. It goes back into the prior millennium, just to say. From the first year I used this, I have been consistently helped--with lots of internal optional helps--in doing what has turned into a thoroughly computer-based thing: household taxes. Yes, I have a micro business and some stocks, but everything else is basic, and even there it needs this. More than anything else with this, I love that it has the "Interview" mode. I just go clicking through it. And it takes hours. That's what it takes to be a citizen of a complex country these days. This goes along with other computer things as the top (I am sure you have as set of these too, like web browsers, email, spreadsheets and word documents, art.
Date published: 2022-03-31
Rated 4 out of 5 by from Good tax process Good tax process. Some parts a bit confusing, especially when you have to go back to a specific form.
Date published: 2022-03-31
Rated 5 out of 5 by from Easy and Accurate I was collecting all the data for my tax accountant anyway. When I finally got my nerve up to do the whole chore myself, TurboTax proved invaluable. Easy, accurate, with secure e-filing, and properly priced. I save our family over $500 a year by using TurboTax. And our taxes are not EZ because we own businesses. Try it, you won't be disappointed.
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 7362